All Ritmo Cancun Resort & Waterpark-All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

6716 reviews

• 

  Deplorable. See pictures for updated images

  The staff and people are lovely. The hotel is super old and dilapidated. Deplorable. The pictures speak for themselves. I am not one to post a review nor would I want to intentionally negatively impact a business. I do, however, feel an obligation for those seeking a safe vacation in a desirable and clean hotel. The pool was moldy within the grout and had a tremendous amount of missing tiles. The deck was washed out and chipped making it look old and gross. The bath tubs in the room are old, chipped, repeatedly resurfaced poorly, and does not look clean or safe. The pool chairs near the bar are rusty. The water park water quality felt dangerously unsafe and there was rusty metal pieces hanging from the slide that would 30 years ago served as adequate support. The hotel has not been maintained. They are also re-using single use plastic cups, re-washing them and giving them to guests. There are no words for how bad this is in the current condition in May 2025.

  Jun 10, 2025
• 

  Mo and Wi

  The hospitality is right on point, very welcoming and very generous every where you go , truly excellent service , superb, it passed our expectations not mentioned the fine dining with 5 stars service at the international cuisine Jose, Antonio, chef Israel, Meyli. The DJ at the pool and the animation crew And of course the bartenders at the pool. The best experience that you can get if you want to avoid the tourist area and mingle with locals. This is the place ALL RITMO CANCUn

  Jun 09, 2025
• 

  Experience

  Entertainment was wonderful no complaints food need more variety, bar was great Barbara Carolina y Alex excelente editado excelente los cuartos necesitan mejor duchas la piscina has too many pieces dangerous for the kids thank you for th

  May 29, 2025
• 

  Eduardo is the best

  Eduardo was amazing! He made our whole trip. Was super accommodating and always there for whatever you needed! And made the best drinks. The rest of the hotel experience was also good, however it was eduardo who really made it incredible for us! Thank you!

  May 16, 2025
• 

  Good but not amazing.

  We stayed here from the 27th April- 8th May, the hotel upon first glance is beautiful. Yes it probably does need some doing up but we liked the fact it had some Mexico style to it rather than all of the other hotels you see and go to. Upon arrival we were pleasantly greeted and checked in with no issues, we had help with our bags to our room and shown around. We did feel a little awkward because we did not realise Mexico is based heavily on tips and the staff member who brought our bags to the room was standing around waiting for a tip but we had travelled with no cash. We apologised and felt really bad and a little uncomfortable about this, but luckily the hotel had an ATM, so we withdrew some cash and found him. Our room was beautiful with a sea view and so spacious, however were a little cross with the fact that we had paid extra for this room but had no tea or coffee facilities, but looking online saw that if you had a cheaper room these were provided. We did also find a few days towards the end of our stay a chip on the floor in our room which was a little off putting because we did not take any food from the restaurant to the room as this was not allowed and having the room cleaned multiple times during our stay the chip was still there until our last day!! We had a fridge which had drinks in upon arrival and refilled when the room was cleaned. The beach was lovely and the staff worked so hard to keep the seaweed at bay, but this is nature and sadly was at many other beaches we visited whilst on our trip, it did not bother us and can't see how the reviews can be so harsh regarding something that is and was out of the hotels control. The area where the sun loungers were could defiantly do with some TLC , but the pool and area was always clean. FOOD- This was a bit of a nightmare for us and we struggled alot with it, the main restaurant was really poor, our whole time we were there they only served bacon once for breakfast, the rest of the food was either main meal food, chicken or something else, pastries and very little on offer. Lunch time and dinner time were pretty much serving the same food, salads and some other options but nothing really traditionally Mexican, we visited the other restaurant 2 evenings, one for Mexican food and the other Italian, which were both very poor. We reserved seats both nights for these and was advised to arrive 10 mins early before reservation time, the first night we were sat down earlier than our booked time and looked after no issues, the next night we waited to be seated whilst the staff just stood around talking knowing we were there. We went and sat ourselves down as there were stalls with staff selling items on (will come to that further down) and one of the waiters came over and wasn't very pleasant advising they don't open until 6.45 and we had to wait to be seated. When advised we were seated earlier the previous night and that it says to arrive 10 mins earlier he was pretty argumentative about times and that we had to wait until 6.45 on the dot. Which was pretty disappointing and spoilt the tone of our evening. I would advise the hotel to look into this as we were not wanting to be served instantly, we got drinks from the bar and just wanted to sit out of the heat but this was not allowed. Luckily we did not have kids with us but for anyone taking kids I would stress to either get some food in from the shop or look elsewhere as there was nothing really on offer for children to eat, a small stand in the corner of the room offering maybe 2 mains if that and the same desserts as adults. The stalls outside the restaurant were a nightmare, trying to rip off people with overpriced tatt that could be picked up elsewhere from a gift shop at a cheaper price, if you wanted to just look in peace that was not a thing, within a second of getting to the stalls you were jumped on and bothered by staff trying to sell you items. Even if you were just sat at the bar waiting for a drink and looking from a afar you were still getting shouted at to go over. The hotel is in the middle of nowhere with no shops around but we did find a little OXXO shop about 20 mins walk from the hotel and much cheaper than the shop inside the hotel to get some drinks and snacks. On our last day staff were helpful again with looking after our bags and popping them in the storage room until we were picked up, however we were advised on checking in that when we checked out we would not be able to use the restaurants or get drinks as we were no longer guests, which again was a little unfair seeing as we had to check out at 12 and were not being picked up until 3.40pm so couldn't get food or drinks, luckily we were advised upon checking out that we had a little time left to get some food but how long that was we weren't told. We waited in the lobby area and they had a function on or something regarding an award, loads of people being made a fuss off and loud music, so being able to sit inside away from the heat with nowhere to go from the noise was also frustrating. We had a lovely time and will be returning to Mexico but sadly will not be returning to this hotel. If you are not fussed by food we would highly recommend as apart from the few niggles what we paid for our stay was worth it.

  May 10, 2025