The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. The RiuLand program takes care of the little members of the family with plenty of amusement activities during the day. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
LocationCancun - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies:Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Maid: Included in vacation price.
Bellman: Included in vacation price.
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler RatingBased on 6520 reviews
We have just returned from an 11 night stay at this hotel and I can safely say I have nothing negative to say about it at all. The hotel is spotless and the staff are brilliant. We mainly ate in the buffet restaurant and the food was great every single time. Always a good variety and cooked to perfection. The staff were always at hand making sure you had everything you needed and topping up your drink as soon as it was getting low. The pool bar is great, never had any issues with the staff at all. The waiters round the pool made sure you always had a drink beside you. We spent most nights in the sports bar and Alfredo, the barman, couldn’t have been any nicer. He had my mojito ready as soon as I walked in the door and made an effort to chat to everyone. We got upgraded to a larger room on arrival and it was lovely. The jacuzzi bath looking out over the balcony was heaven!! Alberto our cleaner had the room spotless at all times and went to a lot of effort with the towel animals he would leave on our bed. While we were there we took a trip over to Isla Mujeres and I would 100% recommend it. We didn’t book it through a company, just went to the pier along the road and got our tickets there. We hired a gold cart to drive round the island and it was definitely one of the highlights of the holiday for me. We always tipped because the staff work hard and their customer service is excellent but I can say that I didn’t feel at any point that any staff were forcing or expecting us to tip them. I had the best time here and will hopefully go back some day.
Never Dissapointed at the Riu Palace Peninsula
Absolutely perfect. Incredible service. Great Food, great beverages not diluted. Rooms exceptionally clean. We tried one other resort and actually left it so we could go to the Riu. We stayed at Riu 2 other times. Thought we would change it up. Big mistake. After 2 night we left a Dreams location and went to the RIU. For dinner Look for Luis and his brother in the Buffet for excellent service. In the morning find Armando and his gal partner . They were awesone.
So we had our 14 day Honeymoon here and after a 10 hour flight from London we felt so at ease upon our arrival. We were greeted with a welcome drink & a room upgrade as it was our honeymoon. We were on the 14th floor & had amazing views across the bay to Isla Mejures. We entered our room & we had a lovely surprise, chocolates and champagne on the table. The room was amazing, always clean, fresh towels etc and fridge fully stocked throughout our stay. Our bags were brought up to our room for us which was great after a long flight. We have dined in The Italian, Mexican, Steak & Lobster & General Buffet, pool bbq area & the sports bar & and cant fault any of them. The food has always been great and staff amazing. We had a great time at many of the shows the entertainment team put on in the Evenings. During the day by the pool, we had a great time relaxing and being entertained by the staff (who are bonkers) in a good way, god knows where they get their energy from but they were fantastic! A special mention must go to Adrian who was always on hand to get us drinks around the pool,he & the rest of the staff worked tirelessly for long hours, a credit to the hotel. We took an excursion to Holbox which was one of our highlights, massively recommend this! I swam with whale sharks which was a bucket lister and truly amazing experience I’ll never forget, we had a fab crazy evening on Captain Hook pirate ship which exceeded our expectations! We self booked our trip to Isla Mejures, just pop along to the pier down the toad and hop on a ferry! I could go on forever as we truly had the best time and met some amazing guests and staff. The staff here can not do enough for you, we would definitely return to this hotel in Cancun.
Staff was very friendly, nice pools and good shows at night. The food was very good. I didn’t like the birds in the main restaurant flying around the restaurant and over the food . The bed wasn’t confortable and sheets were yellow.
Great resort, but be aware of BERNARDO
The resort is nice. EXCELLENT food (steak house and main buffet restaurant), beds are comfortable, location is good, and security is great. However, Bernardo at the bar pool was the rudest bartender I’ve ever come across. He blatantly told me that he would not serve me because I did not tip him the previous day. I’m not sure how he could make such accusations because I literally gave him a $10 bill the second that I met him, and had tipped him that same day $3 after ordering a beer. He was beyond rude to myself and my family our entire stay there, so much that any time that we wanted to order a drink he would ignore us. Please note that we were nothing but nice and respectful to him. I had to order drinks via complete strangers who I had just met at the pool. That was the only way that I could get a drink THAT HAD ALREADY BEEN PAID FOR. Many guests noticed his ignorance and said that they would be writing reviews warning travelers as well. Talk about a real life buzz kill. I almost NEVER write negative reviews either, so he had to of had terrible service. Other than that, a decent resort. Would I go back? I’m not so sure. Bernardo really killed things for us. Never in my life have I ever had someone in the SERVICE industry blatantly be rude to me and my family, and to make false accusations against us, when his own coworker told him that we tip, well at that! Get rid of Bernardo and I’ll be back anytime! Great beach, too!