Location
TulumProperty information
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Resort details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer ratings & reviews
TripAdvisor traveler rating
16471 reviews
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Oct 03, 2024Worst Resort I’ve ever stayed at
Please please do not book this resort! I booked based on the reviews and have learned that some companies pay for reviews. Upon arrival multiple travelers including my group complained about the advertisement of the rooms. They put us in a downgrade room other than the upgraded room we paid for. When we got to our room they changed it. The rooms have a molded smell. Me being a frequent traveler this resort had the worst restaurants a minimal to no entertainment. They said they have foam pool parties but I wld not call it that. We needed activities thru amatar at the resort and with those activities we paid for one thing and gotten another(dolphin tour) we tried to contact the lady whom name is Delia and she pretty much took our money that we have to go thru our bank to retrieve. We also did the floating breakfast tour at the yellow nest it took the 3rimes to get my order right they kept adding pork to my tray. The taxis are 50/60 each way 15minute drive they rip you off charging extra to pay using USD when our dollar is more than pesos. We also met other ppl at the downtown tulum parties and asked about other resorts and was told they to were horrible. Please save your money if you want to visit Mexico go to cobos . I would give this resort and TULUM as a whole 1 star I almost cried this vacation was horrible and money waited . GO HERE AT YOUR OWN RISK!!!⛔️
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Oct 02, 2024Great experience
This hotel was excellent to be at from arriving the luggage porters were excellent do an amazing job at all times even on special requests. The hotel looked incredible definitely 5star the pools, the food and the drinks were fantastic. The location near the beach was great looks so beautiful definitely worth coming back to seeing that again. The kids club were really fun and were very friendly my daughter loved it so there’s a special thanks to Julieta, Adriana, Maya & luis you guys were awesome. Moving on to the main entertainment team well what can I say they were incredible so fun, energetic, welcoming, funny guys to be around these individuals in this team which are ; Eric, Edgar, Marco & labranda were absolutely amazing these guys made my family’s holiday really special people who deserve huge credit for what they really do the time and effort were second to none fantastic people I made some friends out of this experience with these guys hopefully they will be there when we decide to come back next year. This hotel was great I would definitely recommend this place to anyone or family’s who decide too go here. Thanks so much for this experience grand Tulúm. See you soon many thanks Chris, patsy & Amelia
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Sep 26, 2024
Pleasant two weeks
Had a lovely relaxing 2 week stay at grand tulum, staff in all departments were very friendly and helpful any small problems were swiftly resolved. FOOD- Buffet was adequate there was always something to eat but sometimes it could be a bit look warm , favourite a la carts were Gran Tortuga & mikado in coba , least favourite was thali indian, ok but not what we would call proper indian cuisine. Grounds & pools are well maintained, rooms are spacious and cleaned on a daily basis. There are several bars around the resort which at times can get quite busy but in general usually OK. There is a large theatre next to the lobby bar that has some pretty good shows on nightly basis, the Origin show was quite a spectacle really enjoyed it. Over all enjoyed and would recommend and return. Had nice chats at nights with karan,Dave and chic thanks for the pleasant company. Gordon &Debbie.
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Sep 22, 2024
September 2024 honest review
Just returned from Bahía Príncipe Grand Tulum, overall I have to say the whole resort is excellent, with a few personal niggles. All the staff from the check in desk to the bar staff, waiters and waitresses to the chambermaids and the people filling the room fridge. A special mention must be paid to the pool bar staff at the swim up bar, Librado and Daniel must be the two hardest working barmen on the whole resort, both very friendly always smiling and laughing. The quality and attention to detail of the cocktails served was always excellent no matter how busy they were. I also must mention the entertainment team (spelling possible not accurate 😂) Victor, Cristian, Mallory, Eric, Milton Marco & Edgar. These guys and girls are the heart of your holiday and always keep it fun, the hours they do to keep us entertained is ridiculous although very much appreciated. The day time entertainment round the pool was always excellent. Victor is a machine with pool aerobics and Pilates classes 😜 🤣 every thing from the poolside games, in the pool games and foam parties were always brilliant and suitable for all ages and abilities. A couple of small niggles, Lack of air conditioning in the public areas, main reception, bars, restaurants etc, I know we are there for the weather but more AC would have been good. The main buffet has a huge selection and variety of dishes, I would have liked it a bit hotter, I know this is difficult with a buffet. And possibly more fries and potato options. Shop prices in the resort are extortionate including the hacienda, except the oxxo shop in the hacienda which was very good. Overall a brilliant holiday and would thoroughly recommend. PS, Cancun airport has to be the worst airport in the world and will have to be aware that it might even put people off from going to Mexico, Karen, Dave & Charlie
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Sep 21, 2024
Beautiful Hotel - We Will Be Back!
We had an amazing stay! We loved the food and drinks, especially the cocktails! Quiet pool was just what we needed. Special mention to Lidia and Francisco who were so lovely to us everyday in the main restaurant. Hotel was huge and beautiful!