Experience San Juan's newest urban retreat facing the Bay of San Juan. The Sheraton Puerto Rico Hotel & Casino is a truly remarkable landmark in the district. Situated in the midst of the Puerto Rico Convention Center District and next to the marina, our hotel is a district centerpiece that is conveniently located just ten minutes from the international airport and five minutes from historic Old San Juan. An abundance of on-site activities are sure to keep you busy and relaxed. So whether you venture into Old San Juan or enjoy one of the many social events, you will not have to travel far for fun in Puerto Rico.

Property Information

Year Built: 2009
Last Renovation: 2009
Accessible rooms: 17
Total rooms: 503


Resort Details

Onsite Dining

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Hotel Advisories

Advisory This is a non-smoking property.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:

This hotel cannot guarantee a spring break-free environment.

General Information:

Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating 3168 reviews
  • 5.0 star tripadvisor rating
    Great Stay at The Sheraton

    Service was Outstanding. Area was amazing. Only drawback was the music during the day on the Weekend at the pool was a bit too loud. Nelson & Victor and Front of the house staff were Top Notch. Brian & Lidia in the Club Room made you feel right at home. My wife and I will definitely visit this property again. 5 minutes from the beaches and San Juan ($6 Uber Ride).

    Dec 05, 2019
  • 4.0 star tripadvisor rating
    Sheraton Puerto Rico hotel & casino

    The hotel is a very nice property. The location is very good especially if someone uses it before or after a cruise out of the Pan American terminal. Nice rooms that are well kept. The staff is friendly and helpful.

    Dec 02, 2019
  • 5.0 star tripadvisor rating
    Great service and awesome friendly staff

    I love the location close to Old San Juan on the left and the vibrant Condado in front. My only critic is getting to the multi level parking when raining could be an ordeal. Luckily there are umbrellas but you still get wet regardless.

    Dec 02, 2019
  • 5.0 star tripadvisor rating
    Great Place to Stay Before a Cruise!

    We stayed the night before our Royal Caribbean cruise. The rooms were nice, clean and comfortable beds. The location is close to the airport and about a 5 minute taxi ride to the cruise port. The front desk staff was very welcoming and helpful. The food at the restaurant that served puerto rican and cuban food was excellent! Since we stayed on a Saturday night, it was so lively, two awesome salas bands in the casino and bar; the casino slots were loose, which made a very fun and exciting evening! We will definitely recommend staying at this location!

    Dec 02, 2019
  • 5.0 star tripadvisor rating
    My Birthday

    I really dont write much but this is a must. As simple to say i had an amazing and memorizing day for my Birthday. As i walked into the lobby i recieved a warm welcoming from Victor. Soon after my check-in, walked into my room to recieve a few special suprises. From the "Happy Birthday" sign letters and balloons to a yummy cheesecake and not to forget that bottle of Cava Vallformosa Classic wine, all organized with love from Yaitza Ortiz from Guest Services. My hubby made a reservation as a loving gift for me at the Zen Spa. Here, where i received a wonderful and relaxing massage from Katherine, by the way she was very friendly, sweet and made me feel like family. Secondly, after the massage i also received an awesome skin care treatment from Miorany, she was very caring. All together, im looking forward to returning in another ocasion and would definetly recommend Sheraton hotel and casino as a second family, warm welcoming home away from home.

    Dec 01, 2019