Perfectly situated on a pristine, golden-sand beach with spectacular views of Banderas Bay, Reflect Krystal Grand Nuevo Vallarta is beachfront hideaway where unforgettable memories are made. An Unlimited-Luxury® getaway includes reservation-free dining at five dining options, top-shelf spirits poured without limit at five bars and lounges including the Sky Lounge offering stunning views of Banderas Bay and the Sierra Madre Mountains to watch the sun set while sipping a delicious cocktail. Cool off in any of three pools including one adults-only pool; plus, kids can enjoy a wading pool with water slide at the Explorer’s Club.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 2880 reviews
My Honest Opinion
Hola! I took my time to reflect (no pun intended) on my vacation at the Reflect Krystal Grand Nuevo Vallarta resort before hastily writing something done. 1st off, I loved it there! This small resort has everything one would need to have if one is looking for a relaxing vacation. No hustle and bustle of activity around the resort, not that it can't be found taking a taxi for 15 or 20 mins away, but we were there for relaxation and that's exactly what we received. Facilities are beautiful particularly in the refurbished main building and also on the resort grounds. 3 pools, kids (large), adult (small) and the swim up bar pool (big). Now I have to admit I never entered any pool only because I was there for the beach and really only the beach. Great sand, and the ocean water was fantastic. Wavy just how I like it but not out of control. For me perfect! Food and restaurants. Well, breakfast buffet can be a chaotic environment as I think the structure of organization needs a review and it would be my only negative on this part of our experience here. As for the main restaurants I thought they were very good! Service at the grill from Roberto and his staff was top notch and always looking to make sure you were happy. The Italian restaurant, capitan Pablo and his staff Elias, Francis and Lili were amazing! Both of these restaurants staff made our stay there memorable! Staff and service in general was very good and some were better than others. Pool bar had Matais and all staff there were always making me a drink whenever seeing me coming and made me feel welcomed from day one. Never waited long either! Service on the beach was so so, however best service was from Cynthia! Coffee shop was awesome! And the 2 beautiful women who were working there on our stay were fantastic. Made every morning a great start to our day! Bar in front lobby had Jorge working and let me tell you, he should be a manager on service quality! Always happy to serve you and you could tell he took pride in his job. Special, thank you to Isreal in concierge. If my review means anything to the resort, this man should be in charge of all staff running front area, period! All in all a great vacation! Recommend staying in the refurbished main building as other buildings are not yet refurbished. We originally had room in older building and had to upgrade. If we go back it would only be if staying in main building! Room was perfect! All in all I would recommend this resort and don't think one would be disappointed if looking for a relaxing vacation! Thank you Reflect!
Vacation from June 01 - June 08, 2019
We enjoyed our time here very much but there was also some downside. When we checked in, we were booked in a " Deluxe Resort View" room. The resort view was that of the adjacent resort on the Riu side and fantastic view of their air conditioning units. The room was the size of a prison cell and the bathroom was one toilet and stand up shower. We asked for a different room the very next day as we were advised that the resort was at capacity. We were lucky and was able to move to the 5th floor in the NEW building. Room was fantastic and perfectly situated. So if you book here please be specific and verbalize that you want to be in the new side of the resort. I reduced one star due to fact that the breakfast buffet was chaotic every morning. We finally gave up and I just got yogurt and coffee from a really great coffee shop called Coco's. Try it , you will not be disappointed and the ladies in there are super friendly. We looked forward to seeing them every morning. Food was pretty good on the whole but we did not enjoy the Buffet dinner much as alot of the food was overcooked. But the others were great! Our favorite one was the Italian Restaurant as the food was just as excellent as the service. We were served by Capitan Pablo and Francesca. They made our meal even more enjoyable as they were very attentive and wanted to make us happy and they did! All in all , we would return here as the majority of the resort was relaxing and very clean. Also, just want to send a THANK YOU to Israel. He was one of the concierges at the front desk and he helped us with a misplaced cell phone issue. Not only did he go above and beyond his job, he truly is an amazing and caring person. We felt he was the ONLY one cared enough to help us.
Excellent Family Friendly Resort!!
We stayed here for a week in June of 2019 as a family reunion (15 people total), and without a question, we were all beyond pleased with the hotel, the beach, the staff (literally every server was genuinely helpful and friendly), and the food was excellent. The rooms and the entire facility were beyond clean and the hotel workers were all very eager to help. We're glad we chose this hotel for our reunion. On the beach, they are plenty of activities, from jet skis to riding on horseback to parasailing. We were also able to explore downtown Puerto Vallarta and go snorkeling all thanks to our guide Jose from Apple vacations. All of the food options were excellent (never once did any of the 15 people in our group have any complaints), but we do have to mention The Restaurant Risotto by name because Capitan Pablo and Francisca went above and beyond during our first dinner at the hotel to serve us all with both warmth and hospitality. If you only read the last sentence, just know that we all highly recommend this hotel and its all inclusive amenities!!
Highs and lows
I would like to start by saying this is a beautiful hotel with wonderful views of the ocean. My trip was booked on a different website which rooms didn’t match the actual room pictures, which cause about an hour long back and forth in the end I received the room I thought I purchased in the 1st place. The Grille restaurant was our 1st stop and didn’t disappoint. We then went on a time share presentation with Jose and on the way back him and the cab driver who was a woman, and during there conversation she referred to me as a “Mayate” which just so happens to be the N word in Spanish. I asked him what it meant and he gave me some lame excuse. Then we went to the Rhythm of the Night which was an amazing experience dinner on the beach followed by an amazing performance. When we returned to the hotel later that night we wanted some drinks so we went to the rooftop bar where the bartender Caesar also referred to me as a Mayate my wife wanted to leave so there was no altercation so we left. The next day we decided to go to the pool and relax where one of the guests referred to my wife as a Puto Americano at this point I had enough of being this situation.
I just want to express the great time spent at the resort the family ambiance and treatment of staff . Starting with the food great taste always perfect and tasty. The drinks always to perfection. Special mentions to Carlos from the sky bar the drinks were right on spot. The Risotto great and professional service lead by Pablo and his staff. If it’s great service and food what you are looking for with great location and security. This is the place , thanks for making me feel at Home . I will comeback and recommend it.