LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 11556 reviews
Had a great time at now jade. Spent most of my time at the reef bar being served by Daniel and jeiber they are both amazing bartenders remembered my name after the first day and always made sure I was served in a speedy manner. They could probably use a fan though I work in a Emergency Department and would be worried about the workers getting heat stroke in the reef bar. There was plenty to do on the resort they always gave a schedule of things to do every morning.
Francisco, the bartender at the lobby bar, is the absolute best bartender I’ve ever had! He was attentive & personable. He made the best margaritas and mojitos I’ve ever had!! We made daily visits across the whole resort just to go see him. If he could teach classes to other bartenders at this resort, please have him do so! We absolutely adored him and he helped make this experience amazing.
Fantastic couples vacation, second time there and will be back
We just got back from our second trip to the Now Jade and had a great time again. We love this resort. The staff are all so friendly and our pool waiter Alfredo was on top of things and never let us go thirsty. He was our favourite employee that trip. We sprung from the oceanfront room in building #1 and were so happy we did. The view was great and the sound of the ocean waves lulled us off to sleep each night. It is there slower season so we completely understand that they would take advantage of that time to do some maintenance and upgrades but they managed to do it in a way that had no affect on our stay or enjoyment. Sure we may have had to take a little detour walking but it was no big deal. The resort is perfectly sized and easy to get around. The only thing we did not care for was the fact they had turn down service that were were aware of. We did not think to have our do not disturb sign on the door at 9:15pm so we were surprised when we got the knock on the door for this service. We informed the front desk we did not care for this service and they made sure it didn't happen again. We had only booked a 5 day vacation this time and weren't ready to leave so we added an extra day. The staff, best day rep Luis, and WestJet rep, were so helpful in getting this extra day straightened away for us. Cant wait for our next trip there!!
Loved every minute
Great resort Rooms superb layout for a family of four Reception friendly One of the best all inclusive breaks we have been on. My family = wife and 2 children 5&4 years Pools great, great pool bars Beach nice Good standard of all inc restaurants Great all inc buffet restaurant All the branded drinks 24/7 Sport on huge screen 1 negative no slides or splash pools for the kids Would love to return Thank you
Care Undergoing Refurbishment
We visited the Now Jade 2 years ago and it was absolutely lovely, so we decided to go back. Unfortunately we found that it was going through a major refurbishment with 2 of the 7 restaurants closed. There was also work going on around the beach area & beach bar, which spoiled our quiet enjoyment. I feel very sorry for anyone who had booked a wedding there. I am extremely disappointed that our tour operator, TUI, did not warn us of this prior to arriving. I would have expected better from a 5 star all inclusive resort. We will not return.