General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3621 reviews
Best Service in Bora Bora
Okay Trip Advisors my wife and I travel frequently and stay at Four Seasons and many different high end resorts! I will start by saying my experience has been top notch. Moana Nui the Director of Rooms is absolutely amazing he went out of his way to focus on making my 10 year anniversary with my wife exceptional. He came out to personally great us upon arrival and went above and beyond to try ensure we got the best room possible. During my stay ( 7/23/20) heart of covid they make the resort feel safe but not overly oppressive. We visited the St Regis and Conrad during our stay, I must say I’m extremely happy with my choice to pick the four seasons. Food is the best in Bora Bora, it’s pricey but realistically what do you expect. If you’re on the fence on what resort to choose stop, pick four seasons amazing rooms, great views, and a staff that goes OVER and BEYOND to deliver. I rarely post on here but I felt compelled..
Luxury and Beauty
This is a dream come true.....whisked from the airport on their own boat straight to property. Tip top resort. Pool staff was awesome as well as water activity guys. Everyone really. Bed is most comfortable and sumptuous. They are doing very well with Covid safety measures. Highly recommend and can’t say enough great things. Awesome memories!!!
So beautiful !
Polynesia is beautiful, Bora Bora is beautiful and the Four Seasons is beautiful ! We had an overwater bungalow - very spacious and clean. The staff is really nice. The food - at breakfast and dinner is exceptionnally good. Definitely, one of our best honeymoon stay in Polyneasia.
We had to "evacuate" abandoning a week of prepaid vacations. The iconic view is the only thing going for the place.
THE FOOD AT THE RESORT IS AWFUL. We arrived at Four Seasons Bora Bora early morning after an exhausting trip from US mainland and went straight to breakfast. The breakfast buffet had very limited choice and the food (except for a few items) was abysmal. Eggs Benedict that I had were soggy and tasteless. You can get better Eggs Benedict at Deadwood, South Dakota. The smoked fish cuts (salmon, sword fish and something else) - very poor quality. Don't expect gravlax or Novalox salmon. Champagne that was served to us was barely colder than the air temperature. OK. Not a good sign, but we wanted to keep an open mind. After that we decided to have breakfasts at our Villa. The choice is basically - eggs or crepes. Out of limited breakfast menu the resort, for example, was out of chicken sausages - which we wanted to order for the kids with the eggs. They were all out of chocolate rolls, only having ones with raisins. We once asked to arrange some fresh tuna and white fish (sushimi style) and miso soup for breakfast. The fish was tasteless, I suspect it might have been frozen and defrosted even though it was confirmed to me that it was fresh. The miso soup - I have never had one like that. Still not sure what they put in it (see the picture). Also check out the chicken noodle "soup". Also about 50% of the time the Room service had our orders wrong. Like they would forget another portion of eggs, or they would bring Salmon Eggs Benedict instead of Salmon bagel with cream cheese. Not sure whether this might be a language issue, but I tried to speak as slow as possible with clear and short sentences. Cocktails at the Pool Bar - watery and undrinkable. I tried a Pina colada & Litchi Mai Tai which were dreadful. My wife later tried two other cocktails at the Sunset Bar (against my advice) with the same outcome. After that we gave up on the idea of getting a tasty cocktail and decided to stay with the spirits and wine. I tried to order some fine French Cognac (after all we are in French Polynesia!!!) to our Villa and was told by Concierge, that they don't have any XO Cognac available. There was only one bottle at the bar and it's already open!!!??? The Sunset Bar and AriiMoana restaurant (the fine dining) are only open for dinner service, so for the day you stuck with the food at the Pool bar. The burger is mediocre, and the chicken wings have so much breading that they look like a patty. As soon as you touch a wing the breading falls off and you have white steam-boiled meat. The one tasty dish that they have - is the Poisson Cru (it's a tune poke in coconut with coconut milk and some thinly sliced veggies). At the Pool bar I did get to try that XO Remy Martin Cognac, but don't expect to find a multiple choice of some decent Scotch or fine sipping Rum. (It was especially appalling to see all that fine liquor at Tahiti airport's duty free - which means that they do have it on the islands, just not at the Four Seasons). BBQ night at the main restaurant was another disaster (although we had high hopes for it). If you except to see some lobsters, prawns, shrimp, choice of fish (after all you are in the middle of the Pacific Ocean) - you'd be saddly disappointed. The only good thing at the dinner was the white fish. I