Resort Details
- Various Lounges/Bars- Lobby Bar
- Sports Bar - Various Restaurants- International buffet
- Krystal Fusion restaurant
- Japanese restaurant
- Italian restaurant
- Mexican restaurant
- Grill and steakhouse
- 24-hour room service
- Elevators
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- 24-hour room service
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Tour/sightseeing desk
- Water sports†
- Internet Access
† Fees may apply
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Non-Motorized Water Sports- Windsurfing
- Catamarans
- Kayaking
- Snorkeling equipment - PoolThere are 4 swimming pools, one of them with swim-up bar and adjoining Jacuzzi.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of the hotel.
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
9196 reviews
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Jun 29, 2025Excellent and amazing customer service!
Service is Exceptional from rooms to restaurants. The adult pool was very entertaining and the customer service was 100%! Bartender Guzman was very engaging and had excellent customer service! He will remember you the following day and your favorite drink! Great Service! Highly recommended!
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Jun 29, 2025Family trip
There were 11 of us for a family trip, youngest being 11. The resort was well equipped to handle the large group. The kids seemed to be occupied enough when we spent time at the resort. Plenty of space at the pools. The service was outstanding all around. I even found the beds comfortable. The only downsides were long waits at the restaurants (even for a table of 4), location (not within walking distance to anything), lack of privacy in room for bathing.
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Jun 25, 2025
Riu Palace Peninsula
We stayed from June 11-17th at the Peninsula, for the 2nd year in a row. Everything from check-in to check-out went well. Alex, the bell-hop, greeted us at the van with his huge welcoming smile and friendly demeanor. We were immediately given a welcome drink while waiting in the short check-in line. Ricardo, at check-in, was super accommodating, professional, and helpful. We arrived at approximately 1PM and our room was ready, to our surprise. The view from our room, on the 9th floor, was breathtaking and incredible. Our room was spacious and in very good condition. Byryan did a great job at keeping the room immaculate. We loved the food at the buffet, the steak house, and the Italian restaurant. We didn't eat at the other restaurants, that's why they are not mentioned. Every single worker was super friendly and hard working. The bar staff, waiters/waitresses, and even the workers promoting the nightly events would engage in conversations with us. They are all top notch. A shout-out to Ezequiel (my apologies on the spelling) who was our favorite bartender at the resort! The beach is fantastic- it is the best of both worlds. The right side of the beach has big boulders and multiple cut-outs which felt like little personal beaches. Contrary to what people have said, the sand is still soft on that side (and not rocky). On the left side of the hotel, there is a sandy beach that extends all the way to the end of the Riu Caribe. There was never an issue getting a beach chair on either side of the hotel. There are waiters constantly serving drinks at the beach and the pools. We went to the Caribe a few days during our stay. One day we walked to the Riu Palace Las Americas (about 30-40 minute walk). We stayed at that resort 2 times and wanted to check it out. It is a great feature that you can use the facilities at the other Riu resorts. Actually, that was one of the main reasons we stayed at the Palace Peninsula - so we had access to other resorts. The resort is being renovated next summer - so we will have to find another Riu in the area that will fit our needs. When they remodel the resort, we hope that they include a self-service coffee bar and water bottles in the 24 hour bar/lounge (comparable to the lounge in Las Americas).
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Jun 24, 2025
Great place. Life made easy.
Only thing was not pleased with was the coffee bar did not open until 10:00 am. and only one person was making the orders. At least open at 7am
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Jun 23, 2025
Best vacation
So clean and friendly best restaurants with great food had the best time here coffee shop was the best
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx $5) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Hotel is thrilled to announce the renovation of Riu Palace Peninsula in Cancun, commencing April 6, 2026, with a planned reopening on August 8, 2026. For booking relocations, contact Sales Manager, Antony Ortiz, at aortiz@riu.com.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Pet policy : Pets Not Allowed
- Early departure policy
- Early departure penalty:1 nightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early departure penalty:2 nightsApplies: Sunday - Saturday 24Dec25 - 30Apr26