Guests will receive up to $400 in Resort Credits (in the form of credits). Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services
and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits
may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits (in the form of credits). Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services
and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits
may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- Various Lounges/Bars- El Cayuco
- Los Bohios
- Siboney
- La Yola - Various Restaurants
- Los Haitises, Buffet-style
- La Coupule, Gourmet
- La Dorada, Mediterranean
- Hashiru, Japanese
- Jambalaya, Cajun
- Los Bohios, Steakhouse
Guests are allowed to use the restaurants in the adjoining resorts. Consult with the hotel upon arrival for policies and restrictions.Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Golf
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Safe deposit box
- Sauna
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
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The resort offers the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Billiards
- Children's pool
This resort has a kids splash park.
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-siteThis resort has a Fit & Fun Fitness Program.
- Gambling †Spend an entertaining evening among various games like Black Jack, Poker, Roulette and Slot Machines (bar is included).
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Cycling
Billiards
Bocce
Football
Gymnastics
Table tennis - Golf location (onsite/nearby) †
The 18-hole P.B. Dye golf course is nearby.
- Motorized Water Sports †
For an additional fee, take diving lessons at a CDC PADI GOLD PALM RESORT diving center run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs
- Non-Motorized Water Sports
Activities include:
Kayaking
Windsurfing
Beach volleyball
Catamarans
Aqua gym
The scuba clinic
Snorkeling - PoolThere are 2 pools on-site including kids splash park.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Teen programs †
- Teens disco
- Eagle Star camp - 13-17 years old
- Tennis court
- On-site EntertainmentEvery night we have different shows for all the family. Kids show starts at 7:30pm to 8:00pm and adults show starts at 9:45pm to 11:00 pm.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
13696 reviews
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Sep 02, 2025VACATION NIGHTMARE
Beautiful resort however.... don't be fooled like we were. Amazing price & they even offer a $400 resort credit per room when you book. Once you arrive it is a different story. The staff is the rudest I have ever encountered on vacation. The check in process was 45 min... The person checking us in would get annoyed if we interrupted to ask questions. We did not get rooms close together like we asked & were promised. Then when you ask about the credit you get the runaround.. Ask the concierge. Then you go to ask the concierge & they shoo you away. After days of asking different people we find out its a coupon for 25% one item over $100. They laughed at me for believing that it was actually a credit. Literally laughed at me out loud at the concierge and then they told me did you read the fine print in the App? The staff across the board was nasty & annoyed to be bothered. Do not book this resort you will have a miserable time. The food was sub par at best. Our room was only cleaned once during a 4 night stay. Transportation never arrives when you call to be taken to one of the neighboring resorts. DR is amazing but steer clear of this all inclusive nightmare.
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Aug 28, 2025
Terrible Service – A/C Broken for 6+ Hours
We stayed at this hotel and the A/C has been broken since 5pm. We called at 6pm to have it fixed, and now it’s been almost six hours without any technician showing up. In the middle of summer heat, the room is unbearable and impossible to stay in. This level of service is completely unacceptable — the staff clearly do not care about their guests’ comfort.
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Aug 17, 2025Disappointed with Prestige Club Customer Service
I have to say, I’m very disappointed with the Prestige service at this resort. Since Tuesday, I’ve been requesting a birthday cake and a dinner reservation for 12 people to celebrate my son’s 16th birthday. Unfortunately, no one ever followed up, and I’m leaving tomorrow with nothing arranged. The resort itself is beautiful, and the setting is lovely, but the customer service—especially at the Prestige level—has been truly underwhelming. For a brand that promises elevated service, this experience was a letdown.
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Aug 06, 2025Beautiful Property but Major Service and Communication Challenges
We traveled as a family of 8 and booked three rooms. The rooms were spacious and generally comfortable, though some areas could use minor maintenance. One issue was the bathroom setup, the frosted glass doors didn’t provide enough privacy, and shower had no door at all, which caused water to spill throughout the bathroom. The water pressure was also very poor. The biggest disappointment was the location of our villa. Despite tipping the concierge at check-in (who told us he was assigning the “best” villa), we were placed right next to the morning staff gathering area. Every day around 6 AM, cleaning staff would meet outside our villa, speaking loudly and using walkie-talkies. Being woken up this early on vacation was extremely frustrating. Another major issue was the language barrier. Most of the staff did not speak English, making even simple requests very difficult. For example, we couldn’t order plain pasta for a child at the buffet — everything had sauce, and no one understood the request. At one point, I tried to exchange towels, and the staff member refused to help because I didn’t speak Spanish. Only when I asked for a supervisor did he suddenly cooperate. This language barrier made it feel like English-speaking guests were not a priority, which was disappointing. Only a few managers spoke some English, but not enough to solve everyday issues smoothly. That said, the resort grounds are beautiful, and the food is decent. But the poor communication and lack of service consideration for non-Spanish speakers left us with a very mixed impression. I would not recommend this resort to English-speaking travelers unless you are comfortable navigating significant language barriers.
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Jul 30, 2025Vacation at Iberostar bávaro
Excellent trip. The resort is amazing and I’m a flawless condition. Gheremy at the star prestige is a tremendous assistant. Definitely recommend it.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet policy : Pets Not Allowed