Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Hotel does not guaranteed bedding, It is on request based on availability.
Customer Ratings & Reviews
TripAdvisor Traveler Rating270 reviews
Being a group of 33 , we have received an excellent service from all employees. They were always smiling and very professional. What really went beyond and above is the chance we had to have our suppers together in a private section of the restaurants . This was mainly due to the cooperation of Lucas. thanks to the amazing Team.
Enjoyed Our Stay
My wife and I spent 11 nights at the Sunscape Akumal in late January. The resort was closed for renos when we booked and they were offing great deals with Westjet to encourage guests to book for their reopening. We've been to the Mayan Riviera many times, staying in all levels of AI resorts, and I'd rate the SA very high for value for this reason. It's not a luxury resort (those will cost you 2-4x as much), it's a refurbished older resort, but an excellent value for the price if you can tolerate the relatively minor idiosyncracies and hiccups with an older place. AMresorts bought the property for the land, refurbished the resort to operate it for the next few years until they are ready to tear it down and build a better designed, and likely much more expensive place. So take advantage of the price and value while you can. We were SunClub in an Ocean View King room. Room was very nice, only glitches were a sliding glass bathroom barn door that wouldn't fully close, a long wait for the hot water to appear at the shower, and a rain shower that sprayed a lot of the bathroom, but these were minor issues and maintenance is quick to come and fix any problems. Fridge was restocked regularly. We tipped the maid and fridge guy 50 pesos each every couple days. In hindsight, I think we would have preferred a Sunclub room with a pool view (not tropical view) for convenience. The non-SunClub rooms around the pool would be excellent if we still had young kids. The Explorers Club looks great for little kids (and their relaxing parents). There are better beaches in the Mayan Riviera but the SA beach is a decent one, notably narrow because the old resort was built very close to the beach. Expect rocks and coral in many areas because the reef is quite close to shore in this area but water shoes help a lot. Snorkelling at the resort is ok but if you're really into marine life and snorkelling, you'll want to book a tour off-site. Like virtually all AI resorts, the morning towel game for reserving beach and pool chairs in in full swing at the SA. The only way to defeat the game that we've seen in our travels is for a resort to have twice as many chairs as potential guests, which isn't possible with limited areas like the SA. The buffet is standard AI steam table fare, the egg station is popular in the mornings. But we enjoyed breakfast at the Portofino for SunClub only. The huevos rancheros was excellent. The al la cartes are also all very good and not having to have scramble for reservations was nice. We enjoyed a light lunch at the SunClub lounge; the ceviches were lovely. Hotel and restaurant staff were all helpful, happy and accomodating, something we've come to expect at every Mexican AI and we were not disappointed. We're not big drinkers but all the bar staff were excellent. If you want something special, go to the lobby bar or SunClub lounge bar.The beach bars are for quick and dirty drinks in the sun. Get out of the resort and discover the amazing Yucatan. We've explore the Yucatan for many years but 2 places we visited on this trip stand out. The AMR Sian Ka'an trip through the wildlife reserve was a lot of fun to explore. We also managed to snag a couple spots on the infrequent Jungle Place spider monkey sanctuary tour. This is the only place where small groups can directly interact with a family and there's nothing like having 4 spider monkeys all hugging you with arms, legs and tails at the same time. Amazing experience. Enjoy the great value of the SA while you can, get out and explore the Mayan Riviera, and don't sweat the small stuff. You'll have a great vacation, like we did.
Mixed reviews from family members
We were here for 7days with two other couples (6 adults total) and overall this was a good hotel. Great location for spotting wildlife and sea creatures. We would recommend bringing masks and snorkels. The food was quite decent and had a varied selection, but some of the people we travelled with had a bad experience with a twist tie found in a buffet meal. We never had an issue with our meals however. The quality of the amenities was all over the place. Some of our party never received fridge refills and repeatedly asked for bottled water, while we had nearly a case in our room. The hotel staff at the bar and dining rooms were some of the best we’ve ever dealt with. Great job to Francisco, Gerardo, Eric, Julio for always being friendly and accommodating. Overall we were quite happy with our stay and could recommend this hotel to our family and friends.
