General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4541 reviews
Amazingly perfect visit with incredible food, entertainment, and friendly staff!
This was an outstanding all-inclusive vacation resort! 5 restaurants, plus a snack bar for junk food needs & 24-hour coffee shop or room service. Nice variety at lunch buffet, they'll even cook to order sea bass, perch, lobster, steaks, sushi. Amazingly beautifully-crafted desserts! Food presentation exquisite in all restaurants! Entertainment staff organized many 'special' parties, during our stay: Super Bowl, Oscars, Valentine's. The attention to detail at these events was wonderful. Nice variety of musical entertainment in the bar each evening, & shows to see late evening. Can also eat healthy & stay in shape in the gym, aqua spinning, water aerobics, plus a variety of fun classes & tournaments daily. Participate or do nothing. Sunsets amazing! We met several other couples who had returned to Secrets 3 and 4 times, and we want to return as well! A beautiful vacation in so many ways!!! Favorite staff members: Higinio-Portofino, Homero-Market Cafe, Lucas-Entertainment, Mac-Entertainment, Aimé-Market Cafe, Karen-Oceana, Humberto-Oceana/Seaside Grill, Yulia-Entertainment, Leonardo-El Patio, Alberto-Pool, Benji-Pool, Francisco-Himitsu, Alexis-Himitsu, Jorge-Market Cafe/Wine Instructor, Estephanie-Pool, Estephanie-Oceana, Enrique-Market Cafe.
Secrets is a very large resort. Unpretentious at the onset. It houses several restaurants and one buffet. The food is good however large groups are difficult to accommodate. They will seat groups of 8-10 but you will be asked to purchase wine. Our room was nice but the lighting is poor. The bath area is large with a jetted tub and shower however there is little to no room for your “stuff.” We attempted to make reservations for one of the restaurants but you need to make them the day of your dining and preferred members often take up the spots. There is a line to the concierge to make reservations. Overall, I would come back
Staff was great!
Was there for a company team building weekend. Everything was world class! The staff worked tirelessly. One staff member Yulia, went out of her way to make sure we had everything we needed. All the events were covered nicely and it was all smiles the whole trip. Some staff even played a little volleyball with us. My first time to Mexico, and I can't find one flaw in the 3 days we were there. Would certainly recommend this resort to anyone.
Couldn't be anymore impressed!
We are in the middle of our 6 day trip and couldn't be anymore impressed! Everything about this place is incredible. The room is awesome, food is as good as it gets, and the staff is the most professional of any I have ever seen at a resort. After reading a few negative reviews on here, my wife and I were a little nervous about staying here. Boy were those feelings erased the very first day. This place is an absolute gem! The nightly entertainment last night was spectacular. The band was great, the fire show was the bomb. I'm just glad we have 3 more days at this slice of paradise.
Not as good as expected
We went to Secrets early February 2020. The resort is as nice as any 4 star resort in Mexico, for the price we paid we thought it would be nicer/fancier than it was, but we were very happy with the room. We had a basic gardenview room (actually had a small ocean view, not sure if that's because the resort was fairly empty when we arrived or if that's just how the garden view works out sometimes) and it was large and had some really nice touches, like the room service cubby that would be used if you had your do not disturb light on. We really like that as we could just leave the tip in the cubby and didn't have to talk to anyone or have them deliver the food into the room. The bathroom was really amazing, very large with separate sinks and a large 2 person jacuzzi tub, separate toilet with door and 2 person shower with 2 water heads in it. There is a cool sliding barn door that allows the person in the bedroom to see in to the shower so that was fun. The resort is very geared towards couples and romance, but there were some annoying issues that came up quite quickly. One is that they have a strict smoking policy which, in a nutshell, is that there are designated smoking areas on the resort, and you are not allowed to smoke on your balcony. We thought was ridiculous. We don't smoke cigarettes but my husband likes to enjoy a few cigars on vacation. We have never encountered any issues with that before in Mexico and honestly, if we had known that ahead of time we wouldn't have stayed at Secrets. I didn't know if it was a new Mexican law or if it was just the resort as we haven't been to Mexico for 2 years, but previously we never had any rules except obviously no smoking in the room or restaurants. As it is cold in Cabo at night and he couldn't smoke on the balcony we never actually used it. I'm sure to some that is a silly deal breaker but it's just something he does to relax, and felt like he couldn't relax fully. The pool is warm and big, there are 2 hot tubs as well for when it clouds over or gets cold later in the day. We were in the pool and brought a small water ball to toss around and we were told by entertainment staff that we were not allowed to have a ball in the pool. When I asked why, he said he didn't know, he just knew we weren't allowed to do that. It wasn't written on the pool rules anywhere so we kept tossing the ball around the next days. We were careful not to disturb other people in the pool and we are all adults so it felt like we were being babysat on a very expensive vacation. I feel like most people go to Mexico to get away from all the rules in Canada/US so to have things like that popping up all the time was frustrating. There are no straws at the resort which is hilarious as they use thousands of water bottles every day and do not recycle those whatsoever, but we always bring our own cups and straws so it didn't really matter to us. Just remember that when you order a pina colada. You try valiently to get a taste and it finally spills all over your face (saw it happen to a few people including myself lol). They barely played music at the pool area so it seemed a little dead in my opinion, people brought their own music to liven it up. The beach access is from one area that we could find, by the beach bar, and the resort had a lot of special events going on in the week that we were there and frequently areas would be cordoned off or seemed unaccessible, including the path to the beach. We went for a beach walk so hubby could smoke his cigar and they were setting up for a wedding or something but had security there and many other staff members, and you basically had to walk through tables set up to get down to the beach. It felt like you shouldn't be walking through there. There was a dinner buffet only for a few nights (2?) during the week we were there, which meant that we HAD to go to a restaurant for dinner or else order room service. We didn't want to have to do a 3 course sit down dinner every night so that was frustrating as well. Sometimes you just want to get your own food and dress down a little but it wasn't really an option. At least you don't have to reserve a table in the restaurants. Food was pretty good, the sushi was great in the Asian restaurant, Italian was ok, Mexican was great, and we never tried the seafood one. Buffet was a little small for the size of resort (in my opinion) but the smoothie bar at breakfast was a nice touch. They didn't have a toaster for a few days and then it appeared one morning. It's very well maintained and we loved most of the entertainment staff. The bike tour is definitely worth your time and the art walk as well. Nightly entertainment was good, there was a fire show one evening that was really cool to see. It does get really cold at night so bring appropriate clothing. I didn't realize how cool it would get and really didn't have the right clothes for it. The had cornhole, a putting green, ping pong tables, and a pool table which was in the disco. They do not have a tennis court anymore. We did see people smoking wherever they wanted including in the pool, so I guess the lesson is to just do whatever you want and see if you can get away with it. Overall I would give it 3.5 stars but I can't do that on here so I will round up to 4. It seems like the brand takes itself a little too seriously, or maybe we just aren't the target demographic. The spa was ridiculously expensive (250 US for a regular massage!). We won't be staying at Secrets again, we will go try a RIU or another Iberostar instead. We just didn't feel like it was worth the money, even though we got a decent deal through Costco.