Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Gift/News stand
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Conference facilities
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Gift/News stand
- Luggage service
- Meeting rooms
- Multilingual staff
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
673 reviews
-
May 04, 2025Condado Ocean Club Excellent Staff
It was a rough beginning; the island was experiencing energy outages, and there wasn't any running water in my room. Then the next morning, there was water, but it was cold. The second day, the water wasn't hot, so I spoke to Yelena at the front desk, and the problem was taken care of. Yelena is the absolute best! The pool area is nice, but there are only a few umbrellas. The pool is small and very warm. However, the view is nice. The beach area is small and not kept up very well. The room was nice and spacious, but the mattress was very soft. I only went to the restaurant twice, for drinks and another day for breakfast--a good experience. I used the gym (adequate) on rainy days. I agree with other reviewers that the staff is amazing. Also, the location is great.
-
May 02, 2025Attentive, relaxing, fun, easy!
The staff here is awesome, they will stop everything they’re doing to help you! From the time you walk in at the service desk, to the bar to the household staff, you will not be disappointed! The pool is small, but it’s perfect for adult only clientele!
-
Apr 30, 2025Fire alarm at all hours!
The view in our room was spectacular, but I was disappointed in so many things. The beach is NOT swimmable. The restaurant has odd hours and it seemed like everytime they sat us, we were given one menu than told there is a different menu then told they were closed for an hour But the worst thing was the fire alarm. The freaking fire alarm went off around 11 pm two of the four nights we stayed. It was loud and woke us up and it would turn off. When we called the front desk we were told someone was smoking somewhere on our floor. We did not even receive an apology.
-
Apr 19, 2025
Beautiful view
I really enjoyed my stay. Clean and comfortable. I loved the pool and it's ambiance. Such a beautiful view from my room. The luxury of walking to restaurants and bars was fantastic. The only issue was the bathroom sink was stopped up the entire stay.
-
Apr 17, 2025TOO MANY DAY PASSES SOLD - BEWARE
Reconsider staying here if you are thinking this will be a beautiful relaxing place to stay. This is not a luxury hotel or a boutique property. You will pay top dollar and they will sell hundred of day passes to outside people to be by the pool while snapping their Insta photos. You will not get a chair, you not get a towel, you will not even have space to get in the small hot pool (which will be murky and unsanitary since it is overrun with non hotel guests). And be prepared to wait for overpriced drinks from rude bartenders (that are frankly just overworked from the "day pass" crowd). They sell more day passes than they have hotel rooms available and day pass people get catered to while as a hotel guest you will be considered a nuisance and be ignored. On a Sunday, we counted 8 hotel guests wristbands but over a hundred day pass guests with no respect for the paying hotel guests. We were disappointed with the entire experience . If you are thinking of paying top dollar to stay at what you think is a small luxury boutique hotel that caters to their guest>>go elsewhere. One of the big chain hotels would have unfortunately been a better choice. Its a shame since the rooms and view with floor to ceiling windows are lovely. Stop selling so many day passes!
- Check in: 4:00 PM
- Check out: 11:00 AM
- Minimum check-in age: 21
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedSafety features at this property include a smoke detector
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Pool access available from 8:00 AM to midnight.Guests under 21 years old are not permitted at this adults-only property. Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 100.00 per accommodation, per nightResort fee: 18 percent of room rate The resort fee includes:Beach accessBeach loungersBeach towelsFaxesFitness center accessIn-room bottled waterIn-room safeInternet accessPool access We have included all charges provided to us by the property.
Optional Fees: Fee for cooked-to-order breakfast: approximately USD 15 to 25 per personValet parking fee: USD 30.00 per night (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.