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3454 reviews
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Sep 10, 2024Great Hotel/Resort on the Pacific Coast
This is a wonderful hotel with a world class very large and beautiful meandering infinity pool with great ocean views. One thing you need to know is that this hotel is a 30 minute drive from the nearest town. So if you want to have short walks to shopping and numerous restaurants etc do not stay here. The hotel does have four major restaurants, a sports bar and two pool side grills so there are multiple dining options on sight. The facility and grounds of the hotel are stunning and meticulously maintained. It is an elegant Spanish themed design with beautiful stone and tile accents and lush tropical landscaping including fragrant flowers and a host of Costa Rica's over 900 bird species. There are all manner of tour options that will pick you up at the hotel but you need to make the reservations at least the day before. I recommended that you fly into the airport in Liberia with the option of either renting a car or taking a shuttle. The airport is an hour and half drive from the airport. Shuttle rides to and from the airport are $100 and up. After much research I rented a car. Driving in Costa Rica is similar to but also very different from the States. Signs are in Spanish and there are very very few traffic lights. Driving in Costa Rica requires intense focus at all times for multiple reasons. (Google driving in Costa Rica) Also don't even think about getting behind a wheel after having even one drink.
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Sep 02, 2024
It is just as magical as always! Thanks for the consistency in service!!!
Another great stay at the JW!! I want to thank all the staff as they all were impeccable from the front desk to the maids the restaurants! Although some things changed after Covid things like service quality in the maintenance and cleanliness and food remained the same or even more! The warmth of the staff made the bday of my son so memorable!!!! Thanks to the management team for keeping some of the faces that years after years always welcome us and congratulation for the new hires as they we nailed it as well regarding the service!!!!!! What a pleasure to come!!!!
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Aug 24, 2024Poolside beach view with a book stay
It’s a beautiful hotel with nice pool views and easy access to the beach. It’s more secluded and not walking distance to anywhere else outside of the hotel and beach. It’s a perfect place to stay and relax, and if you want to venture outside, it would be convenient to rent a car. They have a variety of food options. The food was decent, but the steakhouse was definitely a better option there.
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Jul 31, 2024
5 Stars for the Staff!
JW Marriot, Guanacaste is a very nice hotel, however I would not call it 5 stars, as for my standard. I found it to be over priced for what they had to offer and hotel outdated in design and function. Elevator broke on two occasions, luckily we were on the second floor. Staff was very friendly, happy and eager to please, pool side service was excellent wait and bar staff bar worked very diligently to make sure, that while under their care we experience the meaning of "Pura Vida". Front of the house workers, bag handler, Jose, remembered all of our names, his greetings were always warm and welcoming--- like family! Maid service was superior, we throw out something that was broken and housekeeper repaired it and placed it on the night table, room cleaning was immaculate. Owen Morales, over at Destination Services was very knowledgeable and friendly, I would recommend booking with him for amazing tour experiences. The Agent at Alamo rental, Luis was incredibly helpful and courteous. He went above and beyond to assist us with our rental. While the rental process took longer than we expected, it was worth the wait as we received excellent service. Don't know if doing the rental online would cut processing time, but if you're are not in a rush, I highly recommend this location.
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Jul 07, 2024
Great experience!
Like most I don’t write reviews often but the exceptional experience we had at this resort has compelled me to share our experience. Our original flight was cancelled and we ended up arriving a day late. Our room was upgraded [I have Bonvoy elite status] and they kept the original number of nights we had reserved. Great interactions with all staff. Everyone was friendly and wanted to ensure we enjoyed our experience. I highly recommend staying here!