Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time. Additional information available at check in
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Resort Details
- AyamiA la carte Asian cuisine.
- Barefoot GrillHamburgers, hot dogs, nachos and more
- Coco CafeOpen 24 hoursCoffee, tea, bagels, salads, and desserts
- La TaqueriaA variety of tacos, tortas and quesadillas
- Red FishSpecial ceviche and snacks
- Restaurant OInternational buffet open for breakfast and dinner.
- RisottoA la carte Italian cuisine.
- The Beach Bar & GrillSnack favorites like ceviche, burgers, nachos and more.
- The DeliCoffee, tea, bagels, salads and desserts.
- The GrillA la carte grilled specialties served for lunch and dinner.
- Various Lounges/Bars
- Reflections Lobby Bar
- The Lounge & Terrace
- The Pool Bar
- K Bar (open seasonally)
- Altitude Club Bar
- Hacienda El MorteroAuthentic Mexican cuisineLocated 5 minutes from Reflect CancunReservations are required and can be made with the conciergeReservations are taken on a first come first serve basis. 40 people can be seated per night.
Dinner reservations are available for Altitude Club members only
- 24-hour front desk
- 24-hour room service†
- Air conditioning
- All-inclusive meal plan
- Babysitting†
- Business center†
- Car rental desk†
- Child programs
- Concierge desk
- COVID test onsite
- 24-hour front desk
- 24-hour room service†
- Air conditioning
- All-inclusive meal plan
- Babysitting†
- Business center†
- Car rental desk†
- Child programs
- Concierge desk
- COVID test onsite
- Currency exchange†
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Medical Facilities Service, Offsite†
- Parking
- Pool
- Spa†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Children's pool
- Children's program, onsiteActivities and supervision are available for children at the kids club.
- Pool
- Spa †
- Water activities
- Golf †Complimentary greens fees.
- Motorized Water Sports †
- Scuba diving †
- Dreams Tulum
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
10344 reviews
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Jun 29, 2025Amazing service from everyone here
The staff at Krystal grand were very attentive to your needs. They were very kind and welcoming from our first encounter till the very end. They made our experience even more amazing than it already was.. Thank you to Julien, Cristain, Javier, Miguel and Hector. You guys rock.
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Jun 29, 2025Room Service
Thank you Luis Keb for your impeccable service in room service. I ordered desert and Luis decorated the plate using chocolate writing, “welcome back Barb” I loved it ! He’s always puts a smile on my face with his added touches. Thank you !!! I travel to Krystal Grand a couple times a year. I’ve shared the many wonderful experiences to my family about the amazing staff. Now, my family are all repeated guests as well. Keep up the great job !
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Jun 28, 2025
Krystal Grand ( Yaimi hibachi)
Hibachi was great!! Pablo Cesar was a great host and very entertaining!! Best meal with a show in the entire hotel. It fills fast so reservations must be done early morning
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Jun 27, 2025
The best show
The hibachi dinner was amazing. Caesar put on the best show I think I’ve ever seen and I’ve been to a lot of hibachi restaurants, as it’s my favorite. My husband and I really enjoyed. So far, this was the best part of the stay.
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Jun 27, 2025
Hibachi was first class
Hibachi experience was excellent. Caesar was a great chef/host. He made sure the table was engaged and entertained the whole time. 10/10 Would go back again.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18