Resort Details

Dining
OnSite Dining
  • Cuisine
On-Site Recreation
  • Fitness center on-site †
  • Spa †

† Fees may apply

Guest Reviews from BeachBound Customers

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 16419 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Do Not Come Here!!

    The food was absolutely terrible. I survived on cold hot dogs and apples. All meats were so fatty they had to be spit out. Beautiful location but thats all they got going for them. Rooms were dated and falling apart.

    Dec 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Best spent elsewhere

    The staff is not knowledgeable of the property, the food was gross at the buffets, it was hard to get reservations at any other restaurants, the rooms were dated and worn out, there was not enough space to unload 4 peoples clothes, they ran out of food at some buffets, pool bar at the Riviera Maya was so slow and they could not understand the drinks.

    Dec 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Barcelo Maya Beach

    We had a family reunion at the Barcelo Maya Beach. We have been going to the Barcelo since 2003 and have never been disappointed. It truly is a very special resort and a wonderful place for all age groups. I would highly recommend the Barcelo to anyone traveling to the area.

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An excellent conclusion to our tour discovering the Mayan ruins.

    We stayed at the Barcelo Maya Resot at the end of a tiring tour of the Mayan ruins and really enjoyed being able to relax on the beach or by the pool. Very friendly staff and excellent food. Highly recommended.

    Dec 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family trip

    This is our fourth trip to this Hotel. We always enjoy the customer friendly service, amenities and attitude of the staff. This is a nice hotel to visit for a short trip.

    Dec 01, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet policy : Pets Not Allowed

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