General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4678 reviews
We loved Breathless resort. Especially Will at the pool bar, Ali with entertainment and activity staff and Sergio at Kibbeh restaurant. We also loved the 24 hour coffee shop and Gelato. We will definitely be returning in the future.
Excellent Staff and Service
We just wanted to get away as a couple and had a great experience at Breathless. The staff in all areas of the resort were so friendly and helpful, and we especially connected with Ali, Ulises, Axel, and Daniel from the activities staff. Our room was beautiful and very comfortable and we were pleased with the room service when we used it and the service staff. We spent most of our time at the xhale (quiet) pool and loved the atmosphere. There were always many activities to participate in, and we always knew we could go to the energy pool to get a little more excitement. We were impressed with the food and restaurants, but make sure to ask about alternative vegetarian options as there are not many on the regular menus. Overall we had a great experience. We felt the overall atmosphere of the resort was more geared towards a party experience, but they have something for everyone and we were able to relax and enjoy our time.
My husband and I just stayed at this resort and it was well worth the money! The resort staff is amazing especially the pool bar staff Will and Moses....and Ali who kept the games and party going! It doesn't take long for you to feel comfortable with the staff they are just so friedly! They took all the necessary precautions during this pandemic and not once did it feel unsafe to be at! We will defiantly be making a trip back!!
Birthday and anniversary celebrations
We went to Breathless to celebrate my cousin’s 55th birthday and 10th wedding anniversary. We had a great time Food All the restaurants were really good Breakfast at Kibbeh was amazing, and lunch at Bites was also very good , large portions and great ceviches Dinner was great at all locations but My favorites were Silk City - the Tepenyaki Table was a great show and meal Gerardo was entertaining and served an amazing meal Coquette the French restaurant had the best menu overall we went twice and had 2 different meals which were both beyond satisfying Misael the waiter was so friendly and had great suggestions. The hostess at multiple restaurants was Nadili Gonzalez. What a sweetie she was engaging and friendly and would also check on us at the table. Pascual the waiter at spoon was really good Samuel at the pool and Fernando, Cruz at the Xhale pool and Sergio at Kibbeh Overall a great staff at Breathless I will return , thanks for a great vacation
Horrible and disappointing
Writing again as my first didn’t post! That should give some indication to my frustration!!!! I never write reviews on anything. I am in the hotel industry and understand many thing can go wrong but this just made me write! Check in was not the experience I expected! It’s my second time here and it’s nothing like the first time! Check in was in a dark gloomy place the guy didn’t even offer us water! The information they gave us was totally incorrect!!! We called and made a reservation and asked questions referring to what had changed due to Covid. What they told us before and after we arrived was totally different and this is where the problem began! I’m am at the point right now in an all inclusive hotel I can not get food. I check in at 7pm and it’s now 11pm I could not make it to the restaurants and now there is no room service! Even though all the information they gave us is 24hours!!! If you want to eat something you have to go and look for it!!! And the food is horrible cold with horrible service!!!!!!!! So far I will never come back to this place. The service is horrible horrible horrible! I work in a hotel in Cancun and every excuse I hear is that an excuse!!!! Horrible service If you wanna enjoy tour vacation after been locked up for so long do not come here!!!!!!!!