Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.

Property Information

Last Renovation: 2019
Total rooms: 362

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Resort Details

Onsite Dining

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Amenities

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Activites

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Hotel Advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 star tripadvisor rating 327 reviews
  • 5.0 star tripadvisor rating
    Awesome resort and staff!

    We had an awesome time! At first we though the beach was small, but it was a perfect size for the hotel and we never had trouble getting chairs. The beach itself was very nice too- not too much of the seaweed that a lot of Mexican beaches have. The food was much better than the average resort, we thought. The restaurants were awesome and had a nice fancy feel. There were a ton of bars! All of them had drink menus so you could try their signature drinks. The pool was nice too and had shaded areas. One of the best parts was that they had an outdoor grill, which meant you didn't have to go get changed just to grab a bite to eat for lunch. They have a cafe too, which was awesome and open at all hours. We are in our early 20s and found that the resort had very mixed age groups, mostly middle aged couples and not too many young adult crowds or kids. My boyfriend really loved that there was a little gym and there were fishing tour boats right on the beach. Although we had a great time, the parts we though the resort could improve on are the entertainment and rooms. We weren't there for a full week (6 days, 5 nights), and all the nights we were there they had a pretty poor night schedule (just karaoke and signing contests). It would be nice if there were better shows with more variety. We did really like the live music they had some nights though. In terms of the rooms, they were very clean but absolutely needed dehumidifiers. The air was so dense that our towels never dried and our sheets smelled because of the moisture in the air. The resort should really invest in getting dehumidifiers for each room. Other than these two nitpicks, we loved this resort and would definitely recommend it to others! All of the staff was incredible here!! So friendly. We wanted to write a special thanks to the following staff members that we thought went out of their way: bartenders Eduardo at the lounge, both Julios at the beach bar, and Antonio at the pool bar. They were so nice and friendly, we had a great time talking with them and they made amazing drinks! Also, the wonderful cafe ladies Noeli (she makes the best iced mocha!!) and Adalina! They always greeted us in the morning with big smiles. If you come here, look out for these awesome staff members.

    Apr 02, 2020
  • 4.0 star tripadvisor rating
    Nice small all-inclusive.

    This is a very nice small all-inclusive that is part of the AM resorts family. It's not a new resort but one that has recently been acquired by AM. As such they are still working out some of the kinks. There are several things we love about the AM resorts and you have to start with their employees. All are very good and several stand out. Farid worked his butt off and Manuel and Antonio were great at the swim up bar. 24 hour room service is a nice perk as well as walk up service at the specialty restaurants. Our room was fine and everything worked as it should. The food everywhere was good but not great. If you want to be entertained constantly you might want to consider one of their bigger resorts. The beach had crystal clear water but the water was a tad nippy as were several of the pools. There are a lot of rocks on the seafloor so you'll probable want water shoes. We didn't have too much trouble finding chairs although sometimes not exactly where you wanted them. At times some of the bars were understaffed but they eventually got to you. Use the AMSTAR transport and they'll take you directly to the resort. It'll take you about 1 1/2 hours to get to the resort from the airport. One warning is that they will aggressively try to sell you a time share package. This is pretty much true for all of the AM Resort properties. Unless you're into that kind of thing just blow them off or they'll end up taking half of your day.

    Mar 22, 2020
  • 4.0 star tripadvisor rating
    Great resort for the price!

    Don't expect a five-star resort and you won't be disappointed. We booked a Non-preferred room (not SunClub) but had a great view of the ocean, and the beach was a few steps away from our room. Great service - staff is all excellent. Food is good, but nothing superb. Beach has excellent snorkeling - definitely bring your own gear. So much to see underwater!

    Mar 21, 2020
  • 5.0 star tripadvisor rating
    Great time!

    Don’t believe the bad reviews. This resort is older, we were there 10 years ago when it was Grand Oasis Tulum. What drew us back were the beachfront rooms, I’ve never stayed anywhere closer to the beach. The staff were amazing. My husband is newly diagnosed with Celiac disease and we were worried on how this was going to go. Idelfonso at the buffet made sure he had a meal prepared in another kitchen. I was really impressed by the efforts of all the staff and it truly made our vacation.

    Mar 20, 2020
  • 5.0 star tripadvisor rating
    All around great vacation!

    My son and I just stayed for 7 nights at the Sunscapes Akumal. The resort was great for the most part. I would say food was ok. Angel who worked at Windows the buffet as a waiter was my favorite in that capacity. Aldo, Romeo and Carlos where fun and funny. They made it so fun for all the staff. The beach was soft and AMAZING! I had never snorkeled and fell in love with it here. The room was a great size. We had a sun club pool side room which was nice minus the screaming kid the first few days. Hector the conseigers was so kind and funny. Pepe also was great! I would stay here again for sure!

    Mar 19, 2020