I went with a friend who had never been to Riviera Maya and she probably won't go back. We had booked some months ago and I was hoping to get the room advertised on the website. When we got there we were shuttled off down the road at the low end hotel (at least that's what it felt like). I thought a tropical view would be nearer the beach, not next to the entrance by the road. So for everything, we had to call for a golf cart to come get us and bring us back. Of course we get to the room and our phone doesn't work. So this became a huge inconvenience. I felt I was completely deceived in the room situation. Then, apparently we could use only one pool which wasn't even near the ocean. The restaurants and food were decent. The staff was okay but many looked like they hated this management. Our golf cart driver Jesus was the best out of the whole vacation. We never got suggested about upgrading to the SunClub, whatever that was but clearly the hotel is very segregated and they don't tell you anything about that when you go to book. Super frustrating. While going on my own rogue excursions I did notice other hotels to put on my radar for the next time. Super disappointed as the value of this vacation was worth about half of what I paid.
Exceptional Value - A Wonderful Holiday
So many bad reviews - I think people have extremely unrealistic expectations. We just left Sunscape Akumal and had a wonderful time. The staff are friendly and helpful. The beach is the best in the area. Food is plentiful and tasty. Entertainment options are what you should expect for the money. We enjoyed our vacation and our experience at Sunscape Akumal. The facility is clean and comfortable. People with expectations of a brand new hotel are going to be disappointed. Hopefully, you are enjoying the beautiful beaches and getting to know the people in the area instead of deciding if your vanity is what you saw on the latest home improvement show. The many pool options offer lots of activity for children and adults. Our son is 11 and felt the pool facilities were for younger children - he would have been right at home age 5 or under. He did find the teen room very exciting. There are programs for kids of every age every day with lots of options for keeping kids entertained and out of the sun. I attended a guacamole making seminar and learned some fun tips and met some other guests. I also did yoga one morning and appreciated the stretch. Great value for the cost of the stay. The beach is awesome. The sand is amazingly fine and lovely for walking. We thought the Sunscape beach is the best on that stretch of coastline. My husband and son snorkeled every day despite the wind and saw lots of fish. Having the reef right off the beach is so convenient for people who love to snorkel. We did a little side trip to Akumal beach and walked to the Bahai and found that the Sunscape beach was easy to get into and as sheltered as any other with the best sand. With a lovely buffet and 4 a la carte restaurants, there are lots of food options. Lots of local faire so you'll get a taste of Mexico. Our 11 year old always found something on the buffet or menu and other kids seemed to find something to eat when they weren't falling asleep at the table (a fun, busy day will do that to you!). This is not 5 Star dining but you're not paying the price for that, either. Unlike other all-inclusives, there are no limits on visits to the a la carte restaurants and there are no reservations required - we loved that. I fully enjoyed every meal and felt I received great value for my money. We had a problem with our safe and a maintenance problem in our room. These are not things that affected my rating of the resort - stuff happens!! The staff responded and the problems were solved. Expecting that your stay will be problem free is unrealistic regardless of where you stay. We did not upgrade to Sun Club and didn't feel like we were missing a lot. We took a shuttle from the airport. The drive was long but we expected it. We wanted to be near the reef so we wouldn't have to take excursions to snorkel. The longer drive saved us time in the long run not having to leave the resort to snorkel. We took two excursions from the hotel but the one booked by our shuttle operator with Rio Secreto was better than the tour organized by the tour operator in the hotel. Recommend going to Tulum ruins with a knowledgeable guide and seeing a cenote/cave. We also took a cab to Akumal beach - not worth the drive. We were trying to find Yal Ku lagoon to do some snorkeling and didn't realize that it wasn't right at the end of Akumal beach like the tour book said. It's a bit further north of the beach down a different road. That little trip would be worth a cab ride from Sunscape (don't tell them you want to go to the beach but to Yal Ku). Overall, a great stay and would highly recommend Sunscape for a family vacation or a large group trying to satisfy people of all ages. The beach is lovely and a great place to escape winter and soak up some sun. Enjoy!