Accra Beach Hotel & Spa - European Plan

Customer ratings & reviews

TripAdvisor Traveler Rating

2407 reviews

• 

  This resort was just ok!

  The resort was clean and inviting. I appreciated that the beach wasn’t overcrowded as it was exclusively accessible to only a few resorts. When I needed service in my room for the air, the staff arrived in a matter of minutes. I appreciated that. I was disappointed in the buffet. It was expensive and lacking variety. The pancakes were cold and items were missing. I mentioned my disappointment that same day at the time of checkout and asked would they take a small portion of the charge off for the buffet service ($24 of the $75 paid) and they said I should have taken it up with someone in the restaurant. I told them I figured they were all connected so I can address it there and they said I would have to walk back over to the restaurant to report my concern. I wasn’t willing to do that so I let it go. I will say that the staff member I was communicating with was friendly about it, trying to let me down easy to some extent. However there was one particular woman who should not be working in hospitality services. She was the only white woman working behind the desk. Unfortunately I did not get her name. She was the only person I encountered on the entire island that was rude and mildly disrespectful. I’ve never experienced someone like her working in that capacity. I don’t know if she was a manager or not but I do know she’s in the wrong business. I had 3 encounters with her and none were positive. She made me feel like I was getting on her nerves for asking questions. Her level of customer service bought my rating of this resort down from a 4 to a 3. She really needs some customer service training.

  Jul 03, 2025
• 

  Really like it

  Been going to this hotel for 18 years and know pretty much everyone there so you could say it’s slightly biased. But I just love it there, amazing beach. Nice pool. Rooms are good. Foods good. In the perfect location. Good staff. Just a really good hotel

  Jun 27, 2025
• 

  Lacking Professionalism and Integrity

  I booked a group event. The reviews from my clients were mixed and reflected in the rating I have given. They noted the staff was friendly and the location of the resort was great. All of the guests commented about the need for a remodel. The dated rooms and facilities are showing their sign of age. The feedback on the food was generally good. My main concern with Accra isn't the resort itself, it is the integrity of its management team and support staff. I bought a good bit of business to Accra through the group bookings, however after 7 months of un-returned calls and emails to several individuals in their back office and management chain, I still have yet to be paid for my services. The lack of professionalism and integrity is beyond any other hotel or resort I have worked with over my 15 year career. I will never book another client's accommodations while in Barbados with Accra nor will I recommend them to anyone who asks. Their business practices are suspect and I would beware and be cautious about dealing with Accra.

  Jun 23, 2025
• 

  Another fab visit

  We recently stayed at Accra for 11 nights. Are stay was perfect as always. All the staff are very welcoming and remember our names It’s in a great location with plenty to do within a short distance The restaurant has themed nights and food is excellent The rooms are very clean and we have an ocean view suite Lovely large pool with music throughout the day There is entertainment several nights a week Bar staff are efficient and friendly We look forward to returning soon GM Suresh takes very good care of his guests

  May 31, 2025
• 

  Fantastic holiday at great hotel and wonderful island and people

  The hotel is centrally located with lots of bars and restaurants within walking distance. The hotel has a wonderful pool with swim up bar, surrounded by lush gardens and overlooks a lovely sandy beach which gently drops down into the sea – ideal for young children and elder people alike. The boardwalk also starts here and is perfect for an early morning or sunset stroll. There is a choice of restaurants in the hotel providing a wide range of food from the Cocopatch restaurant, meals at Accra Deck, or Asian cuisine at Pacifika. The staff are very friendly and helpful, from Front Desk through to the Restaurant, to Housekeeping and the Bartenders keeping you topped up with refreshments all day. A special mention must go the Manager, Suresh, who is always on hand to ensure the holiday can be the best possible.

  May 30, 2025