General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1129 reviews
Fabulous Stay at Cocos
We stayed at Cocoa 3 nights for our anniversary. The hotel staff went above and beyond to make this a special trip. From writing Happy Anniversary in flower petals on our bed, to a beautiful dinner on the beach, everything was perfect. The food was amazing, which is not usually the case with an all-inclusive. The staff were very responsive to anything we needed. The rooms with a plunge pool were great! We will definitely be back. Thanks for making traveling during Co-Vid stress free.
Overall nature, the beautiful views and the impeccable service delivered during our 6 day stay at COCOS Hotel. The staff from reception to dining and housekeeping were kind and friendly. The meals were delicious. The experience was unique. However, there were a few missteps that led us to believe if COCOS delayed the reopening by 2 weeks the guest experience could have been much better. First, when we arrived, there were none of the 3 bars open for 2 days. To get a drink you had to go to the dining area. Second, there were numerous instances where meals listed on the menu were not available to order. Third, the gate to access the beach on the left side of the resort was locked for at least a day. Forth, there was 1 night of entertainment during our 6 day stay. Fifth, as noted in the CO-VID details on the COCOS website, the spa was closed. I inquired about any discounts or incentives to compensate for the closure of the spa and main pool and was told, there will be substitute amenities, we received no such items. Sixth, the cottage doors do not align with the door frames, leaving gaps which allow "nature" to enter the room. Seventh, there was ongoing construction and cleanup during our entire 6 day stay (i.e. resetting the stone and concrete around the dining room). Eighth, I slipped and fell going down the hill to the dining area, perhaps additional hand rails or friction can be added. For the reasons noted, patrons who stayed during that first week after reopening should have received some discount or a free night. The resort was not prepared and did not deliver to it's full capability.
After a month away from Cocos we decided to write a little review about this little paradise hotel. The welcoming is wonderful after such a long flight, but once you get to see how beautiful Cocos you end up with a jaw dropping moment and goose bumps as to how beautiful it is. The room we had was halfway up the hill, its steep but the further you go up the more intense the views are, we loved sleeping with the sounds of the waves gently lapping against the rocks and waking up to the little birds tweeting on our balcony. The bedroom, bathroom and outdoor showers are so rustic but kept absolutely spotless by the maids. Having no TV no problem at all, if anything a bonus, it just led to me time for the two of us. The restaurant was set on the side of the hill and breakfast, lunch and dinner were all absolutely delicious, it was lovely having no buffet and everything was cooked to perfection and served by everyone with a smile. We thought we may struggle with just one restaurant but the way Cocos changes the menu every day was perfect, and with three different seating areas it was never a problem, even the little cats were so friendly too, even the one we nicknamed boris was the most polite little cat. You don't need to do any reservations, so if you want a drink or too before dinner at the bar, then you can, everything is so relaxed here. Both beaches are perfect and kept spotless too, both bars were well stocked and the service was perfection. The frozen margarita was possibly the best we have ever tasted. The sea really is that colour that you see in the photos. So if you want a little rustic,different, beautiful quiet place then this is for you. One thing we both promised to ourselves is that we will definitely return to little Cocos. Obviously Covid 19 is happening, so stay safe Cocos and huge love to all your staff you really do make Cocos so special xxxx
Traumurlaub - Amazing Spot In Caribbean Sea
We love this spot. There is nothing to complain, very nice cottages with stunning views, excellent food, attentive staff, beautiful open restaurant area above the sea, nice beaches,... We booked a sunset view cottage (19) for 6 nights and we enjoyed our stay very much. Since Mr Trump decided by sudden not to allow us to immigrate into US again until 14days staying outside Germany we even had to extend our stay for another 6 days. We could keep our room and got even discount. We highly appreciated the support of the management. Thanks again and best regards to all Cocos Team Members! Stay safe and all the best for the time after Coronavirus! Heike & Gerhard
Everything I Wanted
I did a lot of research to find exactly what I wanted. I knew I could not get this at a 3 star property and succumbed to paying more. It was so worth it. Sunset beach is awesome. Steve the bartender will play party music if u want. We danced with all the fun people we met from all over the world! Quite was good too. U will be approached by vendors, deal only with Peter. Staff was great providing anything we wanted. No plastic furniture, classy but laid back fresh food all u want, not a buffet. DJ on occasion, one man fire show, island band one night and some nights quite. Four poster bed and late breakfast. Be prepared to walk steep hill to your villa or ask for golf cart ride. Can’t wait to come back!