General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1175 reviews
We'll Be Back!!
We cannot say enough good things about this Resort! The comfortable, roomy (Suites), amenities, STAFF- Shout out to Dio who is everywhere, and to,Jose', Office Gals- Lakenya & Lucia- girls, you are well informed, professional, honest, thank you!! Restaurant- Shanda S., .Bar Tend-Sly, Security- Yulon, Housekeeping- Lorraine. I am sure there are more, and you're superb. Location,Location, Location, OH MY!! We typically travel at a very comfortable level of resort. Time is precious, we enjoy comfort, and so we choose to have these areas of our life align very nicely. That is just where WE decide to put our desires/priorities, as everyone is different, so please do not hear me incorrectly. WE WILL RETURN. The beach chairs on the beach are "saved" according to your room. There's no need to race down & save chairs in the unlikely event that one will not be available- GENIUS!! Pool chairs, always were plenty. Food was very nice, drink choices were wonderful, caviar, champagne- Veuve Clicquot's Yellow Label Brut-superb. Room Service provided, we had breakfast on our large terrace most mornings, as many amenities available as I previously listed for Our Resort. The featured other two resorts- Blue Haven & Alexandra, are available for you to visit, eat at play at, etc. no cost to US, however it is a bit different if staying at the other two resorts if people came to our resort, I believe (cost wise). Transportation-complimentary, is provided daily-scheduled trips. Walk the beach for miles, as we did several mornings. Completely safe, however, I would not recommend traveling by beach after dark, which is my own opinion, I just would not do it. Bicycles are available, which were ridden often, comfortably, to shopping centers, grocery-if need be, etc. Kayaks, Hobie sailboats, SUP (Stand Up Paddle Boarding), Yoga, aqua fitness, Indoor work-out facility, horseshoes, snorkeling, pingpong, and so much more are available, no additional charge as of this posting. We went to Paradise Scooters and took a 4-hour tour of the entire island. Henley was our guide. LOVE HENLEY, what an informed, professional, so caring too. Lunch was included at Da Conch Shack.Totally recommend doing this. Even in some rain, it was fabulous!! Other amenities were available for a charge: horseback ride, ATV, parasail, tours by boat, fish, parasail, spa treatments, golfing, windsurf and more. Thursday nights at Bite Park, is a fish fry. This is a large, friendly, comfortable party, very popular to say the least. This runs roughly 530p-830- or later with food Vendors- conch and more, island art/craft vendors, music, dancing- A Must Do while there. Airport transportation to your resort was widely available and safe of course!! Cost was roughly $23/couple. We traveled by choice in January. Temps were averaging 80 degrees, windy. Beach is #1 rated in the World for many years in a row and with good reason. Clean, beautiful turquoise waters, great snorkeling as we took our own gear and had a great time. We visited Blue Haven and Alexandra resorts, as well as Club Med, Seven Stars, and viewed Beaches (on the beach, and many others)... we were quite happy with our choice, and heard from others who visited our property with the same happy thoughts of Beach House. I am a Travel Agent, and Hotel property Rep from years ago, I do know what I am experiencing from a professional stand point. Keep up the Great job. One point I'd like to make, as a Certified 500 hour level employed Yoga Trainer... To Devon- to have Yoga at 430P in the afternoon doesn't work well. People are not available after long days in the sun or having rum drinks. I know transportation was difficult and understandably, but morning Yoga is typically what people desire... trying to help!
Intimate and Private
Just returned Jan 17 after 8 days. Had a great time. Small and intimate. Beautifully appointed. Great beach. Rooms have names, not numbers. Rooms are suites with bedroom, living room and kitchen. Beach chaise reserved for room. Staff was wonderful, very attentive and eager to please. Special shoutout to Anderson Raphael who made our dining experience more enjoyable. Also to Guest Services Jose and General Manager Vianel. Only downside was the dining menu. Virtually same food every night. Highly recommend if food is not your thing.
Went from "Best Tropical Vacation Ever" last January to SORRY I CAME BACK this January.
