LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating11733 reviews
Thanksgiving in Mexico !!
My husband and I met some friends at NOW JADE for a 5 night stay starting on Thanksgiving Day. The trip was everything that we thought it would be, sunny, warm, good food, great staff. I will not dwell on the positive as we all know that these trips are nothing short of paradise. There were a few issues that we did encounter however it did not ruin or enjoyment of our time there. The check in process was lengthy. I understand that they want to individualize the experience but we just want to get going on our vacation. We were somewhat lead astray by Omar at the reception area. He gave us our room assignments but told us he could give us a free upgrade. We questioned him several times as to if this was a sales pitch for the AM travel group. He assured us that it was not. We took the upgrade as the ocean and pool view were wonderful only to find out that we did have to go and sit through a 2+ hour presentation/pressure sales event. In the long run we felt it was worth our time because of the room upgrade but he should have been truthful from the start. The other issue was that the vendors that come in to sell in the main plaza in the evenings are dishonest. I was buying something and we haggled on a price. He gave me the peso amount. I looked this up on my cell phone and it was $14 higher than the amount we settled on. I showed him what I had found and he told me that when it was processed by the CC company it would adjust to the current exchange. Of course my credit card company charged me the $14 that I questioned. I had no recourse at this point. The preferred pool is in need of some repairs but regardless we spent our days there and really enjoyed the fresh made guac cart that came around in the afternoon and ordering fish tacos and cheeseburgers from the Barefoot Bar. We really did have a great time and we will certainly recommend this resort but I did feel that these couple of things should be brought to the attention of potential visitors so they do not fall victim.
Arnaque - Scam about Time Sharing
Watch those people who wants to sell paradise in the hall. They are very very present and insist. We have been victims and it's a BIG problem in Mexique They will be after you all the time and the hotel seem to accept this scam
This resort was truly enjoyable
all the staff at this resort go above and beyond accommodating you, we especially want to give Maureen (in lobby) a big thank you for being so helpful and thoughtful (sorry we missed you on our way out). This resort is beautiful the entertainment around the pool area is the best. Our day trip to caverns and ruins Cancun Adventures, Jesus our driver and Gilberto our tour guide (very informative and funny) are the best thank you so much for an enjoyable day. This was our first time to Mexico would return again.
We spent 5 days at Now Jade for Thanksgiving 2019. My husband and I brought our 5 and 2 year old and we traveled with his parents and brother. My husband, kids, and I stayed in a family suite which was perfect for us. The other members of our travel party had their own rooms and were happy with them. The family suite with the 2 adjoining rooms felt like one large room, but also allowed our kids to have privacy to sleep and for us to stay up and not wake them up. The rooms were clean, modern, and comfortable. The view of the ocean was excellent. The Explorer's Club was the highlight of the trip for our 5 year old. Amara and Giovanna were amazing! She loved the activities and meeting other kids. She spent about 50% of the time with us and 50% of the time in the Explorer's Club. One highlight is that if you child wants to do lunch or dinner they will take them to the buffet. We liked this option as we could send her around 11:30 and then pick her up around 4. The activities were thought out and staff very attentive. They take the kids the beach, pool, and have a great play area. The food was very good. I liked how they switched things up at the buffet. As far as AIs go, it is one of the best buffets I have seen. The service was exceptional. Everyone was kind, accommodating, and seemed genuinely committed to ensure all guests had a great experience. I have zero complaints and we will definitely return to this resort with our children.
Complements of American Airlines
We were only at the resort one night due to cancelled flights. Check in was simple, the resort was beautiful, and we dined in the Italian Restaurant. The meal was amazing and after dinner we went to the swing up bar and had a drink and then watched the fire show. It was an enjoyable evening and left us considering a stay in the future!