Bahia Principe Explore Esmeralda - Hyatt Inclusive Collection - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

9755 reviews

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  🇩🇴 Bahia Principe Luxury Esmeralda, Punta Cana — Paradise by Day, tumbleweed by Night! 🌴😂

  My stay at Bahia Principe Luxury Esmeralda started in Villa 91, where I had a lovely refurbished room for the first week. I then moved to a swim-up room, as my family are Privilege Club members and I was also offered the opportunity to upgrade. And let me tell you, the swim-up rooms are an absolute game changer! If you have the chance to book one, do it. The difference in experience is huge, and it really takes the holiday to another level. The resort itself is lovely, beautifully maintained and full of colonial-style charm, with pretty villas and well-kept grounds. Visually, it ticks all the boxes for a Caribbean getaway. Unfortunately, once the sun goes down, the magic starts to fade. The evening entertainment was so dull that I half expected tumbleweed to roll past in the background, just like in a Western film. 😂 There was very little to do, no particularly interesting entertainment and not much atmosphere. For a resort of this standard, the evenings were a serious let-down. You can only admire the beautiful surroundings for so long before wondering whether everyone has gone to bed at 7 pm. Food arrangements during the low season were another disappointment. The main buffet, Caney, was serving breakfast and dinner only, with lunch moved to Caicu, the open-air beach buffet. Now, eating by the beach sounds idyllic in theory. In reality, sitting in the Caribbean heat with no air conditioning was far from comfortable. Add an extortionate wait to get a table for a group of five, and lunchtime quickly became less of a pleasure and more of a logistical operation. We often ended up visiting other resorts for lunch or skipping it altogether and eating in our room. A real shame, because the only convenient alternative seemed to be the usual selection of fast food and snacks. Not exactly what you hope for when paying for a luxury all-inclusive holiday. And now, the staff. Unfortunately, this was another area where my experience fell short. Some of the staff, particularly at the bars, came across as rude or dismissive, and I often felt ignored. There also seemed to be a strong expectation of tips for even the smallest things. Of course, tipping for good service is absolutely fine, but it should feel like a gesture of appreciation rather than an unofficial entrance fee to receive basic courtesy. The attitude of some of the bar staff genuinely affected my experience, which is disappointing because good service can make an otherwise average holiday memorable — and poor service can do exactly the opposite. My verdict ⭐ Bahia Principe Luxury Esmeralda has beautiful grounds, a lovely colonial-style setting and absolutely fabulous swim-up rooms. The resort itself is well maintained, and the accommodation can make for a wonderful stay. However, the lack of evening entertainment, inconvenient low-season lunch arrangements and inconsistent service took away from the overall experience. Would I return? Possibly, but with realistic expectations. I would definitely choose a swim-up room again, but I would also hope for better service and a little more life after sunset. Because let’s face it: paradise should come with more than a beautiful room and a cocktail. It should also come with something to do once you’ve finished admiring the palm trees! 😂🌴🍹

  Oct 17, 2026
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  Poor with little bits of ok.

  Just returned from this hotel following a well earned break to celebrate the wife's birthday and our wedding anniversary. First impressions were ok, nice room poor quality bathroom and whirlpool bath inop due to the plug being broken. Breakfast ok(nothing special) lunch and dinner at the buffet poor. The first a le carte we attended we walked out of because of the lack of staff interest of looking after us as the customer, after all we do pay there wages. The Mexican was good service but quality of food as was the Italian. My favorite was the Asian the wife enjoyed the steak house. The sports bar was good too as we're the serving staff. We found at the hotel the customer service was varied, some staff were very friendly others seemed like it was too much trouble to talk. We have stayed at the Bahia principe in Mexico (Akumel) and the staff are much friendlier and professional. Another note to mention we noticed on arrival that people were offered a welcome drink something unfortunately we weren't? Just for clarity the hotel gets very busy on a weekend as the hotel invites the locals to use the facilities on a day pass. Most of the parents get tanked up on cheap alcohol while their kids cause havoc. In our opinion I would save your money and go somewhere else within the DR.

  Oct 10, 2026
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  Amana Wet Bar staff are fabulous

  A special mention for Alexis & Alberto ❤️ We’ve just come home after a lovely fortnight at Bahia Principe Explore Esmeralda and really wanted to mention two people who made our holiday extra special. Alexis, our pool waiter, was fantastic. He always seemed to know when our drinks were getting low and, by the second week, was bringing the next ones before we even asked! 😂 Such a lovely, friendly guy. Alberto at the Amana Wet Bar was equally brilliant — so attentive and always smiling. And he made the best Bloody Marys, exactly how I liked them! 🍹 By the end of the fortnight, they both felt more like friends than staff. They really did make our holiday and we’ll miss seeing them both. Thank you, Alexis & Alberto — you were the best! ❤️

  Oct 08, 2026
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  Attentive Staff

  Esmeralda 18/9 to 2/10/2026 It was an interesting 2 weeks going from fantastic to the opposite! Amazing staff who looked after us (21) Alexis- around the pool, attentive when ever we were by the pool, remembering what we all drank & always smiling. Thank you Enmanuell & Emlmerlin - buffet, both so lovely, kind, always felt relaxed when they were on duty . Enmanuell was brilliant with the children. Thank you. House Keeping, lovely young lady looked after my room (92219), it was impeccable . Thank you Thank you to Guest Services, all very approachable & attentive. Thank you. Carol Travers-Orton

  Oct 06, 2026
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  60th birthday celebration

  We are a family of 21 staying there for my 60th Birthday celebration we feel the level of service has gone down eg restaurant pool maintenance bars ran out of drinks

  Oct 04, 2026