Location
Cancun - BeachProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer ratings & reviews
TripAdvisor traveler rating
610 reviews
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Dec 09, 2024Hotel very nice - a la carte food is a let down
Hotel looks stunning - this is our first visit - but our first meal in the a la carte steakhouse was more like McDonalds if not worse - the service was hopeless - they forgot our starter then no sauces appeared with the mains Won’t be dining in this restaurant again
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Dec 08, 2024Excellent Stay (as normal)
Third time at the Caribe for us, aged couple who can party if need be, met fantastic group of people from UK and cam back home for a rest! Staff/hotel/weather all amazing.
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Dec 06, 2024
Great time at Caribe
We recently enjoyed a 10 night stay at the Riu Caribe. Having visited the Riu Tequila in PDC the previous two Novembers, we were interested to see how the Caribe compared and were pleasantly surprised. The transfer was about half the length to the Caribe which was good after an 11 hour flight! The Caribe has been recently renovated and has a much more modern yet still relaxed feel. Our rooms were kept to a very high standard by the cleaning staff and our minibars topped up regularly. We enjoyed all the food options available - the buffet, whilst smaller than the Tequila, still had plenty of choice for us. The food was hot and fresh, and replenished frequently. We visited all the ‘A la Carte’ options and enjoyed them all - the Asian and the Gourmet being our favourites. We preferred to eat lunch in the main restaurant but the snack bar was also available with hot dogs/burgers/tacos etc poolside. Drink options were what you would expect, some pre mixed cocktails and others made fresh. Branded alcohol was available if asked for. Wine options were also reasonable. The lobby bar was a lovely place to enjoy an aperitif or two of an evening. Travelling as 4 friends, we thoroughly enjoyed the parties in the party zone but they were very much optional and not forced upon guests who didn’t want to participate. As long as you weren’t positioned right next to the party area, you would not even know it was happening. We found them to be well organised and well ‘supervised’ by both security and lifeguards. A good queuing system for the bar meant quick and easy service too. The staff were really where this hotel shines. Every person we encountered was absolutely delightful. Special mentions to Ruben on the poolside cart, Guillermo in the main restaurant at lunchtime, and the bar staff at the lobby bar (the older gentleman in particular). The entertainment team also deserves a special mention - their enthusiasm is infectious! They are inclusive but not pushy to encourage participation in the games etc. The 3pm crazy game in the pool gave us many a laugh over the holiday, all in good fun! Tony the fitness coach was absolutely superb - we enjoyed his AquaFit class every day at noon. He really is an asset to the hotel - thank you Tony for making our holiday! Overall, we would definitely return and are already looking at booking up for next year.
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Dec 04, 2024
Vacation
I would like to give shout out to Vincente and Isreal to staff members who showed outstanding customer service
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Dec 03, 2024
Great hotel, wonderful stay
We had an absolutely fantastic experience from start to finish. The staff were incredibly attentive, friendly. It exceeded all my expectations and provided an unforgettable experience.