The 24-hour, all-inclusive Riu Palace Kukulkan is located a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.

Enjoy a day of relaxation at the Renova Spa, with a variety of decadent treatments to choose from. You can also enjoy a sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.

Hungry? You're invited to taste a huge variety of dishes, from local to international recipes. The on-site theme restaurants serve a variety of tasty cuisine, including Japanese, Italian and Mexican.

Staying fit during your vacation has never been easier thanks to a gym, kayaking, snorkeling and other activities. 

Location

Beach
Cancun International Airport : 12 miles

Property information

Year built: 2022
Total available rooms and suites: 428

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Minimum check-in age: 18
General policies:

Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet policy Pets Not Allowed
Early departure policy:
  • Early departure penalty: 1 night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early departure penalty: 2 nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1137 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding

    Service was great. Room and common areas were very clean. Pools were very nice. I would recommend and book again.

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grateful The Company has promoted some we met there!

    Appreciate The Company Promoting From Within This was our 4th visit to RIU. Just from the people we have met I noticed 4 people having a new job that is a promotion. One was in the kitchen, two were ladies that sweep and another the RIU Party/Fitness Guy is now the chief! We loved every minute of our vacations and plan to return in the spring.

    Dec 07, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Living In Paradise

    Everything was amazing, from A to Z to staff was exceptionally great, food was very tasty and the presentation was awesome, I would highly recommend this resort to all friends and family members, we had such a great experience that when we arrived back home on Saturday we booked again for next year already.

    Dec 07, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Time for a change

    Honestly, this is our 4th time staying at this hotel since it opened its doors. The first three times were great. This go round we were disappointed in the level of food and the comfort of the bed. Having to eat the same food everyday at the pool wasn’t very pleasant. The steak restaurant wasn’t good at ALL! the breakfast buffet again the same exact food we ate the very first time. Not impressed at all. Paid for an all inclusive and ending up spending more money because we literally ate out everyday. Even the lobby smelled different. We would walk in to a relaxing spa smell and that has even changed. Needless to say, I think it’s time for a change

    Dec 06, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience friendly staff

    I highly recommend this property. Great value. Service and cleanliness lead the way to a fun and relaxing stay

    Dec 06, 2024