Location
Quintana Roo, MexicoProperty information
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Resort details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer ratings & reviews
TripAdvisor traveler rating
10650 reviews
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Oct 03, 2024Bracket Making
Juan was the best with my husband and I as we made bracelets! Love this resort soooooo much. He was very enthusiastic and he explained everything very well. It made it easy and something cute that we can take home without spending a bunch of money. Cheers to you Juan!
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Oct 03, 2024
Ernesto!
Ernesto was so great around the pool. He was very entertaining. He kept us entertained the whole time and came back multiple times to make sure we were having a good time. He was very nice and not intruding at all. He was nice and included everyone that was around us.
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Oct 03, 2024
Ernesto!
Ernesto by the pool did a fantastic job entertaining us! He was very fun and very entertaining! I would recommend if you’re by the main pool to find Ernesto and try his box game! Everyone was very great at serving us! But Ernesto took special care of us!
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Oct 03, 2024
Amazing experience
Our honeymoon is one we will never forget!! The service has been top notch. These workers truly care about the guest. We have to give a lot of thanks to Rosa and her coworker for making us amazing drinks and for checking in on us about our trip/giving us vacation tips. We will be coming back next year with friends to show them this awesome place.
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Oct 02, 2024Bad experience
Whilst we enjoyed the hotel to celebrate our 45 year anniversary and also my wife’s milestone birthday. We were both totally discusted/dissapointed on being introduced to the new hotel in playa blanca? by the VIP services and before we left to look at the hotel “I clearly said” we were just looking to have a 4 to 6 week stay at this new hotel “Nothing else”. When we arrives we were introduced to a lady to take our details and then to another lady to show us around the hotel which we then made it clear “We were not interested in time share/club or anything! We then arrived to a room with other couples and another sales person and were subjected to a 15 minute intimidating sales push to buy into the secrets club( absolutely disgusting) and my wife and I were getting more and more upset. Once this lady finally got the message “we were not interested” she left the table and sent another person/manager over to see if ok and then “he tried to sell to us the same”!!! We finally left really upset that the end of our holiday to celebrate 45 of marriage was totally ruined by representatives “of the secrets company”. I said I would contact secrets first to give the opportunity to resolve this issue which I feel has really tainted the good name. I did try to discuss before leaving the hotel, but was told to wait for review email? I was contacted by a manager before review who emailed me a few times with apologies and saying give us the opportunity to try again. Try to book for next year at any secrets hotel in Mexico but he could not help with discounts etc Was I asking too much?