Riu Palace Mexico - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

8576 reviews

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  Just one of the restaurants

  Wouldn’t recommend the Steakhouse restaurant, dreadful wine, tough steak and over cooked lobster Starter chicken Caesar salad…… with out chicken Surf and turf , fillet steak too tough and chewy prawns well over cooked. Pudding apple crumble but you could not spoon into it as it was overcooked and hard.

  May 13, 2025
• 

  Fantastic hotel

  I must say, this hotel is fantastic. The staff are friendly, hard working and nothing is too much. From morning until bedtime, the staff do not stop. They clean, offer drinks, smile and interact all day. No problem getting a spot by either pools or on the beach with a sunbed, whatever time of day you wander down. Amazing choice of restaurants and the food is freshly cooked. All major drinks served and waiter service available if lazing by the pool or on the beach. Remember to tip your waiters as they work very hard to give you that premium service . Day and evening entertainment is also fantastic. Rooms are cleaned every day and towels and bedding also changed daily too if you leave the flyer on the bed. The drinks fridge is also topped up every day too. The coffee shop by reception offers all coffees and pasties all day too. If you are looking to book tours, there is a little booth 5 minutes walk from the hotel, come out reception, turn right and they do great deals for US$ cash.

  May 13, 2025
• 

  Good experience

  The hotel was clean and well maintained. Everything worked and there were plenty of staff to look after us

  May 13, 2025
• 

  Beautiful! Great location

  I will definitely return! Beautiful awesome location, staff and service was great. The beds not comfortable at all !! But everything else mad me not think about it. The different food choices was very good.

  May 12, 2025
• 

  The BEST hotel!!

  This is the best hotel I have ever been too! I would recommend this hotel to anyone and everyone. Staff - always so polite and friendly. Always saying good morning, cannot offer you enough drinks, food etc and so welcoming and will do anything for you. All so friendly, smiley and happy all of the time. Entertainment is also amazing! Non/stop and the staff work so hard! Alex is so much fun he is in charge of the Riu fit. He’s so funny and makes each day worth while. Food - WOW is all I can say. This food is the BEST food I have ever had at an all inclusive. So fresh and a wide and I mean a wide variety of foods. Loads of seafoods, tuna salmon mussels prawns and lobster every single night. As well as meats like steaks, chicken, beef, pork every night too. Wide salad bar and also selection of veg, rice , chips , burgers, sausages , sushi. Honestly this had the works. Picture an all you can eat buffet but a sit down meal vibe and this is it. Unreal! As well as the other 6/7 all included within your stay restaurants you can eat at. Italian, steak house, Japanese, grill etc. download the Tui app and you’ll see what you get. Also a coffee shop which does Costa//starbucks type of coffees and cakes all included for free within your stay restaurants open 7-5ish I think. The food made this trip. It was unreal. Drinks- also amazing! All premium spirits and also beer. Can ask for any cocktail you want even if not on the menu they will also do them all frozen for you which is amazing in the heat. I recommend the passion cocktail on the menu. This was unreal! 10/11-12 serving too, which is very very good. Also topped up 24/7 by the bar staff. They all work so hard. Bedrooms- massive! Clean! And also very spacious with a nice balcony. Air-con too, which actually works. Also get sprites and a mini fridge all inclined within your stay. Topped up everyday ! With non alcoholic cans, Pepsi, tango, sprite, water etc & tea and coffee/kettle also provided. As well as an iron. Also a jet bath is also included with bubbles etc and a shower and toilet which are separate. Activities - LOADS! To do. We did the Akulm turtles and cenote tour. Amazing!!! Book with your rep as there are so many you can do. Weather - absolutely a dream!!! 31/33 all day! Rained the last day but we were so grateful as it was soooooo hot. Resort is overall amazing. We also saw monkeys within the hotel. They are in between this hotel and the hotel next door which you can also use(along either the other 5ish hotels included within this hotel which you can use - speak to your holiday provider) Riu Yucatan. Go in the morning and you’ll be able to see some monkeys. There are also other wildlife on the resort! They are all so cute and friendly. Loads of birds as well! Playa del carmen- Safe and friendly to walk around. Such a good town for drinks, bars , food & souvenirs. And also had a shopping centre. Located around 25/30 mins walk away from Hotel. Ask at the hotel for more info! Worth the walk you see some lovely houses on the way. The resort around the hotel is amazing! I recommend going out and having a look around. It’s like millionaires paradise! The houses and apartments are a dream!!!! Safe too, as the resort is also guarded 24/7 and is located in a safe place where the guards check each individual coming into the complex! You have to show your bands to them to all you in and out. Made us feel safe. On the way there are also two sets of ruins I recommend you go to. We saw some iguanas there, and some lizards! As well as The ruins themselves. So interesting and beautiful. Beach - one word INCREDIBLE! Soft white sand, cleaned everyday!!! Sea is like a bath! And also very very blue! They also bring drinks around 24/7 to the beach! So you don’t have to worry about going back up to the hotel all the time.

  May 12, 2025