General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating5448 reviews
Next Level Customer Service
This was my second trip to Puerto Vallarta and stay at the Now Amber resort, and just like the firs one, it did not disappoint. Immediately upon arrival we were being taken care beyond my expectations. Because we were traveling for my aunt's 60th birthday, we wanted to upgrade their room to be in the Preferred building with ours. The concierges were incredibly helpful with this. They upgraded my room to a master suite at an incredible discount while also throwing in the upgrade for my aunt's room AND access to the Secrets side for all of us at no charge!!! I'd like to specifically thank Giovanni, Karina, Paulina and Antonio. Every morning I was texted by one of them introducing themselves and making sure I knew that if I needed anything at all, just to message them. The master suite was amazing! A bedroom, huge bathroom with a walk in closet, double sink, walk-in shower and separate jacuzzi tub. The room also had an L-shaped balcony with lounge chairs, a table and jacuzzi! The rest of the property and amenities were equally well-above par! I'd like to specifically call out the Oceana restaurant our favorite server, Carlos! We enjoyed it so much we at there multiple times. We sat on the top floor with a great view of the ocean. Between our dinners, we went on a deep sea fishing trip and returned with our catch. Carlos arranged for the Oceana's chef to prepare and cook our caught fish for us. It was an incredible experience from start to finish. Make sure to order the "Sexy Coffee" dessert, it's not on the menu, but a Carlos specialty. To be fair and honest, one drawback is the lack of late night entertainment with the casino lounge currently under construction. However, we were told that's specifically being worked on in there. Also, it wasn't a big deal as a tax or uber to the boardwalk area is only a couple dollars and a 5 minute ride.
March 2020 holiday
Excellent resort, beautiful, very clean, immaculate grounds and right on the beach. All the staff were very friendly but not overly pushy and nothing was too much trouble. Big shout out to all but especially to Cesar Rivas (Market Cafe) and Daniel Verde (pool waiter) for looking after us so well. Will definitely be visiting again x
Here were are at this hotel before it closes down, staff do not care about drinks being offered in plastic cups in the main bar area lights out 1130pm while we where still enjoying our drinks. They not bothered. Bar should be open until 12pm.
This has been the greatest trip! Everyone is very nice and so accommodating. Even during the coronavirus, the staff has taken such good precautions to keep everyone safe and healthy. The staff really does make it feel like home here. Elizabeth north and Jairo are amazing
Truely amazing stay, we came in March and the staff, especially Elizabeth, Noah, Jairo, Hector and Pedro were accommodating and made sure during this hard time every thing was absolutely PERFECT!!!!!!