General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
- Room taxes are included in vacation price.
- Minimum night stay restrictions may apply.
- Reservation changes may not be permitted unless authorized by the hotel.
- Room requests are not guaranteed and are based on availability upon check-in.
Resort Fee: A mandatory hotel-imposed resort fee is charged to all guests at hotel check-in or check-out.
Mandatory resort fee inclusions:
• Local calls, toll-free, and credit card calls (no access fee)
• Internet Access/Wi-Fi Access
• In-Room PlayStation 3 console with unlimited movies and games
• Outdoor Movies on Wednesdays and Saturdays at sundown
• Daily cultural activities including Lei Making, Hula Lessons, Ukulele Lessons (Subject to class availability)
• 10% discount OR One (1) category upgrade on a minimum 2-day car rental from National Rental Car when booked in person at their kiosk located on the ground floor of Tapa Tower at the Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount or upgrade. Discount/upgrade is not combinable/bookable with any other offers or specials provided through National or through any 3rd party. Discount/upgrade is also not available through National Rental Car Central Reservations or through their website. Reservation must be made in person at their kiosk located at the Hilton Hawaiian Village.
• 20% discount off” The Spirit of Aloha” catamaran Adventure afternoon sail at Hilton Hawaiian Village. Guests must present their DVD Now Card that is issued to them at time of check-in to receive the discount.
• 10% off at Waikiki Beach Activities* for beach chairs & umbrellas, kayaks, pedal boats, stand-up paddle boards and Aqua Cycles. Guests must present their DVD Now card at Waikiki Beach Activities beach and lagoon stands.
• 10% discount at Waikiki Beach Activities is based upon availability, may not be combined with other offers and may be changed without notice. This discount offer excludes other rental and retail items, surfboard rentals, surfing lessons and SUP Yoga classes, catamaran rides and other activities.
• 20% off Waikiki Beach Activities for Elite Beach Package Rental, which includes: Two (2) chaise loungers, one (1) beach umbrella, lemon water spritz, water service and reef-safe sun block at the beach stand, and use of boogie boards, tubes, and rafts (based on availability and first come, first service. Guests must visit the Waikiki Beach Activities stand at the Super Pool to reserve and purchase this discounted package.
• Outdoor Morning Exercise Classes. Guests must present their DVD Now Card that is issued to them at time of check-in
• Buy one Adult entrance and get one Child entrance free (4 -12 years of age) at the Waikiki Aquarium*. Guests must present their hotel room key at the Waikiki Aquarium’s Ticket Counter. Offer not combinable/bookable with any other offers or specials provided through the Waikiki Aquarium.
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating18197 reviews
The Good: Friendly staff. Clean grounds. Surprisingly affordable quick marts for a resort. Cons: Horrible elevators in iconic Rainbow Tower, waits of 30 minutes not uncommon. Zero pool umbrellas. Outrageously priced umbrellas and chairs at beach stand. Not nearly enough pools, chairs, space for all the guests who use. Workout facility inadequate for resort size. It’s Hawaii. It’s expensive. I get it. There are a ton of things to do off property and certainly if you have never gone you should go. Pearl Harbor and North Shore alone worth the trip. Of all the islands Oahu is the one that most feels like real people live there. For most of us on the mainland though there are better tropical vacations for far less money in the Caribbean, from Florida to Mexico not of which require less time to get there. Also in most you can drink a beer on the beach, illegal in Hawaii. For comparisons: from where we live a party of two will spend 16 hours on flights and $7000 or more for a week for air, lodging, resort fees, food, and drink. At much nicer properties in the Riviera Maya you can spend 6 hours on a plane and with dutiful shopping and stay three weeks for that. In conclusion, if you have never been by all means go but barring knowing people who have a place to stay for free there are better options for your next vacation!
Not worth the money...and I was on points!
