Dreams Jade Resort & Spa - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

18290 reviews

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  Great Family Visit

  My wife, my young daughter (almost 2) and I stayed between 20th June and 4th July and had an amazing time here. Some pros and some cons, but overall a lovely resort and would return. Pros: - Amazing staff (mostly), particularly with our daughter, who everybody seemed to fall in love with! Shout outs in particular to Miguel at the Teppinyaki, Victoria around the pool, Liliana and Angelica at the entertainment bar, Leo in the Buffet restaurant. - Quick to sort out an issue with a broken mirror in our room. Thanks to Carlos on Concierge for that. - We found the quality of the food to be very good at every restaurant, albeit sometimes a bit salty. Capers Italian, Spice Asian and the buffet were all very good. Castaway for lunch was great too. Wide variety in the Buffet for breakfast, lunch and dinner was great. - Wide variety of drinks and cocktails, top shelf spirits available when asked too. Bartenders all whipped up cocktails at request. - Resort grounds kept immaculately. - Spa was beautiful, wife enjoyed her massage. - Live music and Circus entertainment were very good. - Ice cream in the coffee shop was superb. - Quiet room at the back of building 2, third floor. No noise heard from the pools where the music and entertainment was. Meant our little one could sleep soundly. - Bed extremely comfortable. We don't want to go back to ours! Cons: - Bell-man was incredibly rude to my wife. We had an issue checking in where our travel agent hadn't passed on our reservation to the hotel, took a while to sort, and then took an hour for our luggage to arrive. We'd made it clear our daughter needed to bathe, and we needed to change after a 10 hour flight. He spoke to my wife badly and told us to shower the baby instead. - Minibar was filled seemingly at random rather than daily and with random selections rather than consistent. This could be solved by requesting things through the app, but you'd then have to wait for delivery. - Room service delivery took quite a while, usually 45 mins to an hour. - Temperature in the shower kept changing at random. - This is a preference rather than a con, but we found the pools being heated overkill given the sun would heat them on top. You'd have to walk to each pool to find the coolest one to cool off. We like them colder to refresh after laying in the sun! No point complaining about the beach/sargassum issue on the review, Mother Nature isn't the resort's fault, but the staff do work tirelessly to remove it and make the beach usable even if you can't swim in the ocean. Overall a lovely stay, made better by the majority of the staff being friendly and welcoming and some great friends we met on our trip.

  Jul 04, 2025
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  Consistently Inconsistent

