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4668 reviews
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Dec 06, 2024Very disappointing
I will start by saying I have already complained directly to the Hilton. They did respond promptly and advised the issues in my review would be resolved. Their gesture of goodwill though was 30% off my next stay with them, which I informed them is fairly irrelevant as I will never be in the area again to take them up on the offer… sadly, they didn’t respond after that. We were travelling from the UK to Miami and stayed in this hotel for one night as part of a longer stay in various hotels. The entrance is fairly grand and well presented. The check in team were welcoming and we were checked in without an issue. They clearly explained the charges and deposit. The room was on the 12th floor, which matched our request. However, this is where it deteriorates. There were countless issues in the room, including: 1. There was a large amount of dust accumulated on the TV table. The room either hadn’t been used for some time, or hadn’t been cleaned well. 2. The air con unit was extremely noisy with a fairly consistent rattling noise as two pieces of metal vibrated against one another. 3. The toilet chain was broken. It would flush but was detached from the main toilet and hanging off at the side. 4. The hook in the shower (to hold clothes) was broken. 5. The shower curtain did not fit the bath and therefore water would continuously leak onto the bathroom floor. 6. The bath was unclean with yellow staining. 7. Large number of broken tiles, scuff marks or damage to the walls. 8. There were two lamps in the bedroom, one wouldn’t work, both of them appeared to have mould developing on the shade. 9. The chair is the room had a large number of stains. We chose to complain the morning of checkout rather than after arriving as we had spent a whole day traveling and were exhausted. As the bed was of good quality we decided to get an early night rather than have the difficulties of moving room. Having worked in hotels as well as stayed in many others, I appreciate things can go wrong. This room appeared to require a lot of TLC and I wouldn’t have thought these issues were new and appeared quite longstanding. Far away from the Hilton standards and nowhere near value for money. By comparison we stayed in a ‘budget’ hotel in Miami Beach which was 32.5% of the nightly cost of this one and the room was actually much better. As this is not a positive review I’ve added some photographs, which I wouldn’t usually do but will help people contextualise some of the issues I’ve raised above.
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Nov 26, 2024Great hotel, Great location, Great amenities. Just Great!!!
Great hotel!!!! Ignore the negative reviews. We stayed for 5 nights for a conference. The hotel has a lot offer, and it is located very close to the airport. The parking lot is gated and secure. The pool area is huge and very well-kept. There is a mile-long walking path great for walkers or people traveling with dogs. The walking path offers amazing views for sunset walks. The menu selections at the restaurant are well planned and prepared. The lobby bar has themed nights and a friendly bar staff. I highly recommend this hotel.
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Nov 24, 2024
Avoid!
The reception staff were rude. The sheets on the bed were dirty and pubic hairs in the bathroom. Don’t waste your money. The once trusted name of Hilton has definitely slipped and I will never be staying at any other Hiltons again. Very disappointed
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Nov 24, 2024O.K HOTEL FOR A SHORT STAY, BUT TIME TO RENOVATE ROOMS!
Stayed here for a short stay after a cruise. This is a large classic hotel very close to the airport. The hotel offers airport shuttle every 30 minutes or so, our driver was not very polite. Our room was comfortable enough and clean, but showed its age. Time to renovate. Nice pool and garden area. Expensive for value in my opinion, but O.K for a short stay.
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Nov 23, 2024So-So Accommodations.
Decent Cruise Hotel. Nothing outstanding, just a decent stay. Rooms were very aged, and in desperate need of a refreshing. Parking was terrible and excessively expensive. Hotel is in a convent location. There are better cruise hotel options.