Let me premise this by saying that I am a lifetime diamond member and I have been for two years. I mention this because over the last twelve years, I have stayed at several Hilton properties. This is without a doubt the WORST Hilton I have ever stayed at. First, I booked a partial ocean view with a king bed. Upon checking in, I was “upgraded” to a room closer to the water....with a lagoon view....on a low floor...with a QUEEN bed. If this is what they consider an upgrade, I truly am embarrassed for this staff. The person checking me in only told me that I needed my room key to get into the parking garage and told me what tower I was in. She then dismissed me without telling me where I was to park the car and what direction my room was in. I HAD to ask her. When I get to the parking garage, I come to find out that the same worthless employee who checked me in did not key my card for the parking garage so I had take a ticket, park the car and go stand in line AGAIN to get new room keys made. I then get to my room only to discover the inferior room with a pack and play set up. This tells me that this room was either meant for someone else or the housekeeping staff did not feel the need to remove it. The room was small and space is at a premium. It makes me wonder how well the rooms are actually cleaned. So much so, that I went out and bought disinfectant to wipe down the toilet and the bathroom. I wonder if the sheets were even changed. And after waiting 15 minutes for an elevator, I attempted to take the stairs down. However, the two staircases I selected to use DID NOT EXIT AT THE LOBBY so back up I had to go to a floor to get on an elevator and wait again. If there is ever a fire in this building, I don’t know how everyone is getting out. And the walls are so thin, I could hear the woman next door singing lullabies to her child. Oh and parking is $49 a day which is more than I’m paying to park my car...at the airport! The points I spent on this room were accumulated over a six month period which is roughly $18,000 (I spend 23 nights a month in a hotel room so this is an average daily rate of $130 which is a very low estimate). I have used my points in Tokyo, Osaka, Niagara Falls, Times Square, Paris, and London, just to name a few and this is the first place where I was made to feel that the money I spent to get here did not matter when compared to a paying guest. To them, someone paying for a weeks vacation was more important than taking care of a long term loyal customer to the brand. Luckily, I happen to also be a lifetime titanium member with Marriott and will be staying at their properties for the foreseeable future. Seriously, bypass this dump because I cannot think of one redeeming quality.
Not your typical Hilton property
I read all the reviews before I left and most are pretty accurate. The resort is large, loud, full of children, rooms are dated, resort staff at least in our tower could not help you with anything they were vacation club sellers, resort fees included nothing useful, food was not good and pricy and check in was unorganized and very crowed. We booked because we are Hilton Diamond members but not like any Hilton property we have ever stayed in. I can not say disappointed we knew what we were getting into...and we did not spend much time in the resort anyway too much in Oahu to do.
Resort fees of death part 2
When we arrived to this hotel we were perplexed when we were told we had to pay $645 in resort fees for 2 weeks for only 2 people! Usually we are made aware of this before booking, in which we was not. The resort fees are ABSURD and you really don't get your moneys worth. Especially as we shouldn't have to pay for basic rentals such as loungers and umbrellas. There are little benefits to paying the resort fee and I will not accept otherwise. Secondly, if you are staying here AVOID staying in the rainbow tower. The elevators are ridiculous and you can be waiting 10 to 20 minutes every time for a lift. One lift was broken which left 4 that were always packed. The elevators are small inside and do not take into account for floats, suitcases, buggies etc. Furthermore, whilst staying here all elevators broke which was inconvenient. We were only on the 3rd floor and there are no access to stairs?! This was a joke seeing as we are the first stop in the elevators. You would need to make sure you leave plenty of time to make activities because the elevators are highly unreliable. Furthermore, the elevators would reset once they reached the lobby and you would have to get out and press the floor numbers again to be given a completely different elevator. We also had noisy neighbours above us and next door. The rooms are not sound proof at all and will keep you awake or wake you up during the night. The toilet we had in our room also gave out a stench every day that was unpleasant so it made it hard to go in there to get ready for the day. The bathroom aren't well thought out with just a sliding door that doesn't lock and has gaps in the side, which doesn't give much privacy at all. The hotel is extremely large as it is a village so make sure you have enough time to get to where you need whether that's the bus terminal or uber/Lyft rideshare area. The only positives of staying here were the comfy beds and convenient access to beach, pool and lagoon.
Great Property but rooms are dated
The grounds are amazing with tons of shops/pools, the beach is great with an added lagoon. Customer service was great and really enjoyed our stay. We booked the ocean view in the rainbow tour and the rooms are quite spacious. The only downsides we really had was for $400 a night the room was really banged up, furniture chipped, carpet stained, mold in shower and broken light switch covers. The rainbow elevators are a complete mess and they need to fix the system. In the grand scheme of things the grounds and amazing view (can even watch fireworks from the balcony of room) made this a must goto resort.