Secrets Akumal Riviera Maya is set in the heart of Riviera Maya, just 20 minutes away from Playa del Carmen. This beautiful adults-only retreat offers an Unlimited-Luxury® experience, with its beautiful, elegant suites designed with relaxation in mind, and many offering stunning views of the ocean. Guests can discover the true beauty and culture of Akumal with an array of land and water based activities to take part in. You can even swim with turtles from the resort’s beach.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6128 reviews
Luxury vacation you will never forget
We spent 16 fantastic days at this resort, everything was perfect, starting from the property that is perfectly maintained to the top notch service provided by everyone and the very good and tasting food both at the luxury restaurants or by the pool. Entertainment is also exceptional with a great variety of different activity or show that are not to louse. we are suggesting this resort to who love luxury, dressing up at night and want a nice environment kid free.
This resort was amazing! The staff at Secrets provided the best service I’ve ever had at a resort. The rooms are updated and always clean. My room came with a jacuzzi and a swim up pool. This resort has several bars (Barracuda bar has swings) and restaurants. There are nights when some of the dinner restaurants are closed but there are always good alternatives (Portofino and El Patio were our favorites). Room service also provides good food in the case that you don’t feel like leaving your room. Secrets Akumal also has cabanas available on the beach along with various beach activities including volleyball and snorkeling with turtles. The scenery on this resort is beautiful, there are several spots along the walkways for photo ops. Secrets Akumal also has a photography company on the resort that organizes couples photoshoots (do the couples photoshoot lol). I highly recommend this resort for a couples vacation.
Secrets Akumal is paradise and I’m so pleased we chose this resort. Five stars all around. Top service from all staff, they became our friends and gave us advice on great places to see, food to try, etc. The resort is kept up beautifully and i cannot think of a single negative. I will be coming back every year!
Well done y’all!
Great stay would be a understatement. From start to finish we were impressed by the hospitality, cleanliness, and hard work put forth by the staff. Carolina checked us in, very warm reception and she took the time to explain what our stay included. She tried to get us to the welcome breakfast the next morning. We politely declined, and understand timeshares are pushed. 24 hour coffee bar was quite unique and convenient. Excellent service as well! We enjoyed the Market Street Cafe morning buffet more than once. Fantastic omelette station, juices, eggs, bacon, etc. Gluten free options as well throughout the resort. The restaurants were all very accommodating. We enjoyed Oceana, and the Italian restaurant the most. You will not go hungry. Portion size was perfect, and courses were fresh. Although some of the entrees (especially at Himitsu) could of used more spice. Pool and the bars were great. The exception being the pools could of standed to be 5-7 degrees cooler. I understand it’s August, and the pools sit in the sun, but a bit too warm at times. Wait staff had their “A-game” on. Shout out to Felipe for the great service! Marciel always made sure we were taken care of too. Pizza station near the pool too from 12-3 in case you haven’t had enough delicious food. We did our excursion to Tulum through BD Travel. But I’m quite positive concierge staff at hotel would have been solid too. Scuba dived twice with the on-site dive shop. Big shout-out to Georgia who took really good care of us, as we hadn’t dove in a while. She guided us and took the time to explain the dive area(s), reacquainted us with the equipment and expectations of the dive around the reef areas. Lots of turtles, stingrays, and tropical fish. Some great reef outcroppings too. The spa. Truly well done! Great building and amenities. A bit pricey but fair, our vacation was based on rest and relaxation, and the spa did not disappoint in that area. We visited twice. 45 minute hydro-therapy prior to our massage(s). Excellent staff and therapists. You will not be disappointed! Resorts should strive to do as well as Secrets Akumal. Well done y’all!
We spent the week here on the 11th of August, from the moment we arrived we were looked after, we were greeted by the concierge on the front desk with cool lemon scented hand towels and our luggage was checked and brought to our room and we were then brought to the preferred lounge for check in. (We had the preferred package) Once our concierge completed our check in she then brought us too our room and ran through everything with us and answered any questions we had. Rooms themselves are huge with a whirpool in the room and a hot tub on the balcony The complex itself is amazing and set in a stunning setting a Large infinity pool, fun social pool, and quiet pool to relax plus two outdoor hot tubs, the beach is also a stones throw away, we were in building 3210 tropical view but we could see the ocean which was a bonus. The staff can't do enough for you and there are so many to mention but I'd like to thank Felipe the drinks waiter who worked at the Manatees swim up bar for looking after us all week, Dulce our maid who kept our room looking like there was actually nobody staying in it :) Antonio from El-Patio, Luis from Himitsu and last but not least the amazing entertainment team especially Jonas aka Little J, Marshmallow aka Marcelo, Oliver and the rest of the team who kept our day busy with endless activities all day every day, these guys really do put in the work to keep all the guests entertained no matter the age. With the preferred package you can have breakfast in the seaside grill which is a set menu instead of going the market bar which is a buffet but both are very good, We had dinner in the Seaside Grill twice (Steak,Fish, Chicken etc) which was really good, we also ate in Himitsu twice (Asian) which is excellent as is El-Patio (Mexican), i didn't really like Portofino (Italian) but that's just my personal preference and is no reflection on the food/restaurant. Also twice during the week they had a buffet outside so you can watch a show. As i mentioned above they had shows by the pool 2/3 times a week, They had a Queen tribute show, a fire show which was spectacular and El-Divo (Tenors) Also in the theatre they had a show on every night but make sure you go see the Beatles its was unbelievable, the breakdancers were superb. Before we came to the hotel we also done a Caribbean cruise for one week so it was a first for both (Cruise/Mexico) and as we are from Ireland we usually holiday in europe but i have to say i will find it very hard to go anywhere else after this trip, i could go on and on about Secrets so all I'll say is go as you won't be disappointed, i will be back again 100% Ger