Situated on beautiful Cozumel just off Mexico’s Yucatan coast, the Sunscape Sabor Cozumel is the most complete beachfront resort on the island offering families and couples an ideal tropical getaway. The Unlimited-Fun® experience at this resort begins with two sparkling pools, lively bars, limitless dining, and exciting live entertainment while the resort’s spacious accommodation offers stunning ocean views. Around the resort, there is a large choice of land and watersports, and the largest beachfront of any resort in Cozumel. Very family-friendly, there’s a kids check-in, welcome treats, and an Explorer’s Club for Kids.
Location: On Cozumel Island, 12 miles off the Yucatan coast. Approx. 20 minutes from Cozumel International Airport or 90 minutes land and boat transfer from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3342 reviews
Suncape Sabor Cosumel Rooms are terrible
The room we were given was the worst room I have ever had. Shame on Sunscape and shame on RCI...someone needs to upgrade this room...paint chipping off walls, mirror in bathroom losing its silver, pain on shower curtin, paint on drain in sink. It was awful
A great relaxing resort.
A great relaxing resort with friendly staff and great snorkelling. I was there a week and was never met a staff member who didn't smile and say, "Hola". The hotel is extremely clean and the rooms are kept clean by a great housekeeping staff. The grounds are well kept with beautiful flora over the whole site. The resort is great for snorkelling right from the beach. I spent quite a few hours exploring around the sunken pier and all around the waters. Barracuda, Star Fish Rays Triangular Box Fish are all seen within 50 feet of the beach. The wait staff and bartenders are again, extremely friendly and so willing to help. The entertainment team, including Heydy, Natalie and Mons (Monserat) were fantastic. They seemed to work 12 hours a day the entire week I was there and always a smile, a laugh or a "Buenos Dias". They were tireless and made the trip that much better. The food was OK, but was the weakest part of my stay. There is plenty of it, but not exactly what I was expecting from an All-inclusive. No BBQ or snack-bar for a mid day snack. You don't want to go to your room and change (no swim wear in the restaurants allowed), after swimming to sit down in a restaurant at 3pm for a quick bite, then go change again to continue swimming for the rest of the afternoon.
Best island vacation resort!
This trip was such an experience! Getting to see true customer service especially a large group of 22 people, the staff went above and beyond! Three memorable staff that we encountered who made our trip so much more amazing: Miguel (el patio restaurant) and Luis & Javier (tortuga bar)! They were fun and just made it an even better experience! maybe someday we can make it back to this awesome resort to take on the beauty and splendor the island has to offer!!
Will not return to this location
I am not complaining, just telling of our experience and observations. The Rooms are run down; only two electrical outlets in the room and the one in the bathroom kept tripping-reported it each time but it never was resolved. Room safe door broken...reported it. It was never fixed. The food at buffet poor quality and not hot; drinks watered down; There was no real cream/milk for coffee, tea, or cereal. I would suggest that you bring your own creamers from home. There is some type of boxed milk which had an awful after taste. I went to infirmary for a bandaid. The person sitting there told me he only had four bandaids and he could not give me one, I should go to the store to buy them because he could not spare one. On a positive note, the staff there overall were very nice and pleasant. They tried to make it a good experience. We will not be returning to this location because of the poor quality of the food and the need for the rooms to be updated.
A last resort, so to speak...
We're easy-going people who spend a lot of time at mid-level resorts in places like Cozumel, Aukumal, and elsewhere around Riviera Maya. Our expectations are basic, we get it. That said, we recommend you avoid this place. Aside from lovely service staff, everything about it is low-quality. And while every resort wants to up-sell you, and some hawk private memberships and even time-shares, the Sabor and its next-door cousin "Secrets" go after guests with a vengeance. Sure, when we arrived at 2pm our room "wasn't quite ready..." which is resort-speak for "hang out in the lobby for a while and we'll get a salesperson to pitch you while you wait to get a room key." Fine, we get it. Well, some guy named Eleazar descend upon us and overwhelmed us like a used car salesman, offering us points and coupons and even a free bottle of tequila if we only join a different salesperson for breakfast the next morning and agree to a tour. We said we'd consider it, and repeated that numerous times. Meanwhile, our room wasn't ready for two more hours (!). The place seemed crowded, loud loud loud, unkempt, low-end and each area seemed to have its own unpleasant smell of bleach or garbage or grease burning. Just a lousy environment. Finally, we pressed them for a room and they clearly had lost our paperwork. We'd been waiting nearly three hours, it was getting dark, and we'd traveled all day. So we pressed them yet again, standing in line to do so each time. It took some real leaning on them to finally get a room; they relocated us -- with great fanfare and with regular references to the big "favor" they were doing for us, to the "upper-end" Secrets that's attached to the Sabor by a hallway. Well, we're familiar with Secrets and if you are too -- you wouldn't recognize the broken-down joint they're passing (and charging) for/as a Secrets. A single 40w floor lamp in the far corner with a shade the size of a Dixie cup was the only lamp in the room. The ceiling fan didn't work. The water pressure in Mexico is never good, but this was downright silly. The trickle was scalding or freezing and impossible to set. The furniture was stained with holes in it, open electrical boxes hanging from the porch walls, the sink didn't drain so it was usually filled with four inches of the hotel's backwash, and dirty dishes lined the hallways and sidewalks. Honest, none of this is an exaggeration! The people working in the restaurants and other staff were wonderful, very nice, but the grounds were trashy and disorganized, there was little to no sea life or coral offshore for snorkelers, and there was really not much difference between the skeezy Sabor and Secrets other than a few amenities like, oddly, a shoe shine service and 24-hr room service. Service people and waiters like Victor and Andres were especially professional and personable, however, the grounds, the operation, the pitch-pressure and the old, worn-out fixtures, beds, etc. prompt us to point you toward most other resorts in the area and not to this place, unless you're looking for a vacation that's the equivalent of riding in an crowded old subway car.