Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Hotel does not guaranteed bedding, It is on request based on availability.
Customer Ratings & Reviews
TripAdvisor Traveler Rating183 reviews
Ruined family vacation
Never stay here! We arrived with our family and was given wrong rooms 3 times. We had booked 2 rooms, 1 king and 1 with queens and a crib adjacent each other as my parents were to babysit. The front desk server was so rude, dismissed my mother completely because she was a woman stating, “ this is mexico” threatening her in some way and only agreeing to speak with my father. They first gave us rooms 3 floors apart and one already had people in the room upon arrival. We then requested a change in room to have what was requested and was again met with disrespectful answer demanding to see out confirmation paperwork. We then walked to the room we were given and was told that there was no elevator to the third floor, mind you we have a 19 month old with a ton of required equipment. We again returned to the front desk and requested a room with elevator access and was told again that this was all they had. Upon arrival it was still only 1 king bed and had a huge unsafe crack in the window. They are incredibly rude and do not know how to do any form of customer services. Very disappointed.
We stayed in an ocean front room, walked right out on the beach. It was beautiful. The service was exceptional. Ricardo, Rual, Edwardo in the market cafe were exceptional. Lillian at De mario was very friendly. Noeli at the coco cafe is one of the friendliest persons i have ever meet. She makes you feel very welcome. The water took a very long time to get hot in the room. The bathroom is very small. But for the cost of staying there it is an exceptional value. Ivan at the beach bar makes some very good drinks. Jesus is very good at the lobby bar. The beach is very nice and has ample chairs for people.
Family Vacationers BEWARE!!!
I have been to many resorts along the Mayan Riviera over the last 15 years and Sunscape is by far the worst in every category. The pictures posted on the travel sites are very deceptive and only show the small renovated parts of the resort which was for exclusive club members as we were told by the front desk. We asked to upgrade from the discusting old and filthy room but according to staff nothing was available. That was a lie, we could clearly see many renovated vacant rooms all week. Kitchen staff didn't wash their hands after using the washroom. Rooms were not cleaned everyday Rooms were FILTHY!! Beds and linens are old stained and smelled bad. Staff rolled their eyes and gave attitude if you asked for more than 2 cups of coffee. Pools were freezing cold and FILTHY! Not nearly enough lounge chairs at the pools. It was a constant struggle to find a place to sunbath. The only person in that resort that actually made us feel like we were on vacation was the bartender Fernando, he was amazing! He always checked in on us and joked around with us to make sure we had full drinks and a good time. Front desk people are very slow, incompetent and rude. What ever you ask for they will just say not possible with attitude. HORRIBLE RESORT and by the way, 6 of 10 of us came home very sick!!! Out of all the times and places I've been in Mexico and the world this is the worst. Beware travelers, spend your hard earned money on Iberostar, Barcelo or Princess Resorts. This one will sadly disappoint you.
Fly fishing at Sunscape Akumal
This review is to provide a little information for anyone that is looking to do a little DIY fly fishing while staying at the Akumal Beach Resort & Spa, as well as an overall review of the resort. The resort is rated as a 4 star and I would agree with the rating. It is the first all inclusive I have been to where you don’t have to wear a wrist band. They just asked for your name and room number at all of the restaurants and they had a list there to verify it. Our room was 2244 and it attached to the same building as the front lobby. This had its pros and cons. The pros were that you were nice and close to the beach/pool and all amenities, but the cons was that it was a bit noisy at times from all the pedestrian traffic that walked by the lobby. Voices echoed loudly in the large hallways. The bars were well stocked and there were lots of bars so you didn’t have to wait long, when ordering drinks. The resort is at the north end of a large bay and the beach is awesome, protected by a large rock outcropping. The water is about waist to chest deep and perfect for fishing. Before going I searched the forums for some fly fishing info hoping to find some from other fellow fly fishers that may have stayed at this resort, I didn’t find much, only a few reviews that mentioned that you weren’t allowed to fish in the Akumal area and some that said there wasn’t any good fishing from the beaches, disappointing to say the least, as I always bring my 4 piece fly fishing rod and reel with me whenever I’m going to a beach front resort destination. With good reason! The fishing was just fine from the beaches! Don’t pay any attention to the other reviews that tell you it’s not worth it or you are not allowed to fish in that area. They are most likely written by people that can’t fish worth beans or just don’t want to share any good info with you. I fished every single morning at sunrise and caught half a dozen fish or more every single morning, and the conditions weren’t exactly conducive to fly fishing. The week I went it was unseasonably windy and blew 25-30 KMS gusting to 50 KMS pretty much every day, and I still caught fish! Granted I didn’t catch anything super big, but I certainly saw some larger fish in the area, but that’s fishing! You can’t always get the big ones. I did all the research and yes yes I know the Mexican regulations say that you can not fish within 500 meters of where people are swimming, and yes technically the area south of Akumal Bay is closed to fishing. But the reason for that is the Mexican government doesn’t want the local fishermen to fish out or net all the fish in the area and to protect the turtles from gill nets. It’s not to prevent a few tourist from casting a few flies and practicing catch and release while on a tropical holiday! ( I confirmed all of this from a Mexican local that I met who lived in Akumal) I caught bone fish, lots of small bar jacks, assorted snappers and giant needle fish, all of which were released unharmed. The beach right at the resort was very wadable and had lots of fish. The resort itself was excellent for the price. Lots of pools, lots of food choices and the staff was fantastic. My wife booked two massages throughout the week and said they were great. Our room was clean and modern and well equipped. The layout of the resort was a little weird and haphazard but very well maintained. There are lots of ala carte restaurants and they are all excellent. If you want to go fishing in a boat for a few hours, There is a blue and white panga boat moored out in front of the resort run by Manuel and Hector. We tried going out for a fish with them while we were there but the winds and rough seas prevented that from happening. Instead Manuel and Hector took my friend and I out in their truck one day south of the resort past Tulum and showed us some bays that were great for bonefish. The people and staff were all very friendly. The only negative experience I had was on the last morning of my trip, where I had a annoying woman who screeched at me from the beach telling me that I wasn’t allowed to fish there and that she was going to call security and that they were going to ban me from the resort. After I simply laughed at her and kept fishing, she then started to yell at my wife who was watching from one of the beach loungers. My wife told her to get lost and she stormed off into the resort in search of security, who never came! because if you use some common sense and only fish early in the morning and stay away from swimmers, no one cares. This woman by the way was not Mexican, just some busy body (Canadian or American by her English) who stated that she has lived there for “30 years” and felt she was entitled to be the guardian of the fish in that area. Completely ignorant to the fact that fly fishermen for the most part are conservationist and treat the fish with more respect then she would. All the other people I met that week were all very interested in what kind of fish I was catching and wanted to take pictures. So if you are looking to do a little fly fishing or fishing in general while on a “non fishing” vacation with the significant other, consider this resort for its location. It has something for everyone.
One of our best
We stayed between Jan 10 and 17. The resort is beautiful, the closest we have stayed to the ocean. The Sun Club Ocean front room was worth the upgrade. The staff were attentive and genuinely friendly. The only downside is the 90 minute drive from the airport. We would highly recommend this to families and those who want a quiet vacation. We never felt crowded or part of a huge mob. Great job Sunscape.