Situated on beautiful Cozumel just off Mexico’s Yucatan coast, the Sunscape Sabor Cozumel is the most complete beachfront resort on the island offering families and couples an ideal tropical getaway. The Unlimited-Fun® experience at this resort begins with two sparkling pools, lively bars, limitless dining, and exciting live entertainment while the resort’s spacious accommodation offers stunning ocean views. Around the resort, there is a large choice of land and watersports, and the largest beachfront of any resort in Cozumel. Very family-friendly, there’s a kids check-in, welcome treats, and an Explorer’s Club for Kids.
Location: On Cozumel Island, 12 miles off the Yucatan coast. Approx. 20 minutes from Cozumel International Airport or 90 minutes land and boat transfer from Cancun International Airport.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3387 reviews
Relaxed atmosphere was welcome
We spent Feb 14 to 21, 2020 at Sunscape Sabor. We were a family of 11 people and for the most part we had a good holiday. If you are looking for a relaxed resort where you don’t need to worry about dressing up too much at night (Men did not get turned away from the restaurants for wearing shorts) and want to get reasonably priced ocean front rooms, then this resort is for you! The drinks were awesome, with the bartenders making any kind of drink you could think of. The entertainment team were tireless in their jobs, working long hours and still being friendly and encouraging participants to join in the activities. We enjoyed the retro show and the fire show. We had ocean front rooms (highly recommended asking for building away from the main pool, as it is a bit noisy and no privacy on patio). It was lovely to sit on my patio and relax while looking at the ocean. We never had a problem getting loungers at the beach. The staff were always helpful and friendly. My suggestions for Sunscape to improve the resort: 3 couples in our party had booked a room with a king sized bed, but instead got 2 double beds, which is not great for a couple. More consistency with the mattresses would be good. My bed was too hard and another person’s was so soft that it was causing her back issues. The condition of our bathroom was my main complaint with the room. On my second day the shower spigot fell off the wall, and our bathroom ceiling leaked whenever the unit above had a shower. Please invest some money into improving the bathrooms and it would go a long way to improving this resort! We were also missing dessert options like ice cream. If you added an ice cream parlour, or just had it as a regular option for dessert that would be awesome. We tried the buffet for dinner once and found the food almost inedible. After that we only ate dinner at the a la carte restaurants. The buffet was better for breakfast and lunch. Last improvement would be to prevent the sewer smells at various spots around the resort. If these issues were fixed, then I would not hesitate to recommend this hotel and would change my vote to a 5 star rating!
Great Staff & Great Snorkeling
The staff at this resort are absolutely amazing! Special shout out to Antonio, who helped with our bags, drinks, and spoke to us every time he went by. The snorkeling at the beach was beautiful, and my husband tried diving which was also spectacular! Food at the only buffet wasn’t great, but the a la carte restaurants were really good. I don’t recommend a room on the ground floor, our first room had a leaky air conditioner so we upgraded. Beautiful second room! Again, staff and management were wonderful the whole time. Spa is beautiful too! I would recommend this resort if you’re looking for a relaxed atmosphere and/or take the kids - lots of activities for them too!
Where is the ice cream?
I asked the same question at the front desk and was told to write a comment on Trip Advisor. So, where is the ice cream? This is a question that is asked a whole lot...and still we have no ice cream. Management of Sunscape Sabor Cozumel, where is the ice cream? Your guests would really enjoy some...on a regular basis!
Great family resort
This resort is very family friendly. Lots of toys, catamarans, paddle boards, kayaks, snorkels. Kids had lots to do. Food was very good. Something for everyone. Had a ball at the foam party. Staff was very friendly and helpful. Only so so thing was the room. Needs a remodel. Bed was very comfortable and didn’t spend much time in the room. Bar service was great. Everyone has a great time.
This is our 8th trip here. We love visiting here and try to come 2x per year. The staff is wonderful, very welcoming, friendly and helpful. At the moment you arrive, Juan Carlos and Antonio meet you at the front and help you with your bags and help with the process of checking you in. Pablo at the front desk was very nice and got us in our room quickly. The room we stayed in this time was perfect, we had an oceanfront room with quick access to the beach. We do a lot of training here for triathlons. We ran the beach everyday we we were here and swam. The ocean is very clear and usually see lots of fish. It is a little rocky getting out to swim, but once you get there it is worth it. Mario at the buffet is super nice and helpful.