Best Western Posada Chahue

Customer ratings & reviews

TripAdvisor Traveler Rating

176 reviews

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  Amazing hotel!!!

  We just returned home from another amazing stay at the Best Western Posada Chahue. We have stay here numerous times, and each time it gets better. The location is perfect for getting around. Right across the road is Chedraui for anything you need. I can't say enough about Hector and Recardo, they both are so genuine, and are always there to help. Thank you. The rest of the staff are all so nice and pleasant. Special thanks to Judy at the front desk, and Tomi the head housekeeper. The BW now offer car rentals along with scooters, and even dune buggies tours, all at a reasonable price. This hotel should be way higher in the rankings as far as we are concerned. We are already booked again for next year!! Counting the days to return to our second home.

  Mar 06, 2025
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  Great hotel staff!

  Great hotel, great location, nice little pool to relax at. Restaurant served great food and drink. The best thing about this hotel is the people that work there. Amazing service from everyone that works at this hotel. Hector and his team are all wonderful!

  Nov 25, 2024
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  A series of problems

  We booked this hotel for four nights as part of a much longer birding trip around Mexico. The hotel has a nice pool area with bar and restaurant (although the little taco stall 200m up the road has much better food!). The bird names for some of the rooms is a nice touch and the location's good, being close to a big supermarket, other shops, a few restaurants and within short walking distance of the beach. Downtown is c20 min's walk away. However, we encountered a series of problems during our stay. On arrival, our room smelt of drains and the safe wasn't working. We complained and were moved overnight to an upgraded room, and were told that although we'd need to move again the following night, it would be to another king-size room and then we wouldn't need to move again . We agreed to this. But the following day we were told we wouldn't be in this room and had been reallocated to a small queen which was right next to the pool and had no fridge (our original room was a quiet one at the back of the hotel with a fridge). When we questioned this a different member of staff appeared (a manager?) and made it clear he wasn't going to change his mind and just kept repeating that we had only booked a small, cheap, room. It felt like he was trying to humiliate us. Despite having conversations in a bit of Spanish, English and through Google Translate, he refused to address the key point ie that we wanted a room compatible with our original one, preferably without having to move every night, but weren't asking for an upgrade. The room proved very noisy. One night despite the hotel saying the pool closed at 10pm, there were people shouting and screaming there, right outside our window, until well after 11pm with nothing done about it. So we were kept awake when we wanted sleep before an early tour start. The room was very cramped with only about 8cm between the corner of the bed and the wall, on one side, meaning you had to clamber over the bed to get out from that side. To cap it all, our coffee machine was removed from the room and when I went to reception they said it was because we weren't using it correctly. I'd expect to be advised, not suffer a confiscation! Overall it felt like we were being punished for complaining. We were very disappointed as we booked this hotel because we've always found Best Western very good in the past. We certainly didn't enjoy our stay at this one!

  Apr 09, 2024
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  Enjoyable Stay

  Spacious comfortable room. Pleasing decor. Good WIFI. Great amenities - pool, restaurant and lounge. Location is great for access to beaches, restaurants, and walking. Quiet area outside the downtown area of la Crucesita but easily walkable.

  Mar 12, 2023
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  75 pesos for a corona rip off

  Stopped at Charlie’s bar for lunch with my girlfriend and was charged 75 pesos for a bottle of Corona. Total rip off Never will I set foot in this place again STAY AWAY AT ALL COST Normal cost of a beer in high end restaurants like the villa Blanca which is around the corner is 40 pesos

  Jan 23, 2023