LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4520 reviews
Our stay was very good. The hotel wasn’t super busy due to the pandemic some restaurants were still closed room service was not working but overall was a very good stay. The staff super friendly super gentle. We loved the way the staff made us feel. We loved the Food . No blankets on the rooms no shampoo and conditioner never understood why.
More than I expected, because Punta is just reopening back up. It’s a little empty, but that was a good thing, as I don’t like crowds. Checkin about 5 minute wait, which wasn’t too bad. Get a map and ask them to point out some directions for you, so you can find your way around. It’s a huge resort. Pools are amazing, and there is easy access to the beach. Plenty of chairs under palm trees were available. I took out a Kayak my first day there. I did only the buffet, as the food and presentation was good. Tremendous amount of choices. Dinner buffet was exceptional ! Restaurant staff was hard working and I always left tips at each meal. I booked a beach day trip to Saona Island with ScubaCaribe, who runs tours at the Hotel. It was a long exciting nice tour. Felt safe, as I left the hotel, with other guests staying same hotel. I recommend ScubaCaribe. My stay at the resort was amazing, as the hotel worked hard during these trying times. It’s difficult for any business to provide the same level of service as before, with all that’s going on. The hotel did its best to exceed my expectations. Highly recommend.
Amazing vacation in uncertain times
My Overall experience at this resort is exceeded my expectation. Just keep in mind due to the pandemic it may not be exactly what you are used to if you’ve done lots of all inclusive vacations previously but nonetheless it was still a wonderful vacation with lots of great new memories made in a beautiful part of the world! I hope my summary may help answer some questions that you may have about this resort. 1. Crowded on weekend but reduced about 65% by Monday. (Majority of guest are American and locals) 2. No reservation is needed for specialties restaurants. Most restaurants open on weekend but only 1-2 open during the week, buffet is available everyday. 3. No room service, no pool party, water park close on some day (check w/front desk before going). 4. Nightly entertainment at the main stage is still going on with dance shows, Michael Jackson Tribute show, Bingo, Magicians and Illusionist. Most shows start at 9:30 pm but they play music before and after the shows. 5. Mask is required at all restaurants, especially at the buffet. They do temperature check before entering the restaurants. 6. Agencies for excursion/tour are available daily by the entertainment stage (hint, do negotiate the price) 7. Location of the main hotel building is a very short walk to the pool, beach and restaurants. I would rather spend extra on the excursions instead of upgrading to a villa. Unless budget is not a big deal for you then go for it. 8. Yes, there’s some seaweed at the beach but honestly you will find yourself hanging out at the pool more than the beach. They do appear to clean up the seaweed but not daily. 9. Cafe corner in the lobby is my go to place, twice a day for some hot cappuccino and pastries. There is also a nice bar directly across from the cafe. 10. We used DAT (Dominican airport transfer) through trip advisor. Under $40 for entire family of 4, round trip in a private, clean shuttle van and very professional driver. 11. Must try Mama Juana!! It is the Dominican spice rum/wine/honey drink. We love it and brought 2 bottles back home with us. 😋 12. Restaurants - Krystal ❤️❤️❤️ (main building) - Taino steakhouse ❤️❤️❤️ (pool area) Taino (lunch buffet daily). - Geisha ❤️❤️ (main building). - Montecristo buffet breakfast ❤️ - Montecristo dinner buffet ❤️❤️ (main building) - Cafe ❤️❤️❤️ (Lobby). - Kullinarium not able to try (main building). - La bambola not able to try (main building) 13. Beside taking airborne twice a day, wear lots of sunscreen. Make sure you bring enough sunscreen from home as it’s pretty expensive to get more at the resort if you run out. Also bring a deck of card, sour candy, beach/pool toys, these will spice up the fun for your family. 14. Bring a ball point pen or two with you to fill out customs forms, neither the airline or customs are providing them due to Covid so you have to try and borrow one from another guest/passenger if you don’t have your own. 15. Final Tip, don’t be afraid to tip! We got a $100 in $1’s before we left the states. Tipping bartenders, servers and house keeping is a small thing to do but will enhance your stay and gives back to those that are working really hard to make your vacation amazing. The restaurant servers took ownership of us and escorted us to the same table every day and quickly memorized our favorite drinks and always greeted us with a smile and small talk.
The Wi-Fi connection is absurd. There are reviews starting from 7 years ago that state the same thing so it seems the management has never really cared about this basic and in some cases essential amenity. Everything else was great! Unfortunately, I had to work from the hotel so this completely ruined the experience for me as I had to change hotels.
Great first 5 days bad last 3 days!
I booked at Riu Republica (All Adults) but when I arrived I got the news that all the Riu Resort's were closed and that the only one that was opened was Riu Palace Bavaro ( I wasn’t notified by Riu of such news). I arrived and it was a great 5 days, hand sanitizers everywhere, mask required around food, temperature check before breakfast daily, social distance was great too, you needed to use gloves to get your food at the buffet! All that is great ways to avoid COVID 19 Virus. Now on the last 3 days of my vacations... that’s when things turned bad. No more gloves required at the buffet for the guest nor the employees, some of the waiters weren’t using the mask properly (nose out and some nose and mouth out), when someone got up from their table at the end of their dinner they won’t replace the table cover that and in the first 5 night they would. When I asked, the answer was “company policy”... which is an pretty much a no answer. I think that for a company to take care of their guess, they can’t be cutting corners to safe a few dollars when we are going through a pandemic. I recommend everyone doing their research and thinking twice at staying in RIU Palace Bavaro. Your safe comes first. Love & Luck Luis ❤️