Stayed at Blue Haven but tripadvisor requested I comment on our activities at Beach House. First the positive: I would like to point out the only 2 employees we encountered with exemplary customer service: Lucia and Anderson. However the majority of the resort employees were grumpy especially the wait staff in restaurants. Ate several times at small Beach House cafe for lunch. Same waitress each day was unfriendly/grumpy to the point of being rude. Water sport attendant on our first or second day at the Beach House beach was rude to the point of being punitive because we did not have a reservation for beach chairs, even though that day (it was raining) there were only about a dozen in use by non-Beach House clients. We had tried at Blue Haven but all were booked??? Shuttle was disastrous this year. We always got to the shuttle 15 minutes early, yet we often had to wait for a 2nd shuttle, both in the morning as well as coming back from dinner. In fact, one night at the Beach House we had to wait for the 2nd shuttle (another 15 minutes), then driver picked up people at Alexandra and dropped them off at the Seven Seas restaurant while we waited to be taken to Blue Haven. Another time we were in a hurry to get to Beach House. While we were waiting on shuttle, driver stopped at guard house of Alexandra and picked up 4 women who wanted to be taken to another location (not 1 of 3 resorts). Definitely need more shuttles at the designated times. I did not care for having to wait most times for shuttle to return. Also, if the rule is no stops outside resort, then it should be followed or give ALL the chance to be taken to other locations. Ate at all the restaurants and liked Beach House dinner the best. Last year had great food at all 3 resorts in all restaurants; this year not so much.We loved walking from Beach House to snorkel at Bight Reef. Then another day walked to Smith Reef from Beach House for some additional snorkeling. Lots of fish at both.
We didn't stay here, we stayed at Blue Haven Resort which is one of the three sister resorts. They advertise "Sleep at 1, play at 3" We took advantage of this and decided to go here on one day and when we arrived we were treated like intruders by one of the beach attendants. It was so bad the employee was cussing because people that were coming over from one of the other two resorts weren't sitting where he didn't want them to. He certainly could've handled it better. We ended up leaving after 45 minutes because we didn't feel we belonged.
Not everything I expected for price
Let me start with the good, and I will say there was some VERY good. The location is incredible. Right on Grace Bay, the views and water are truly spectacular. We were able to get a room with an ocean front view and this was like waking up to a dream. The room itself was beautiful and the cleaning service was right on time, they only cleaned when we were out to a meal! Never interrupted. Also, the refrigerator was stocked and constantly refilled with water, soft drinks, and beer. No request needed, it was just refilled. The bars are stacked and the mixed drinks are excellent, if you like to drink, you’ve won. It can not be overstated how important having your own private beach chairs are, no fighting for the perfect spot, you have your spot, all spots are good, and you can just relax and enjoy. Now, unfortunately, I do have to talk about some let downs. Let me preface by saying that Dio and Leshonda went above and beyond led to make our stay absolutely spectacular. They were so pleasant and caring, those two are special. There were some other bright spots regarding service, but save the 2 mentioned above it sometimes felt like we were a nuisance as opposed to being a guest. Much of the staff just didn’t seem like they didn’t want to be there, there were more times than I can count that we were not met with a smile. Now... let me preface that this is a luxury all inclusive resort and with that title there is a certain quality of service that someone who is paying a lot of money would expect, we just didn’t feel that on too many occasions. The food was also a bit of a let down, first off they were out of so many things! Here is a list of things they were out of during our stay, conch salad on 2 separate occasions, lobster on lobster night (dinner goes from 6-10pm and they were out by 7:20pm when we arrived), oyster bar had to be closed down one night because they were of oysters (again, early in the night), and they were even out of cereal one morning!! For the price, this just isn’t acceptable. Simply, seafood should not be lacking on an island. Second, the quality of the food for a luxury resort is just not there. As a glaring example, flank stank was served as the beef option every night. Flank stank is not a luxury cut. Filet, NY strip, is not on the menu. I say this to say if the price we’re cheaper, then this would be justified. But you are paying a pretty penny. Shrimp is not on the menu for crying out loud! Not once during our 4 night stay was shrimp on the menu! It’s an island for crying out loud! I wanted this to be perfect rating, but I wouldn’t be being honest. Great location, great facilities, besides a few shining stars... unenthusiastic/lackluster service, and for reasons stated above the food is not up to “luxury” standard.