Oasis Palm - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

6628 reviews

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  Honest review - don't spend your hard earned money here

  Let me start this off by saying that I'm not a complainer. I have travelled quite a bit, particularly to Mexico. I know what to expect on a vacation like this. My wife and I have a young family, kids aged 3 and 6 and needed a break so booked a last minute trip to the Grand Oasis Palm in Cancun. I'll start by saying, I should have read the reviews more carefully, as I can echo some of the sentiments in the more recent reviews. Even still, with a 4.0 out of 5 on trip advisor, I expected more, much more. We were unable to spend any time in the pool, even on the hottest day, as the pool was absolutely freezing. I say this as a Canadian who can certainly handle the cold. There would be the odd person that would jump in, but they were out within seconds. Disappointing to say the least, as this is what my kids looked most forward to. The sand on the beach was nice, but be warned, you need to get out to the chairs early, if you want a spot. I was there between 7 and 8 am most days to get a spot and at that point over 60% of the chairs were already taken. The ocean water was lovely and I did see them raking the beach in the mornings as well. However, when building sand castles with my kids, twice we noticed human feces wash ashore. This is quite obviously not the hotel intentionally doing it, but I'm sure boats are dumping near the inlet and it washes directly onto the beach. The food at the buffet was awful. My wife is celiac and she was forced to live on eggs and fruit, due to 2 different gluten cross contamination incidents. The restaurants were okay, but the gluten free offerings were next to nothing. The lines to get into the buffet at peak times were upwards of an hour... so don't sleep in! We even had one morning where we arrived at 9:30 and were waiting to get into the "Bits and bites" buffet. It closes at 11, so we figured we had lots of time. We waited for approximately 40 mins before a staff member came up to us and said that we would not make the cut off for service and were asked to go to the main buffet, where the line was another hour long. We paid for an upgraded room with a pool and ocean view. The view was pretty good, the rooms were dated, but average overall. This was not a disappointment as we don't spend much time in the room, other than to sleep. The issue was that the music would go on until midnight at the earliest and I'm sure the windows were single pane glass, which made it incredibly loud in our room. We ended up needing to downgrade the room to get to the backside of the hotel, which we were grateful for. The noise was less there and the kids could finally get to sleep. Also... you can't flush toilet paper here, so be warned. All toiler paper goes into the garbage bin next to the toilet. Our kids did not understand at first, so we had a couple of incidents. I also feel that the resort may be understaffed with cleaners, as we had the door hanger on our door every day, mainly to remove the trash next to toilet, but they only came on two of the 8 days. First world problems, I know. There is one thing that I didn't want to mention in this review, as it could have potentially been a number of coincidences, but I wanted to give a full review for people looking to book in the future. The majority of the guests are Spanish speaking, my family are not even though we try our best and always try to use manners in conversation. The bar, buffet and burger/hot dog stand lines are long and it seemed to me that several times as I, the gringo, would get to the front of the line, the attendant would stop service to go wash cups or have something else to do, after watching up to 10 people be served non-stop prior to me. I tipped, used manners and made my best attempt to make requests in Spanish, but this happened to me several times throughout our vacation. Call it a coincidence if you like. I've never written a negative review about any resort or place of business in the past, so this speaks volumes to me. This has been long winded but to summarize, pay the extra money and go to another place where you can flush your toilet paper...

  Feb 05, 2026
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  We enjoyed our 4 nights stay. Thank you Grand Oasis staff!

  Overall, we enjoyed our 4 nights stay at Grand Oasis Palm. A huge plus for us was that the resort has a great beach. Other resorts had unswimmable beaches. It’s more of a family resort, but the nightlife is close by in the hotel zone area about 10 min uber. The buffets were good. Some great food and some not so great food options. But there is options at least! We were unable to book a dinner reservation on the weekend which was dissapointing. Besides that, that staff were very helpful and kind during our stay. It’s definitely not a ‘fancy’ hotel but it is nice, and clean which is important. If I were to stay in Cancun again, I might return here depending on the competition.

  Feb 04, 2026
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  Worst resort, don’t get membership!

  Worst resorts at all, I have silver plus membership at Oasis I had try all them locations, very old rooms , i have priority for reservations at restaurants and beaches ,but the staff still say this restaurant is not available this beach is not available, so don’t spend money for this resort. I should have room service free, but they said 18$ for person, food is not good at all location we tried, I’m very disappointed, staff is Zero helpful,

  Jan 19, 2026
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  Three Star Resort with Five Star Staff

  This was my second time at the Grand Oasis Palm in Cancun. Having had a fair amount of experience in the Cancun and the Mayan Riviera all the way to Tulum, I write this review with that experience in mind. While by facilities alone, I would call the Grand Oasis Palm only a three star, there were five star elements to it. The staff at this resort were amazing, going out of their way to make us feel warmly welcomed and saw to any needs we had with the highest level of professionalism. This positive comment applies to all the staff from the beach bar, reception, serving staff and others who worked tirelessly, doing their best to make the vacationing experience as best possible. As for food service, I will only comment on the buffet that had a large selection of well prepared and presented dishes to choose from. The soups were outstanding and the variety of sushi was surprisingly good. The facility is a little weathered overall where it is overdue for renovations. The resort needs a lobby bar. Once the rain pounds, there is only one other day time bar on the Oasis side to get beverages (other than table service at the restaurants). The sports bar is limited in both size and drink selection. The busy beach bar is wonderful, but it definitely needs an additional bartender, or two. I do recommend the Grand Oasis Palm in Cancun as a budget friendly, all inclusive resort but I do see this facility as a three star with five star staff and four star buffet, therefore overall, I selected four stars for this review.

  Jan 19, 2026
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  Amazing vaction in the greatest place

  Best place to enjoy vacations with family, clean rooms, amazing views, excellent services, lovely place, polite personnel and ready to help and assist, great experience, highly recommended

  Jan 18, 2026