General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3597 reviews
4/5 Stars But I Would Not Stay Here Again
After waking the first morning we stepped out on the terrace of our overwater mountain view suite to discover that, what we initially thought was a rock, was actually a small sting ray just below our feet. The experience was magical as are the views. The waters around the motu (small island) are clean and pure and your daily walk to and from the main resort area will always involve sightings of tropical fish. The suite was large with great outdoor space (although what the floor plan on the 4S website describes as a lower terrace is essentially a small dock/landing for swimming). The closets / clothing drawers are behind the bed and the space is a bit tight. The bathroom had two separate sinks with vanities and was well lit. Overall the layout of the overwater suite was well designed and comfortable. When in the suite we could hear people walking and talking along the boardwalk as they passed our room as well as the winding torque sound of the motors on the golf carts as the staff drove back and forth. The resort is so remote that your only realistic option for food and drink are to buy them at the resort. You could, in theory, leave the motu but the hotel charges you $25US per person round trip for the daily shuttle which departs at 1:15pm and returns at 4:45pm; so a non-resort dining option starts with a $50 fee for two people and a bit of travel time. They generally supply you with two 33cl bottles of water each night which was so woefully little we continued to ask for extras or refill them with the tap (which seemed to be fine). There were three dining options other than room service: The fine dining Arii Moana: the sommelier Constance is very knowledgeable, and the staff was professional and friendly. The Sunset: the staff here is extremely nice and the food was good although the rice on my nigiri sushi was cold leading me to believe, at least the rice portion, had been made in advance and was chilled like pre-made box sushi one might buy for lunch. They seemed to allow people to smoke on the perimeters of the restaurant which, when seated at the bar anyway, I found offensive. The second time we ate at a table further in and didn’t detect smoke. The Fare Hoa beach bar: fun team working their tails off to make a lot of people happy. A happy hour of half price cocktails from 4pm to 5pm makes this place reasonable during that time. Tere Nui: we only ate breakfast here which was included in our room rate. Apparently it becomes an Italian restaurant at night. As per this review’s title, the primary reason I would not return to this resort is because I felt like I paid dearly for a room only to have my pockets picked for my food and drink. Irrational as it is, I'd prefer to pay a modest premium and have my meals included so I don't feel this way. For travelers who expect this or don’t eat much and don’t drink alcohol, this may not be a big deal so adjust this review accordingly. Just to give you an idea, a bacon cheeseburger with fries is 3900 XPF which, as of this writing, is $35US. It just gets worse from here. I’ve paid less for equivalent meals in Moscow, Tokyo, London and New York. I understand it is challenging to import product to a remote island of Tahiti but… come on. The resort was a mix of primarily American newlyweds, American and French families, and couples of all ages from all over, but mostly English speaking. If you do decide to stay here and you enjoy cocktails or wine I strongly suggest you stop at duty free and grab yourself some supplies.
The Most Phenomenal Honeymoon
There are truly no words to describe the incredible experience my husband and I had at the Four Seasons Bora Bora. From before we arrived, they began communicating with us regarding activities and transportation, along with a very warm welcome. We spent 4 nights/5 days in an overwater bungalow near the beach, and it felt like a dream. From the minute we stepped off the plane in Bora Bora, the team from the Four Seasons greeted us and we felt so special. The boat ride was so comfortable, with treats for the trip and beautiful views. Once we arrived at the resort, each traveling group was greeted by their own representative, to check us in and orientate us with the resort. They shared the app technology with me, as I was able to communicate with a concierge at any time of the day for any possible need I had. It was amazing! The hotel was beyond beautiful, the grounds, the beach, the lagoons, the views...just everything was so perfect and beautiful. The island itself is incredible to see, and the Four Seasons was the perfect place to stay. I would not stay anywhere else. They had an array of activities, paid and complimentary. We snorkeled almost everyday in the Lagoon Sanctuary, utilized the complimentary paddle boards and kayaks. We went to the pool bar and restaurant daily, the market on site, the champagne party, the live music...even the shops were great. Our bungalow was absolutely stunning and the housekeeping service was outstanding. We ate at just about every restaurant and the food was outstanding, along with the service. The breakfast buffet was absolutely fabulous. The service from the beach and pool staff was beyond impressive, they greeted us every day by name. The spa was stunning as well. All in all, this was probably the most beautiful place i have ever stayed, and I have traveled quite a bit. The level of hospitality and service at the Four Seasons is top notch, and the best I have experienced. Thank you for making our honeymoon so incredibly special.
Amazing Four Seasons property. Attentive to every detail. Food and Beverage is pricey, but quality was excellent. Spa, Tennis, Water activities - Concierge attended to every need. We look forward to visiting this property again!
3000+ Five Star Reviews BUT YOU NEED TO READ THIS
3000+ Five Star reviews I know, I read them all ! But this is what I experienced and it was certainly not a Five Star experience . So here are some things you really need to know before booking this property. The private boat shuttle from the airport to the hotel dock wowed me. but unfortunately thats where the 5-Star experience ended. The over the water bungalows are very nice and modern, but mountain view room are over deep water with a rough current and not suitable for swimming NONE OF THE HELP speaks English and it is frustrating to get anything that you need. No sundry store on the property so if you need an aspirin, green stuff for a sunburn a postcard a soda... The food was not a 5 Star experience either and VERY EXPENSIVE! ( $48 pool hamburger witth $29 cocktails) Breakfast buffet was very good, the restaurant and room service food was average at best. The hotel has no activities or any entertainment at all except for one polynesian show and If you want to go to the other resorts on the motu there is a $150 per person fee. They need to provide more affordable transportation options to its guests to other hotels on the moto and mainland island or you are simply stuck there PERIOD ! We met with the resort manager and front desk manager and expressed all of our concerns they were extremely willing to listen and said they were working on all of these issues. They did their very best to make our experience better but I would still recommend staying at St Regis
Idilic hotel with superb facilities. Definitely a paradise island great location pure relaxation. Good onsite facilities beach area with good staff to provide those little extras that make the difference.