LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11483 reviews
The Hotel was spotlessly clean, the service was second to none, we wanted for nothing, the restaurants food and service was spot on .... the entertainments crew (especially David), went out of their way to keep us and everyone entertained throughout the day and night, and Karen at the Lobby Bar was constantly on the watch, if you was getting down on a drink she was there to ask if you wanted another, all the staff were smiling all the time, they always asked if everything was ok with our holiday and if they could do anything for you, all in all a great Holiday
Had a great week here!! The entertainment team was wonderful!! The poolside staff was wonderful!! It was an overall great time! The restaurants were very good as well. The beach was bad, however. It was extremely rocky so all our time was spent at the pool.
What an amazing hotel
I really don't know where to start... This hotel is absolutely brilliant from start to finish.. Right let me start with check in.. Check in very fast and a lovely glass of champagne awaits you. Rooms.. Rooms are lovely, clean and the bathroom is brill. We had room 4205 and 4202 the view was just of the trees but that was fine for us. You can upgrade to a pool view but we didn't feel the need to do this. Pool.. Pool area is brilliant, lots of sunbeds.. The young man that collects the towels is a credit to the hotel always smiling and very friendly. Food.... Oh my god every single restaurant is outstanding, I couldn't find a fault in any.. Staff... Now this is the best part of the hotel, I can honestly say Ive been mexico 7 times and the staff here are just a credit to the hotel. My nephew got married here and it was perfect, nothing was a problem for any of them. I would like to mention some of the staff that went the extra mile to make out holiday so extra special. David from the entertainment team was brilliant with my nephews son, he was so friendly and always made time for him. Marian Gomez, Yussami Avila, Roque and Galdino are the staff that helped at the wedding absolutely outstanding. Then there's Marco Morales that made sure we had a table set up and ready for us on the last night and made sure everything was perfect, then there's Neftaly and Martin who are so nice and friendly. Then there's Ceser Sicive and Yuri, again such nice people. Eduard from the Spice, we loved him, so friendly, he made us want to keep going back just to see him. NOW for the heart of this amazing hotel, the lobby bar, each and every one of the staff work so hard and always have a smile on there face but Maria Suarez always made sure we had a drink ready and waiting for us. The absolute diamond of the whole hotel was Karen (lobby bar) I have never met someone so friendly and nothing was a problem, she always came up and spoke to us, made sure we had a drink but more importantly she became a friend to each and everyone of us. Karen even gave the whole party a present on our last night.I will miss seeing Karen xxx A big thank you to all the staff but especially Karen for a beautiful experience and becoming a friend. If you are thinking of booking this hotel please do you won't be disappointed, you'll be very sad to be going home.
Now Jade does not disappoint!
We are just wrapping up our 2nd stay at the Now Jade and we were not disappointed. The staff is the most professional, happy group of people that I have ever experienced. Everyone goes out of their way to smile and do anything they can to help make your day more enjoyable. Special shout outs to the entertainment team! This group of people are beyond amazing! They are fun, personable and treat everyone like family. Daniel and Edder, our pool waiters, we love you! Diego at Capers, the Italian restaurant is hands down the best waiter. Ask to sit in his section, it will be worth any time you may have to wait. Israel at Mercure, the french restaurant was also awesome. And last but not least Ivan, the pool concierge, we loved all of our chats with you and it is because of you that the pool area runs so smoothly. You are an incredible person and we will miss you! If I knew the name of our house keeping staff I would mention them too! Our room was always immaculate, thanks for all the special touches. We are part of the Unlimited Vacation Club and loved our private check in service, however we were disappointed that we were not upgraded as we were suppose to be. Instead we were told we could pay 60$ a night to be in the preferred club. That sucked! Just provide us with what you promised, an upgrade. While our room was fine, the location sucked, especially since UVC claims we are VIP’s. Heads up, VIP’ do not stay at the furthest point on the resort! Rodrigo checked us in but then never followed up with us except to tell us he would upgrade us for $60 a night, not impressed. So the hotel...we loved everything, Unlimited Vacation Club...you need to do better!
This resort not only says welcome home, they mean it. From handing me a glass of sparkling wine at check in to handing me a kleenex at check out (because I was sad to be leaving) - everyone is super friendly and hard working. The beach in front of the hotel is a rocky. Just walk down a little bit to the right and the beach is beautiful. You can get a cheaper massage on the beach by walking either left or right. The place to the left is $50 for 70 minutes and the place to the right $ 35 for 60 minutes. Both gave great massages, it just depends on how much you want to walk.