Secrets Akumal Riviera Maya is set in the heart of Riviera Maya, just 20 minutes away from Playa del Carmen. This beautiful adults-only retreat offers an Unlimited-Luxury® experience, with its beautiful, elegant suites designed with relaxation in mind, and many offering stunning views of the ocean. Guests can discover the true beauty and culture of Akumal with an array of land and water based activities to take part in. You can even swim with turtles from the resort’s beach.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 5747 reviews
We just returned from Secrets Akumal after staying June 11-14. Dont let the "hour long" travel from the airport scare you, if youre private, its a quick ride. We got checked in rather quickly, at some lunch at Seaside(wife loved the fajitas) and our room was ready earlier than expected. The pools are great, never over crowded and you dont have to wake up at the break of dawn to reserve chairs! The pools get crowded around 9-10 am. There are 3 pools, the one closest to the lobby is the most quiet, then the middle then the one closest to the ocean. Thats where all of the activities are. There was a foam party one day, AWESOME!. The food here was marginal compared to the other Secrets and Dreams weve been to, and weve been to a lot.
We went to Secrets Akumal for a wedding. The staff was amazing. The wedding was n the beach followed by a reception in a private area on the resort. The decorations, the flowers, the food and the staff were absolutely amazing. Our room was one of the nicest we have ever had away. The bed and pillows were very comfortable. The pillows were normal size, not the little ones that most hotels have. The balcony was very large and relaxing. My husband did fall asleep out there a couple of times. We have no real complaints about anything.
From the moment we arrived, we knew we had made the right decision in choosing Secrets Akumal. Check in: Preferred Club. Easy, quick, we were to our room in 20 minutes or less after getting off our shuttle. Room: Preferred Club Tropical View. Plenty of space and the room was great. I pondered prior to booking if we needed ocean view/front and was happy with our decision to go the tropical view route as we were only in our room to sleep. Make sure you take advantage of room service, great food and options. Restaurants: Ate at every place except the French restaurant. We did not have a wait at any of them, however we did make a reservation prior to arriving for the hibachi grill, so I'd recommend doing that if you'd like to check it out. That can always be done when you arrive as well with your concierge. The service at every place was GREAT. Overall Comments: You will be very happy with this place. Seating was never an issue at the pool or beach. Their were no waits at restaurants that we experienced, and the staff truly went out of their way to make sure we had a great time. We met fantastic people from all over who have no become lifelong friends. Huge Shoutout To: Ivan at the main pool for helping me with my spot every morning. Pedro and Andres at the main pool. Thanks for your fantastic service all week. You guys are great. Entertainment Team - Rene, Manny, Oliver, Octavio, Jonas, Tania, and Mariana. Thanks for making the week fun with different events. You all were very personable and a joy to be around. Your hard work shows in all you did throughout the week.
My husband and I wanted to go on a trip for our second anniversary and we knew that we wanted something with a beautiful beach, relaxing pools, and adults only. When we got married we went to Secrets Puerto Vallarta and we loved it. We knew for this trip we were going to a Secrets. Of course there are many options but we heard so many positives from Akumal and were so surprised of the many people who have been here multiple times. Once I saw the pictures of this resort I thought we should give it a try. This resort is less than 5 years old and it is beautiful. When we booked our vacation after a lot of research, I decided to book a tropical view room because you are honestly not in the room and the hotel sits so far back from the water you can hardly see the ocean in what they call "ocean view". When we arrived, the room reservation was for the wrong month and we didn't have a room ready for us and we were upgraded to a ocean view room. I would have been so disappointed if I would have paid for an ocean view room because after we over looked all the tropical view in front of us we could see like a sliver of blue. The service at this resort is unbelievable. The restaurants make everything cooked to order to provide guests with the freshest tasting food possible. One activity we did was a kitchen tour. It was one of my favorite things we did. We toured all of the kitchens in the resort and the chefs provided us with a small dish to try at each restaurant. This was the cleanest kitchen/cooking area/prep area that I have EVER seen. The staff has to scrub in like a doctor would for surgery to touch any food. We saw them scrubbing from their fingertips to their elbows. We learned that they have a random monthly health inspection and they keep their kitchen in tip top shape. The food here is so good! I enjoyed everything I had. The room was absolutely beautiful. The decor was so high end and it had such luxurious finishes throughout the hotel. The entertainment staff was so awesome! Oliver was one of the best entertainment staff we got to meet. He made our vacation so much fun and we will never forget him. He took time out of his day to make us feel like we were the only guests at the hotel. He was so personable and full of personality and was very good at his job. Tania was also part of the entertainment staff and she took us on a bike tour through the town of Akumal. We got to see half moon bay, a beautiful lagoon, and we stopped at a beach side bar that was so beautiful. Tania was so sweet and made us feel so special. The best part of all inclusive resorts is all the free activities that are offered during the day and the awesome shows at night time. This resort has something for everybody. If you like to do fun things all day you can and if you like to relax and do NOTHING that is possible. The staff by the pool wait on you hand and foot. The bars and drinks were so good! The bartenders here are great just make sure you ask for the higher end liquor trust me! Ivan was a great bartender at the swim up bar!! I would walk all the way to pool 1 just to have a drink made by him. Jorge was another great bartende! He made us a great drink called a peach spur and he even gave us the recipie. I can't wait to make it at home!! The pools and beach was perfect. They have three very large pools and each one is different. My favorite was pool 3 which was more calm and relaxing. This was the quietest pool I have ever been in. This pool was right by the sports bar which was nice to go to to get out of the heat. My husband and I played a lot of pool here! Overall, this resort was somawesome! The staff was great and worked so hard. They don't expect tips but they deserve them!! Go snorkeling and if your brave enough, go scuba diving 😉
Lovely hotel in the Caribbean
Wonderful hotel, clean rooms, friendly and courteous staff, big and beautiful facility, various food and restaurants, many options for entertainment and sport, location near tulum, many pools with enough sun loungers