Couples Negril - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

5676 reviews

• 

  A Bit Disappointing for 5*

  Bit of a mixed review really of this hotel. I'll start with the negatives. Not a 5* in our opinion. On arrival, we were asked for a credit card where they take £300 for 'damages' This is refunded on checkout. The rooms were tired and needed updating/freshening up. No bar area where you can sit and chat/play cards/relax in the evening. There is an outside area but if it has rained or is raining, there is nowhere to go. Entertainment is in one of the restaurants where evening dinner is served. If you don't dine in their, it makes it awkward to go and watch the entertainment once you have eaten elsewhere. Mini bar isn't automatically restocked, you have to make your request through the app, the same with booking dinner or trips, although guest services will assist if necessary. Wifi very poor. Drops out quite frequently and especially if there is a storm. The hotel advertises 2 pools but in reality, there is just the one as the second is used for scuba training. We also only found 3 Jacuzzi's which were very hot!! As an A La Carte hotel, it advertises international brands. From that, we assumed there would be branded drinks. Although there were some, there were not many. It was mainly local brands, some were ok, but others not so good. The Positives,.. unfortunately, not too many Food was good. We ate in all 4 restaurants and couldn't fault any of them. Staff were really good and friendly, they work very hard and also happy to help. Plenty of sunbeds so no need to get up at silly o'clock to reserve one (although some people did!!). I don't like to leave negative reviews but we paid a lot of money for this holiday and were expecting something a little more luxurious, especially in the bedrooms, so were a little disappointed. We've previously stayed in Montego bay at a 5* and it was far better than this. The beach isn't the best beach, i've been to better, but it was clean and there were plenty of sunbeds (although we didn't see any doubles). I don't suppose there is much the hotel can do about that though. We were there with friends to celebrate 2 big birthdays and an anniversary, but they weren't acknowledged which was a shame. All in all a bit disappointing so probably wouldn't return.

  Jun 22, 2025
• 

  Don’t waste your hard earned cash

  I was expecting pure luxury,bog standard all inclusive is what my partner and I got ….stayed in 1109 ground floor , when we were taken to the room I thought we had been transported back to the 80s. Sad and very tired rooms, so basic it was shocking Absolutely no information when you arrive at the hotel just give us your credit card Definitely is not 24/7 all inclusive Food is cold and not up to 5* hotel standards Beach that everyone raves about is not brilliant,better beaches at the next cove on 7 mile beach Al in all we paid 6k for 2 weeks here , I would rate this hotel as 3.5* and I’m being generous there . Very small hotel and younger couples I would stay clear unless you can stand boredom Don’t bother with this hotel look elsewhere We have travelled very extensively all over the Caribbean and the rest of the world,this hotel is basically the worst hotel we have stayed in but with a big price tag …. Couples get a grip and invest some money back into the very dated and worn out hotel

  Jun 17, 2025
• 

  Good but with Issues

  Had an enjoyable short stay. The hotel is well maintained and most of the staff are very friendly. The buffet food was good but lacking in variety and choice for a 5-star (not like the nearby Royalton) but the house wine was better than I had hoped for. There were a few minor issues like no beach towels available one morning until 10am which early risers like myself found annoying; my bathroom was tatty in parts and in need of a refurb and my room in Preferred Club was clean but musty; no ginger beer in a hotel in Jamaica came as a shock so couldn’t get myself a Dark n Stormy cocktail; and there was a distinct lack of fresh fish at the restaurants - not once was there an option to have a whole fish on the plate 🐟 which is basic and something people love being so close to the sea. It was only when I moved hotel to a lower star hotel close by did I get a whole red snapper. I would visit this place again but not in a hurry - for the same money I would take a look at the Sandals nearby as I think the dining options are better. Thanks to all the staff who made my stay enjoyable.

  Jun 12, 2025
• 

  Safe and Sound

  Couples Negril is a quaint and sweet place, the staff and grounds are amazingly beautiful. We shall return rather soon. Soon Come as the Jamaicans say… It’s always good to repeat and see similar faces.

  Jun 10, 2025
• 

  Honeymoon

  We spent 7 days at the couples resort. We were not disappointed the food amazing, the staff friendly and helpful. We had a little hiccup with our room and it was promptly resolved and the next day they sent us a fruit platter and candy bowl expressing their apologies. We loved that the venue was smaller than the other ones very intimate and quaint. We meet many different couples. The grounds were very clean which was impressive considering as the foliage. We will definitely be back. And if anyone is considering visiting here I would say look no further this is your place.

  Jun 05, 2025