Home > Cancun / Riviera Maya > Now Sapphire Riviera Cancun Unlimited - Luxury®

Now Sapphire Riviera Cancun offers Unlimited-Luxury® amidst impressive Mayan architecture, lush landscaping and resplendent ocean views. With a collection of pools, featuring luxurious Bali beds and oceanfront palapas, guests experience the ultimate in relaxation, elegance and tranquillity. Enjoy spacious suites, a vast array of daytime activities and night time entertainment that will amuse guests of all ages, as well as numerous gourmet dining options and happening bars and lounges.

Location: 2 miles from Puerto Morelos Town. Approx. 15 minutes from Cancun International Airport.


Puerto Morelos
Cancun International Airport (CUN) : 14 miles


Resort Details

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

Based on 9324 reviews
Great all the way around!

NOW Sapphire was fantastic! My husband and I always try a new place each time we go. This place did not disappoint and is in our top 2 favorites among Cancun hotels. The service was on amazing and the workers were all so personable. A few of our favorites were Luis, Mardo and Julio at breakfast and lunch buffet; Refugio at the pool bar; and Cesar at the Sandbar. Thank you for making our vacation extra special! The ONLY thing I can complain about was the Sushi but all the other food items were fantastic. Our favorite restaurant was the French restaurant so be sure to hit that one for steak! If you wait past 7:00-7:30 to eat, expect about an hour wait. Again, we knew this going into it and we didn't care. They have a lobby bar to drink at and plenty of areas to walk around. You're on vacation so why rush? Room (1000 unit) had everything we needed. We stayed in the basic room so we knew we weren't expecting anything special. It was not on the ocean nor could we see it but knew that going into it. Our porch faced a ton of trees but still very peaceful. The grounds were clean. The Entertainment crew is awesome and hilarious! We only made it to two nightly shows which start at 8:30 PM but they did not disappoint. They were fun and just the perfect length--an hour long. Don't miss the 'crazy game at 3:00' at the pool bar. Luigi, the head entertainment crew guy, don't lose him NOW Sapphire--he's fantastic! Thanks for a great vacation! All the best to all the hard workers at NOW!

Mar 18, 2019
A Wonderful Experience! (Especially if you are gluten free)

I loved this resort! The staff was amazing and super friendly! They were also extremely accommodating! My mom and I both suffer from a gluten allergy and I was concerned about what I'd be able to eat while on the trip. If you also suffer from a gluten allergy, this is the place for you! Antonio was beyond AMAZING! We would arrive at the breakfast buffet (which was delicious) each morning and without even asking, Antonio was at our table with gluten free sausage, toast, muffins, pancakes, and waffles. He would surprise us each day with a new variety of gluten free foods. It was so nice to not have to miss out on the delicious baked goods. Thank you to all of the amazing and friendly staff at the Now Sapphire!

Mar 18, 2019
Good Times

Recently visited for a week. The reviews I read prior to my visit were spot on. Our room was very clean, comfortable and up to date. The grounds are beautiful and well managed. The food was plentiful and delicious. And, the staff is genuinely determined to make your stay wonderful. Our family is active and athletic and regularly took part in the entertainment team’s festivities. Waterpolo, beach volleyball, pool basketball, crazy games... so many laughs and good times. Isaac, Daniel, Katherine, Karaly, Julio, Jonathan, Omar, Ivan, we miss you all and are truly thankful for your daily enthusiasm. We also really enjoyed the bicycle tour to Puerto Morelos. Our 10 year old especially liked this trip so we went 3 different mornings. The bikes are in good condition, the ride length is pleasant, and we enjoyed the souvenir shops along with the local supermarket. We always felt very safe everywhere we went on and off the resort. The fitness center is very nice. Good mix of nautilus, free weights and cardio machines. Our family is not much into alcohol, but we did try lots of NA variations. And, the frozen lattes at Coco Cafe are awesome. Alan was our poolside waiter most of the week and was always sure to keep us hydrated and clear our dirty dishes. BTW, we were not preferred club and didn’t feel one bit lacking because of it. This trip was a great value for our family. Thanks NOW SAPPHIRE!

Mar 17, 2019
4th visit - amazing staff! but... the resort has changed over the past few years.

this was our 4th visit to the Now Sapphire. Let me start by saying that Cesar, Antonio and Ingrid from the beach bar are great! We spent our week on the beach. They are battling seaweed and the men work tirelessly day in and day out to clean it up. When we first got their we asked to upgrade to beach front. The employee in the preferred lounge told us no rooms were available until Friday - we left Saturday. When I went back to check in I asked again, and he said oh yes, we have a room available. We did upgrade for a portion of our trip. With being to this resort 4 times over the years, we have started to notice that it isn't as clean as it used to be. The time wait for the restaurants was frustrating. 2 nights we ended up at the buffet due to the long wait. The last night we ate our favorite, the Blue Water Grill. They were out of the Manhattan steak. (the reason we went there to eat) so we settled for something else. Worst cut of steak ever. we couldn't even cut it with a knife. staff was extremely busy and never came back to ask how things were - so we got up and left. I do appreciate the staff at the restaurants that ask if about food allergies. Not all did - that should be mandatory. I do have a food allergy and I appreciated the ones that asked. I just didn't have that same "I can't wait to come back" when we left yesterday. When we stayed there the 3rd time they brought us a bottle of champagne to our room for a thank you. they didn't do that this time. I will be looking for a vacation elsewhere next year. Maybe in a few years we will try it again.

Mar 17, 2019
Amazing place/people

We just spent 7 days at now sapphire. This place was amazing. The staff is so kind and eager to assist. Want to give special thanks to the guys at the reef bar (preferred pool). Alberto was extremely helpful with our daily reservations. He also helped us celebrate a friends birthday by decorating our Bali bed with balloons, banner, and cake. Jose was the waiter there. He was extremely friendly and fun. He made sure our drinks were always full. Misael the bartender also awesome made some really good drink recommendations. We spent the majority of our day at the reef bar/pool because these three did the best job ever. The moments lounge was our next favorite place. Lucy our waitress was terrific! She asked our names and never forgot them or what we drank. She had drinks ready for us as soon as we sat down. We loved her and her spunk. Hold on to her and her manager Rosa as these ladies go above and beyond every day all day. One last shout out to Gloria she did our nightly turn down what a sweet women. Because of these six people our stay was wonderful and will return to see them. Overall resort was great. Clean restrooms, variety of good food. Spa services were great. Room was fantastic. Now for the negative... Alcohol, definitely need to carry more american beer choices (only offered bud light and it was skunky) We did find alternative drinks but my husband is a mic ultra drinker. Lastly I understand it is a family resort and by no means am I saying people shouldn’t bring their kids but children do not belong sitting at a bar under no circumstance is this acceptable. Also children under 16 should be supervised at all times! And not at the bar. I would recommend setting up a children’s bar for them to get their non alcohol drinks made so they are not sitting at a bar with adult language and behavior. That being said we will be returning as this place left us wanting to stay longer as well as bring the above staff members home. We were sad to say goodbye to them.

Mar 17, 2019