General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
According to the hotel policies NO GROUPS or individual reservations of SPRING or SUMMER breakers students are allowed.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6355 reviews
DO NOT STAY HERE!
This is a horrible resort. I will just list a few: ants and roaches in our bed and on the walls, bedding at least 25 years old, no ice in the ice machines, food selection terrible, everyday had to call for more towels (never had enough towels for our entire family), towels stunk and were hard as a rock, the swim up bar and pool smells like sewage (did not spend more than 5 minutes in the pool) we went out to eat just about every meal. When we did eat there only felt safe with potatoes, rice, salad or rolls. We were so disappointed! Even after talking to the manager Carlos, it did not get any better.
Not much of a change since our last visit. Still think this is a good resort for the price. Rooms are in need of updating and could definitely use new mattresses. I think the food was a little better this trip. We ordered off of the menu every day for lunch and it was pretty good. Breakfast was always good with made to order eggs and omelettes. Dinner buffet was pretty repetitive. The main reasons we returned was for the ocean view rooms and snorkeling in front of the resort. You can’t beat sitting on the balcony with a cup of coffee in the morning and watching the cruise ships come in. Would also say the beach service was outstanding! We will return again for the right price.
Everything about our stay was perfect. The staff was beyond excellent! The rooms and property were very clean. Rooms could use some updating but still very well kept! Food was awesome everyday all day! Snorkeling right off the front of the resort was great. Just a great place to take your family. We will definitely go back again!!!
Worst Room Ever
A/C did not cool the room below 80 degrees, none of the restaurants have working A/C (87degrees), bathroom shower barely trickled and faucets spin forever, front desk was rude and offered no help, refused to let us use a fan in the room, said they were full but few people were there, swim up bar smelled like vomit. Miserable accommodations and bedding very old and raggedy. Outdoor restaurant had grackles (black birds) eating and pooping on the buffet line and tables. Just gross all around.
We had 3 couples on this trip that required three rooms.on the 9th floor called the "Sky Oceanview. We had rooms on this same floor in 2015, 2016 and 2017. All three rooms had the same view with balconies and amenities. We all met for for breakfast and diner in the dining room. Everyone was on their own for the buffet lunch and relaxing near the pools and beach. This is a great resort for us, my wife's two sisters and their husbands. My wife and I are retired and we love coming here as often as we can. Because this is an all inclusive resort, it allows everyone the freedom to enjoy the many activities that are offered or just lounge about! The only thing that would be an improvement would be the air-conditioning for us older folk for sleeping at night. When outside we have a nice sea breeze in the shade to keep us comfortable . But, we keep coming back!