Resort Details
- 24-hour coffee shop
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Barbeque grills
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- 24-hour coffee shop
- 24-hour front desk
- Airport shuttle service
- ATM/Cash machine
- Barbeque grills
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Express check-in
- Express check-out
- Free high speed internet connection
- Free parking
- Gift/News stand
- Luggage service
- Multilingual staff
- Onsite laundry
- Property uses a professional cleaning service
- Sauna
- Smoke-free property
- Tour/sightseeing desk
- 2167
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1705 reviews
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May 06, 2025April visit to Hacienda Encantada
We traveled to The Resedices at Hacienda Encantada on April 5,2025. Once arriving for Check in Daniel our butler was ready to get us checked in quickly to our villa. This was our 3rd year Daniel has welcomed us and took care of our every need while we spent 2 weeks there. He was great at getting any little thing we requested from dinner reservations in town, transportation to town, spa appointments and requesting maintenane if needed. Great job Daniel keep up the great job. We also have to mention how our housekeeper Gaudalope(hope i soelled that correctly) as she kept the villa pristine for us. The grounds people through out the resort do an amazing job the keep it all looking great. We cant wait to return for Christmas this year.
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May 03, 2025
Daniel Morales Is The Best!
What a fantastic week! This was our second visit to Hacienda Encantada In the past two yrs. Again, we had the BEST butler in Daniel Morales. He is so attentive to every detail. From making our dinner reservations at the restaurants of our choice to always following up to see if we needed anything. Daniel was always very responsive, even on his day off! His genuine & gracious care made our week so memorable.
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May 03, 2025Nice facilities, service not so great
In general the facilities are very good. The service is terrible. Our Buttler was great but he could do just about with the resources available. He deserves 5 stars in availability and kindness, but can’t do much if the rest of the personnel is not responding well.
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May 03, 2025
Fabulous stay!
I stayed at Hacienda Encantada with my teenage son for spring break. It was an incredible experience. We stayed in a 3-bedroom residence. The room and staff were incredible. Our butler, Daniel, made our vacation so much better with his incredible recommendations and help!
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May 02, 2025
Service exceeded our expectations!
Our stay at the Residences surpassed our expectations. The cleanliness of the place, the inviting private pool, the restaurants, security of the place and courtesy shuttles, and the church overlooking the ocean, inside the hotel vicinity is soooo gorgeous! Our butler Daniel M. went above and beyond, making sure we are well taken care of and cater to everything we needed during our stay. When my husband accidentally locked the laundry room, Daniel sent someone to fix it in no time!
- Check in: 4:00 PM
- Check out: 10:00 AM
- Minimum check-in age: 21
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 25 years oldThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards and debit cards; cash is not acceptedSafety features at this property include a fire extinguisher, a smoke detector, and a security systemThis property is professionally cleaned
Special Checkin Instructions: To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property.
Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 4 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Contactless check-in and contactless check-out are available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: USD 3.86 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately USD 25 per personAirport shuttle fee: USD 120 per vehicle (one-way)Late check-out fee: USD 95.00 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.