LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11285 reviews
Fantastic place and staff
I was at Now Jade from 2nd to 9th June 2019. From the very moment you enter the resort the staff are welcoming and friendly and the excellent service does not dissipate as the week wears on. I have very particular dietary issues which the resort catered for impeccably. Isel in the preferred club reception ensured that all the restaurants and chefs were aware of my multiple allergies and I was greeted at each restaurant by the chef who would discuss what they could prepare for me. We had excellent service and food at all the restaurants but my favourite restaurant was the Mercure, managed efficiently by Elpidio, here the superb chef Christopher created the most amazing food for me - all the staff in this restaurant were exceptional from the hostess Rossy through to the wait staff Jorge, Jose and Benjamin. The preferred pool staff were also amazing, Lorenzo behind the bar created my very own non-dairy mudslide and Tomas was always on hand to provide drinks or take orders for food. Rooms were beautiful, Pools were fabulous, Spa was fantastic, Entertainment was exciting, Staff were truly superb. Overall, this was a wonderful resort and I would go back in a heartbeat.
Very good resort
The service here was excellent! The beach was really nice, and you could do dome snorkeling. The server staff was really dedicated to their work, and they were very friendly. We went for a friends wedding, and everyone had a great time. I would definitely go back.
Nice Resort -Excellent Staff
Now Jade Rivera was a beautiful resort. Spa was fantastic, infinity pool was wonderful. Staff in all areas were welcoming and so helpful. I will go back and loved my week at this resort. Food was excellent!
Francisco, Jerry, and Maria were absolutely amazing. They greeted us immediately and recommended multiple new drinks to try. There was seaweed along the beach, but the resort had people working on it throughout the day to clean.
Just got back from a trip for a friends wedding. We had our 8 month old baby with us so we were a little nervous about how her first trip would go. The hotel staff were amazing with her! They came over to say hi to her, play with her, etc. They made a special meal for her at the wedding reception too! Special mention goes to Alfredo at the pool who made sure to check in on us every day to ensure we had everything we needed. He made it so easy to enjoy our day and relax on our vacation. Food was good at all restaurants with plenty of options. Portions at a la carte restaurants were sometimes on the small side but you could always ask for another entree so not an issue. The room had everything we needed and if ever we had to call for something (clean towels, mini-bar restock, etc.) it was taken care of quickly. Thanks to everyone at the Now Jade resort for a great vacation!