LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11711 reviews
We love Now Jade
Just returned from our 8th visit and we spent 11 days at the resort. Our longest stay and we thoroughly enjoyed ourselves. As usual after check in we were greeted by Francisco at the Lobby Bar. He is a great ambassador for the resort. We start our visit with his margaritas (Ole!) and make sure you stop in throughout your visit for a garajillo or two or four (Tell him Bill sent you!) The management has made a number of positive improvements since our last visit. Capers (Italian) and Tamarindo (Mexican) are completely new and enlarged restaurants with new menus. The food and service as usual was great. Daniel, the maitre d at Capers was so pleasant and of course saw to it we had our favorite waiter, Antonio. I didn’t get the name of the maitre d at Tamarindo but he always greeted us with a smile. Cin Cin is undergoing outside construction at this time which is going to make it very nice also. We really like the room configuration at Jade. Plenty of seating available, two separate sinks and mirrors in bathroom and shower is separate from toilet. Plenty of room for clothing also. Buildings have elevators and restaurants and lobby are air conditioned. Lively and lovely plaza area to sit outside, big screen tv and view of ocean and you can be outside in the rain. Look for sweet Juri if you are there of an evening. We don’t have small children but from what we could observe the entertainment team has fun with them. And the team around the pool area offers a number of activities. Even if we don’t participate we have fun watching. And at the pool Alvaro greats us each trip with a big smile. Plenty of food options at their huge buffet and Jesus always sees that we are taken care of. Castaways is great to sit outside and enjoy a respite from the sun and a good casual meal. And the burgers offered poolside are great. Jade is what I consider a more compact resort, easy to get to rooms and pool and restaurants if you have difficulty getting around. My husband and I can’t say enough good things about it. We are already looking forward to our next trip.
The staff was beyond amazing. Fernando(pool bar), Francisco( lobby bar), Alfredo, Alvaro( both pool bar attendants), and Edgar( carnival server) were all so great! Food was amazing and the catamaran to Isla Mujeres was an excursion you don’t want to miss out on! Thanks for the wonderful time!
We had a great vacation at Now Jade .....but there were a few areas which could use some help. We stayed in the preffered side in building 8. What we loved about our room....The room was very nice with a great view of the pool and ocean. The bed was very comfortable. We didnt like that our room always seemed to be last one to be cleaned every day. We would get back from the pool around 4 and it either hadn't been cleaned or was just in the process of getting cleaned. This is just too late preferred or not! The preferred lounge was nice place to hang out for a drink before dinner. This is the area where we felt could have been better. The alcohol was not preferred. They only had crown royal on our last day. If they ran out of another alcohol well that was it for the day. Somehow they weren't able to get more. They had snacks out in small bowls but when that was out they weren't refilled. We were never there during the day so can't comment on what what available then. I can only comment on the preffered pool as I didnt go into the other one. There are so many missing tiles in this pool! I have never seen a pool in such need of prepare while on vacation. All the bartenders and waiters were fantastic! We really enjoyed the food at the barefoot grill. We especially enjoyed the buffet at breakfast. Every day they had a special stand serving something different. From freshly made tortillas, quesadillas, French toast to donuts. There was always lots to pick from. The freshly squeezed orange juice and coffee served to you at your table was always done with a smile. All the Al a cart restaurants we tried were fantastic. Always had a great meal. Bottom line we had a great time, met some fantastic people but will not return to this hotel.
Great Resort and Great Stay
We recently stayed at Now Jade (11/2-11/9). My family and I had a great time. Our room was in Building 5 and we think it was the best building in terms of location. Located in the center of the resort with easy access to the main pool, the restaurants, and the main lobby. As an owner of a UVC membership, we have no complaints. We were treated well. The following employees made our stay extra special: 1. Rodrigo - UVC 2. Miguel - Spice Restaurant 3. Edgar, Jorge Ojeda, and Emiliano - Carnival Buffet 4. Jesus and Elpidio - Mercure 5. Javier and Alfredo - Splash (Main Pool Bar) We think the best restaurant is Mercure. Service was awesome and food was delicious. The main pool was fun and the kids (5 y/o twins) enjoyed the small kids' pool. They did the Explorer's Club once and had a great time. Entertainment staff was always around ensuring people were having a good time. Overall, we loved our time at Now Jade and would recommend friends and family to stay at this resort. Our main complaint is the mixed drinks at the bar. The alcohol tasted too watered down especially when mixed with the juices.
Another Great Now Vacation!
Our family of 8 booked 3 rooms at Now Jade for 7 nights. We opted for the Preferred Club, which is highly recommended & well worth a little extra $. Check in was seamless & welcoming after a long travel day for everyone! The staff everywhere in the resort is amazing, the food is great, not every restaurant is amazing, but overall we were all very pleased with it. The Explorer’s club was perfect for our 5 & 8 year old! They couldn’t wait to go back each day for the activities. The nightly entertainment was good! Whether at the pool or one of the nightly shows, the entertainment staff works so hard to make sure everyone is having a great time! This was our 2nd Now Resort vacation & definitely won’t be our last!