Highlights and features
- · Only 10 minutes away from the airport.
- Upgrade to the Preferred Club an enjoy an upgraded suite in a premium location, access to a private lounge, and other exclusive privileges.
- · Maximize your vacation hours by checking pick-up times on scheduled transfers.
Know before you go
- · Relax in the cenote-inspired Dreams Spa by Pevonia®.
- Find the perfect meal for every occasion at one of the nine unique on-site restaurants.
- · Enjoy a wide range of activities perfectly suited for every vacationer.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
All Preferred Club rooms offer the following additional amenities and services:
•Preferential status and amenities
•Preferred Club suites in premium locations with amazing resort side ocean views.
•Upgraded bath amenities
•Bathrobes and slippers
•Upgraded mini-bar service (refreshed daily)
•Pillow menu available upon request
•Complimentary newspaper in-suite (English or Spanish) upon request.
•Both rain shower and telephone shower heads
•Bluetooth connected speakers in the bathroom
•Daily maid and turn down service
•Access to private Preferred Club Lounge
•Special concierge service
•Personalized check-in and checkout
•Daily continental breakfast service
•Afternoon hot and cold hors d’oeuvres
•Exquisite desserts and fine liquors
•Complimentary business center
•Exclusive dining privileges
•Daily á la carte breakfast in Oceana restaurant
•Private Preferred Club beach area
•Beachside waiter service
•Bali beds available (additional costs apply)
•Beach concierge service
•Exclusive spa privileges
•25 min. back massage in a shiatsu chair at Dreams Spa *
•Additional 25% discount on spa treatments **
* One per person per stay (maximum for 2 guests, 16 years and older).
**Not combinable with any other promotions or offers.
** Added value’s are not combinable with same added value’s of other promotions.
Unlimited -Luxury Inclusions program includes the following amenities:
Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
24-hour room and concierge services
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule)
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- Oceana
À la carte seafood dining experience
Daily à la carte breakfast.
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
5011 reviews
-
Oct 02, 2025We were in Cancun?
Half of the restaurants were closed. The children's slides were closed during our entire stay. The beach and shoreline are filled with seaweed. The drinks are inconsistent and the food choices are not that great. If you are prone to mosquito bites, bring lots of spray or you will be eaten alive. The resort is so isolated. There is no where else to go or anything to do unless you rent ground transportation to get there. Our Preferred Club room accommodations were wonderful.
-
Oct 01, 2025Wouldn’t Stay Here If I Were Paid To
When first stepping outside of your transportation, the report seems quite impressive. The welcoming staff is friendly. The bag handlers are eager to rip your bags from your hands or out of the transportation and wheel them away, so that you can tip them later, even if you insist on wanting to handle your own bags. Check-in was pleasant enough, greeted with a glass of cheap and foul tasting champagne. Given every sales pitch possible to try and upsell to a higher class room for ridiculous amounts of money, but they will come back with a lower rate quite quickly. Once signing the paperwork for your stay, you are handed off to another employee who wants to offer you a “special” breakfast only for you….time share pitch, stern no and a blank face and he will disappear pretty quickly. Off to change for the pool in their lobby bathroom as the room isn’t ready yet, but that was expected. The lobby bathroom is quite underwhelming. Suits on, off to the swim up bar. The property is pretty, but small. You can walk it all, and get the lay within 5 minutes. On the way to the pool bar, the smell hits you….the black, sludge, sewage like water sloshing up on the beach. The ocean looked and smelled like a sewage spill. Now, I don’t think this part of the resorts problem, but it certainly was major flaw during our stay. Nothing like a Mexican beach vacation at a resort on a beach that you can’t use. Now, at the swim up bar, the drinks taste, off….at best. During out 4 night stay here, we tried every drink we could think of. Not a single drink was pleasurable to drink. By the end of the 2nd night we were done drinking. There was no buzz to be had by any of the alcohol, but it wouldn’t definitely make you feel terrible. The food was impressively terrible. We were served “filet” as our choice for the meal at the wedding we attending, I don’t think a single person that ordered the filet actually ate more than 2 bites. I almost gaged trying to swallow the first bite. Not sure what it was a filet of, but it was not beef. This was the experience we had at every restaurant we dined at. Himatsu, World Cafe, room service, and the Italian place. It was a truly a perplexing conundrum to be in. To have so much food readily available, and yet to be starving, because the food wasn’t edible. The swim out suite was actually the best part of our stay, although the swim out pool was unusable as it was butted up right next to the mangroves, which contributed to the stench that surrounded the entire resort. The room itself though was large, comfortable, and clean. The AC worked well the first night. The second night during the welcome cocktail reception for the wedding guests, the power went out for approximately 20 mins, and for whatever reason that messed up the AC in the room. It was reported on day 3 and fixed, but then by the time we went to sleep for our final night the room was uncomfortable hot again. We had to be up early and suffered through it. Back to the power outage, outside of the resorts control as the entire peninsula lost power. There was no communication by hotel staff though and we were all left quite concerned as to what was happening. The wedding ceremony was held right in front of the family pool, so during the vows all you can hear is water sloshing and children behind you awkwardly watching an intimate moment they aren’t meant to be a part of. It was very awkward as a guest, I can’t imagine what the bride and groom thought. The wedding meal, as I mentioned earlier was quite awful. The resort did do a nice job though of staging the wedding reception on a rooftop area though and the guests did have a good time. Checkout was simple, and quite honestly the best part of our stay knowing that we were departing the resort.
-
Sep 29, 2025Arnoldo
Phenomenal meal at Bordeaux. Arnoldo was an incredible server. Very attentive and very knowledgeable. Helped make sure our night was very special.
-
Sep 29, 2025
One of the best resorts that you can find in Cancun.
My family had a great time here at Dreams Resorts and Spas and we will definitely be back. Its rare for a resort to give you an authentic feel of the Country and here at Dreams, they attempt to do this as they make a lot of the food from scratch in front of you. Watching the ladies roll and flatten the masa for the fresh quesadillas alone makes the resort worth it and the Hydrotherapy circuit experience at the spa is paradise.
-
Sep 25, 2025
Excellent experience
Amazing service at the French cuisine with the server Arnoldo, very clean and good delicious tasty food. Arnoldo was very hospitality.
- General policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.