believe it was Mahi Mahi (the only choice out of any seafood). The "ribeye" was so chewy that neither me, nor my two sons were able to grind it with our teeth. The cow must have died of an old age! The pork ribs - not only they did not fall of the bone as they supposed to, but it was almost impossible to carve anything of the bone with a knife!!! (Yes, that's right). They also had some square pieces of meet on skewers, but they were lightly finished on a gas grille, and not BBQed (looked like a boiled meat with some grill marks). The only place to have decent food at the Four Seasons - is Arii Moana, but again - it's open only for dinner. THE ROOMS ARE VERY DATED AND DIRTY. ISSUES WITH WATER. The hotel is only 11 y.o., but looks like it was build in the 60's. The house keeping is lacking standards - spider nets and sand in the corners. The shower gel is watered down! (see pictures). Then we arrived there was no hot water at our Villa!!! It was repaired within the several hours after our complaint. Although it seems that there is a general problem with hot water at the resort. The water in jucuzzi tub (also known as the "hot tub") at the main pool is the same temperature as the pool's, and the water in the pool is the same temperature as the water in the lagoon. So it's really a "cold tub"! Our private pool in the Villa was equally cold. And so when there's overcast (they seem to have it quite often at Bora Bora in August)- you wouldn't have an opportunity to indulge yourself in a warm pool or a hot tub. The water flow in general - is extremely weak with the valves full open (see the picture). It is worse with the shower - it's like showering in a light drizzle. THE GROUNDS ARE EXHAUSTED AND NOT PROPERLY MAINTAINED. A lot of yellow grass, barely surviving plants, the nice white sand is gone and only replenished in some areas! Also note that the hotel is small and the beach (coastline) is interrupted with several bridges to overwater bungalows, and water inlets. So forget about spectacular beach walks. LACK OF ENTERTAINMENT. Even though I was told that the majority of visitors are from USA there was only one TV channel in English - CNN. And the choice of on-demand movies is poor. At the water sports you can rent a jetski, a kayak, a stand up paddle board. Unfortunately, for some unknown reason they don't offer wind surfing or sail catamarans. Bora Bora lagoon is naturally a great place for these activities. I spotted a catamaran on the beach at Ritz Carlton across from the Four Seasons Bora-Bora. FEW OTHER THINGS The gliding slope for the Bora Bora airport is right above the resort. And the planes are constantly flying back and forth. There is a helicopter pad right near by Four Seasons, so you will also be annoyed by the excursion choppers landing and taking off. As I have mentioned earlier, overcast seems to be a regular occurrence in August. Out of 8 days in Bora Bora it rained for at least 4 days. Overall, a huge disappointment. By far the worst Four Seasons Hotel I have ever stayed at. And the second time ever the overall score on TripAdvisor doesn't represent the reality in my opinion.
Trip of a Lifetime!
Definitely a trio of a lifetime! We had been planning a trip to Bora Bora for 5 years for our fifth wedding anniversary. If you have the Four Seasons app/account, booking was easy for both lodging and dining. You will need to book boat pick up and drop off for the airport— as soon as you arrive off of the plane and grab your baggage, there is a Four Seasons representative ready to check you in and whisk you and your bags to the boat. They provide you with cool, refreshing hand towels to freshen up and Fiji water. The boat ride to the resort is the perfect opportunity for photos and videos! Upon arrival, the friendly staff is ready to check you in and will hold your bags if you came in on an early flight— I recommend grabbing your beach gear to take advantage of the pools and beach while you wait! The bungalows are breathtaking! The resort staff will drive you and your luggage to your bungalow. As soon as you walk in, the television has a personalized greeting and some special touches if you are celebrating a special occasion (we had complimentary chilled wine, chocolate, and flowers at arrival)! We had a beach view bungalow (the cheapest option) and I didn’t feel like we missed out on anything had we splurged for a pricier lagoon/Mountain View. My favorite part of the bungalows were the see through glass floors and open air concept. The staff did a great job of tidying up every day and also did turn down service each night. All of the restaurants, while pricey, were excellent! Great food and exceptional service. I do recommend making reservations in advance— either online through your account/via the app or upon arrival. I’ll do separate reviews for the restaurants. The best part of our stay was definitely the exceptional Four Seasons service— very friendly and accommodating! You’ll start to learn the Tahitian lingo for “hello” and “thank you” quickly! Māuruuru, Four Seasons!