General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 3166 reviews
Highly Recommend This Resort - Service was spectacular!
We stayed at the resort for the first few days as part of a reward trip and the remainder of the trip on our own. I cant think of one even small negative about this place. The highlight is the incredible staff. They gave the best service always with a genuine smile. Daniel with the entertainment staff truly loves his job and went above and beyond to help me celebrate my birthday. Alberto at the Xcelerate Pool bar was so attentive and friendly, Balthazar at Kebbeh restaurant was so fun and attentive and got my birthday off to a great start. Gabriela a beach bar pool & beach server was constantly checking on us to make sure we had everything we needed. In addition the food was fantastic so fresh and flavorful no matter what restaurant we ate at. The resort is beautiful very lush. Very easy to get around and find places. Spa treatments we had were perfect and then we were able to enjoy the therapy pool with no rush even though they were getting ready to close. This hotel is a VERY active adults only resort so if you are looking for a quite laid back resort this isn't for you...however they do have a quiet pool that was a nice getaway from the activities of the other pools. So a nice combo of fun and activities and relaxation. As active and fun as it was it never got out of control the staff was very focused on making sure everyone was enjoying themselves. Rooms were huge with lots of storage space and the beds were VERY comfortable. Operating the lights in the rooms was a bit confusing but we managed
Best trip ever!
Moon and Daniel from the e-team are the best! We stayed at Breathlesss a couple weeks ago and we had a lot of fun We met MOON AND DANIEL who made our stay even better and fun!! We were a big group and they were always around playing and talking to you with a great energy. The shows were all very cool, the food was good and everybody was nice to you, The resort is also very beautiful but our favorite favorite part of the trip was meeting these guys. If you go to breathless at cancun look for them, they will make the difference!!
Best Get Away in 5 years!
We stayed in Exhale and it was definitely worth the little extra for the perks. The rooms had great air conditioning and a powerful fan. The restaurants took a little longer to be served, but most of the food was fantastic. Diana Y Alain made sure our last evenings meal was special! Yeckzee was an amazing mixologist. I'm not a huge drinker and I was able to tell him what flavor I was looking for and he made the absolute best drinks. At the pool Edilberto and Charlie Boy made sure we were well hydrated!! My favorite was Sandra. She was so much fun and was very sweet and interesting to talk to. Gio was also great- so much energy. He really got people excited!
Lacks service and communications with clients. DO NOT GET MARRIED HERE
In January 2018 we started planning our wedding for November 2018. They were quick to take our deposit then It quickly became terrible experience, all communications would take weeks to be answered or not answered at all. 1 month prior to us arriving the wedding coordinator went mia. Not replying to any emails, we had sent a $3000 payment a month prior that had not been processed. She told us that they were in the process of changing their payment system and couldn’t process it. The contract stated that the wedding had to be paid in full 24 hours before it took place. The payment was finally processed 2 days before our departure. Upon arrival we were greeted by a wedding coordinator ( Adrianna ) she was NOT the coordinator that had helped us plan for the last 11 months instead she informed us that the other was no longer with them and she would make sure that everything went without a hitch. Adrianna was amazing, although while on vacation we had to go through all the information again as there was no communications with her in the past. She did a great job and everything went according to plan. The resort had water issues when we got there. We went 4 days without water. On my wedding day I had to take a shower in one of our family members room because we had no pressure and the water coming out of the tap was very dirty. We decided to concentrate on our wedding and the day after I asked to be put in a room in another building that had water. The supervisor Ivan at the front desk was everything but professional. He refused to get us a new room. He said there was no other rooms available. It wasn’t until after I got extremely upset that we weren’t able to shower and we’d spent $16k CAD to be there for our wedding and brought 12 guests with us that he finally agreed to move us to a new room. Not only did we get moved once but twice ! Although he said there were no other rooms ?? The resort it self is beautiful and all the servers and attendants are all amazing ! We had great service from them, the food was great in all restaurants. The only exception is the evening snacks ( serving raw meat burgers ). Breathless owes us $1000 cad for overpayment from the wedding ceremony. It took 4 months of endless messages and reminders on my part to finally get refunded. Now we were actually willing to give them another chance at booking our 1 year anniversary and couples vacation with them but AGAIN 6 weeks and counting no answers from them regarding the new booking ! This place is ridiculous on the customer service front. Please do yourself a favour and do not get married there. Although very beautiful it’s not worth the stress.
My only complaint is having a dress code at dinner and having long wait times at certain restaurants. The ocean has a lot of seaweed in it which was disappointing. Everything else was perfect and the workers were excellent and very friendly. I would book here again in a heartbeat.