Set on an idyllic, pristine stretch of white sand in Playa del Carmen, Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A AAA Four-Diamond resort, this all-inclusive, adults-only haven offers peace, quiet and privacy. The resort’s elegantly appointed 201 rooms and suites feature sophisticated décor and luxurious ambiance with 24-hour room service. Relax around one of six pools or in one of our beachside Balinese beds where refreshments are just a moment away. Retreat to our full-service spa and indulge in revitalizing treatments. Sumptuous cuisine ranging from traditional Mexican fare to exquisite Thai foods awaits at six, à-la-carte restaurants or enhance your dining experience with our Chef’s Table dining experiences or unique theatre dinner show all curated by the resort’s Executive Chef. During the day, experience activities such as tequila tasting and cocktail classes; while in the evening, stroll down La Quinta Avenida for beachside shopping and entertainment.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property information

Year built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 201

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Resort details

Amenities

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Activities

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Hotel advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check in: 3:00 PM
Check out: 12:00 PM
Minimum check-in age: 18
General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Pet policy Pets Not Allowed

Customer ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 9254 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Book it! You won’t regret it!!

    My husband and I stayed at the Royal Hideaway Playacar for my 50th birthday. I can honestly say the only thing this resort lacks is nightly entertainment. After 8pm not much to do at the resort besides visit the only bar open which only has 1 pool table. This resort is adults only with was great! The beach is walkable for miles and breathtaking! Several pools to choose from for relaxing or having fun at the infinity pool. Food was great we enjoyed the al’carte restaurants and made to order lunch menu. The grounds are lush and well maintained. Rooms are nice size with comfortable mattress and pillows. The service provided by everyone is phenomenal!! If you like a party resort please go somewhere else. This is a quiet laid back resort for couples! We loved it and can’t wait to go back!

    Oct 02, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Staff

    Beautiful resort on the beach in Mexico . The view from the restaurant looking out over the ocean was breathtaking! Plus we experienced excellent service at the buffet deck from Oscar Gomez, David Combranis, Yuliana Perez, Elena Jimenez and Jesus! Truly an awesome staff!

    Oct 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Phenomenal Vacation and We will Be Back

    The ambience snd personnel at Royal Hideaway was truly amazing. This was me and my husband’s 1st time at an all inclusive all adult property and we really really had a phenomenal time. Areli Torio was our host for Breakfast and Lunch and she went above and beyond her duties!

    Oct 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A MUST!

    This place is amazing. The staff was kind and really outstanding. Rooms and food were great. The beach and water in front of the resort was perfect. Can’t go wrong choosing this place.

    Oct 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fabulous stay beautiful friendly staff can't wait to go back

    Beautiful hotel only 250 guest max very calm setting. Very friendly staff great al la cart restaurants. Room was clean tidy fresh and comfortable. We had a concierge Maria villa 25 and she was fabulous looked after all our needs inc above and beyond a real assist to the hotel.

    Sep 30, 2024