General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5940 reviews
Came around to really like this place
If you read my reviews, I try and be as objective as possible. This resort ended up being a solid 4. I’ll start with the excellent to very good. The staff here is phenomenal. They all work together, they hustle, they are friendly and will help you with any reasonable request. They also handle issues with professional acumen. There is some negatives that I’ll get to but the staff handled rude people very well, professional and you had to see the beginning developments to know what was going on because they handled things that seamlessly. That meant a lot cause there were a lot of fantastic folks vacationing but a fair share of jerks. The room we had was excellent. Clean spacious and comfortable. The maids did an excellent job daily. The drinks were fantastic. We had access to a private bar with top shelf liquor. The main lobby bar had top or second shelf liquor as did the restaurants. The pool bar was fun typical bottom shelf liquor with the good mixers not the cheap ones. The good to very good... Their are some excellent food options but this resort is inconsistent. I had a beef and gnocchi meal at the Italian restaurant that was very good. On another night at that restaurant I had grouper that was not that great. The Japanese restaurant was excellent as was the Mexican. The seafood restaurant had a fantastic staff but seafood was average at best. If they get consistent here that would remedy the situation. Now the not so excellent..., When you read about the chair situation it is true. This kept me from given this place a five. The pool is where they need to figure things out. In my opinion you should be able to get a space with an umbrella. People who expect front row at resorts are not realistic but for the price you should get a seat. At the beach I do not agree with any negative reviews. The beach staff was excellent. It is a public beach but everywhere in front of the hotel was impeccably maintained. Again people who expect to walz I. At 11 am and get a hug overlooking the water are unrealistic. Overall very good.
We had a great time here, only a few issues with keycards that were fixed by the front desk. The food here was good. Definitely enjoyed the Italian and Mexican restaurants. Our server Elmo at the Mexican restaurant was very attentive and friendly.
Falling Apart ?
We booked a suite at about $950 per night... beautiful room. The problem was that in order to get to the room you had to ride in an elevator in which the doors were covered in graffiti. Seriously... the elevator interior doors and walls had graffiti to rival a middle school bathroom (“Maria N Bryan”). Totally discouraging and aggravating to look at each and every time you ride the elevator. Needs to be repaired immediately. Joe A
Great all-inclusive resort
Staff is very nice, drinks and food are amazing, and resort is very clean. This is our second time here and we will definitely come back. Only complaint is lack of seating around the pool and beach; we had to get out there early morning to get a spot.
A wonderful getaway for Feb. break!
Just returned yesterday from a wonderful stay at the Barcelo Aruba, our first time staying at an All-inclusive. Rooms were clean and well maintained - we had a Deluxe pool view, second floor. Staff was very friendly, and concierge staff very willing to help us try to get our dinner reservations. Would stay again!