Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.


Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property information

Year built: 2005
Floors: 3
Total rooms and suites: 264


Resort details


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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
Advisory Grand Palladium White Sand Resort & Spa in Riviera Maya announces temporary closure of rooms due to refurbishment works in 2024.

General policies & fine print

Check in: 3:00 PM
Check out: 11:00 AM
Minimum check-in age: 18
General policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

4.5 6973 reviews
  • 5.0 star tripadvisor rating

    We ate at La Paisana, the Argentinian restaurant, this evening and the food was wonderful and our service from Joel was perfect. We would definitely go again if there weren’t so many other places to try! My husband had the ribeye and vegetables. I had the penne pasta amatriciana and chicken. We also tried the empanadas and provolone and all were perfect.

    Jun 17, 2024
  • 5.0 star tripadvisor rating
    Great holiday

    Beautiful hotel, lots of facilities, great food, comfortable rooms, friendly and helpful staff. Great overall experience and service

    Jun 17, 2024
  • 4.0 star tripadvisor rating
    Great resort for family break

    A great set-up here in Riviera Maya. Designed for all group sizes and types. Numerous restaurants and cool pools and beach. Our particular favourite was a Brazilian themed restaurant where the staff were really good. In particular, Juan Y Darwin went out of his way to make our family meal a success. He deserves a special mention but all of the staff here were good. Overall, the employees on site seem happy to please and the premises are maintained in very good condition.

    Jun 15, 2024
  • 5.0 star tripadvisor rating
    Great hotel but room for improvement for disabled

    Arrived 13/6. Disappointed that we were not given the junior suit we booked as hotel decided that accessible room would be better for my husband. Spoke to Katherine the Tui rep who did her best to resolve but in the end decided to stay in the room we were given. Thank you Kathrine and your colleague for all your help you couldn’t have done more. This evening we had dinner at the Italian Lorenzo was our server. Amazing he explained the menu and how it worked he was friendly and very attentive thank you for a lovely evening. One final observation the complex is vast if you have mobility issue beware. While there are golf buggies to take you to and from reception to your room there is a lot of walking from reception to the various restaurants and the pool. We have hired an electric scooter as my husband could not manage the amount of walking. Also there has been a lot of rain this evening and reception did not have any umbrellas to borrow.

    Jun 14, 2024
  • 2.0 star tripadvisor rating
    Would not recommend

    Food is below average in speciality restaurants . Air conditioning wasn’t working in the rooms and guests were moved to neighbouring hotel , we were never offered anything . hotel didn’t want to give us the room we booked , rooms are not cleaned well , very humid with no extractor in bathroom making bedroom very damp .

    Jun 13, 2024