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Home > Cancun > Reflect Krystal Grand Cancun Unlimited - Luxury®

Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Reflect Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. Reflect Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Luxury® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.


Resort Details

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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

Based on 4388 reviews
Luxury and good service

Nice hotel. Went there with my parents and my friend (i'm 21). We were in the altitude tower with a suite ocean view. Nice room and service 24/7 in the room included (food-alcohol). The temperature was perfect. Windy but thanks becaude it would have been too hot without it. Since i'm 21 i would have loved more entertainement and activities but thanks to Ismael and Ivan we played in the pool and played voleyball and more it was nice they are very cool. There is no show during the night. Service is good they come to see you at the beach to give you food or alcohol. It's good for couple and families to go relax but not really for young adults to go party. But you are close to the main street if you want to party there are clubs and bars but a little expensive for me. Overall it' a nice 4-1/2*.

Apr 21, 2019
Horrible Vacation

The worst vacation so far! Horrible room ( even tho that I paid for ocean view ) broken sofa nobody cared to take care of that. Cold water for all stay after reporting several times nobody carried. But the worst was service at the restaurants rude and disrespectful and yelling at me cockroaches running by the pool and by the buffet area. We’ll I guess this is what you get when you book last minute vacation

Apr 19, 2019
Staff is amazing!

Went for 7 days with my boyfriend. Got the Reflect Krystal for a decent price. It was our first time in Cancun. It was beautiful, but busy area. If you want a good night life vibe off of a resort this might be your place. It is located at the end of a very busy area. The rooms are a bit dated, but clean. The water in our shower would only drain, when the our shower was almost done, and the drain was constantly gargling. Not a huge deal but still kind of annoying. The food is okay and like other reviews not a whole lot of options for lunch and dinner. That being said, the staff that we encountered were amazing! Always smiling and friendly! Want to give shout outs to a bunch in particular... Juan and German our buffet servers were always smiling and great! Ishmael, Ivan, and another young guy who we forget his name (sorry), were always smiling, funny and awesome to see everyday, they were amazing with you even if you didn’t want to participate with them that day. And last but not least, our boy Alejo!!! Our pool server, who was there for all of our beverage needs! He was always happy, smiling and funny! He took care of us and never had to ask for a drink, he was always there making sure we were taken care of! He literally made our trip! Thank you Alejo!!!! All and all the resort needs some work, and not sure if we would return. If we did it was because of all the staff I mentioned.

Apr 19, 2019

Very impressed with Ivan on the entertainment staff! He was very motivated and encouraging to get everyone involved and playing beach volleyball! He had a great personality and enjoyed what he did! I also have to say that J Luis with UVC was extremely helpful and wonderful to talk to regarding out stay!

Apr 19, 2019
Broken promise

The room was smaller than expected. We opted for the extra cost for a ‘Deluxe Oceanfront Suite’. It was a basic room on the 9th floor. The beverages were everything you could ever hope for or want. The ambiance, cleanliness, maid service, and general wait staff were absolutely wonderful. The food was for the most part good. Just a few problems. Monday the Asian restaurant was not open So had to wait 2 hours for dinner, which was a la carte Italian. My lasagna was a portion size big enough for my 1-year-old grandchild. The seared tuna at Ayami tasted like a salt lick, DO NOT order Sushi was something of a different kind, maybe we just did not know what we were ordering. Never had cream cheese on the outside of my sushi roll. The last dinner we had before we left, there was a nut in my Pesto Alfredo, a stainless steel nut. We notified the waiter, the waiter notified the chef, the manager, etc. We were checking out the next day and spoke with Francesco. He promised to send an email to provide one free night if and when we came back to the hotel for the inconvenience of the restaurant situations and the nut that i fortunately did not put in my mouth.. We have not received that email and we returned home on March 2, 2019. We thought he was genuinely concerned about the situation, but actions speak louder than words. Obviously we will not be returning.

Apr 18, 2019