  We stayed here for 2 weeks from June 2nd. I wanted a few weeks back home before writing this review to truly reflect on our experience. I was excited for our trip and both the great reviews and bad reviews were very helpful in knowing what to expect so I hope this review helps others. What I would say is having attended for 2 weeks we really saw the whole resort and the conflicting reviews made sense as time went on. It is very thorough and hopefully quite balanced and informative. Overall we had a 4 star trip and a lovely time. Sadly just due to the hotel falling short and the inconsistencies we wouldn’t return. Pros: We had a 4* trip overall The staff were so great with our 4 year old and made him feel so special throughout our stay. So many staff members would stop to say hi or give him high fives. Resort is small enough to feel accessible but large enough for plenty to do and experience Great 24/7 food offering- will not go hungry Generally great pool bar waiter service Do have some excellent food Wifi was great App very good and helpful to keep you in holiday/vacation mode when things need attending to (saving the need to go to front desk/concierge) Kids club staff were lovely and made my son feel welcome even though he was one of the youngest at the lowest age 3, spoke great english too which reassured him when kids club had a lot of spanish-only speakers Cons: Resort looked a little tired in areas and lacked quality finishes with things looking incomplete or high design alongside tape covered in plaster for a cheap finish Clearing either side of the beach of seaweed but leaving the middle less cleared allowing it to start breaking down and causing a bad rotten egg stench which would sporadically blow towards the resort by the end of our trip (beware anyone coming to get married here!) Preferred pool and main pool can be used for wedding receptions which can mean loud music/microphones and screaming directly outside rooms until 11pm. I do not understand why they sell these areas for receptions when they have other great spots and especially when people have paid for a premium service (preferred). Room issues: given wrong room on arrival, room moved to not fully ready, bed very squeaky until tightened up, leak under sink, air con freezing in bedroom and too warm in living area (gave up trying to get it looked at after 4th attempt). Consistently inconsistent!!- - Menu often did not fully match what was presented -Same meal served multiple times over the trip presented completely differently with different accompaniments and could be excellent or awful -Service varied from outstanding to careless. Many food staff do not speak good English. Key takeaways: We found no issue with sunbeds. Occasionally had to start without a shade but often one would become free after an hour or so. Resort busyness varied heavily monday one week very quiet, every sunbed filled by midday the next week with a more party vibe. A lot of mexicans go to the resort so did not have the same feel other resorts we’ve stayed at. Majority of people do not seem to tip. Staff are not grateful or offer enhanced service when tipped. Better off tipping when you’ve had great service. Pool waiters were usually the only exception. Watch for- e numbers in foods for kids if kids aren’t used to them. We are from the UK and food colours were very different. Our son was very sensitive to all their coloured sweets and desserts etc. Restaurant Ratings: Italian- awful Cincin- great (menu didn’t match app) Mercure- great Spice- ok/good Tamarindo- great Buffet breakfast- great (sometimes long waits for egg station) Buffet lunch- great Buffet dinner- ok Castaways- ok Barefoot cafe- great Cococafe- good Preferred breakfast- good (though can be long waits or menu variations without warning if later in the morning)

  Jul 04, 2025
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  Fun night at Spice

  We had an amazing time at Spice with Miguel! Such fun entertainment and delicious food. We had a blast and can’t wait to come back

  Jul 03, 2025
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  Nice Resort, a 4 star experience

  Wanted to provide a thorough review of the resort for other travelers. Overall, this place was good+, not great. The service by far was the highlight of the experience. EVERYONE I came in contact with was VERY friendly and helpful. Rooms I booked a preferred, ocean view king and received an upgrade to a Governors Suite (building 6). This was really special. My kids thought I was super cool because of that. The suite had a king bedroom with a sitting area, a very large walk in closet and a very large bathroom. This was connected to a very large terrace with a covered seating area. There was a large living and dining room, which was great as it rained for a day and a half so we had room to have everyone in our room for games and activities. My kids had the connecting bedroom with 2 double beds. Rooms were very clean, no musty/moldy smell. Beds and linens were nice. Air Conditioning was not consistent throughout the suite, even though we did in fact keep the doors closed and each space had a separate thermostat. Preferred Status Definitely worth it for the preferred pool and lounge alone. The main pool was super loud (music) and so many chairs were reserved very early in the morning. The Preferred pool was quiet and people were so friendly. Never had an issue getting a chair. Plenty of waitstaff around the pool to order drinks. Lunch at the pool was really great. Had the fish tacosWe were able to go to the lounge anytime for a drink or snack. Didn't love their snacks but the drinks were great. An ice cream machine would be a great addition here! Beach Obviously at no fault of the resort, the beach was unusable due to the seaweed and the water was not crystal blue as I expected. The piles of seaweed were 3-4' high at certain areas of the beach and wasn't really even walkable. There was a smell, but it wasn't noticeable after a while. Food & Restaurants We ate at the breakfast buffet every morning and it was great. Great & friendly service and good food. Large variety of food for whatever you may be craving. Room service was NOT good. Both the quality of food and temperature: frozen, mcnugget like chix nuggets, cheese not melted on quesadillas, meatless chicken wings (just bones). Room service took over 1 hour all of the time. Hibachi and the Asian restaurant was definitely our favorite. Luis was great at the hibachi. Italian was just ok but service was great (some food was better than others, strange take on lasagna but amazing arancini). Pizza was delicious at the restaurant by the regular pool. Drinks everywhere were great, bartenders were friendly. Would have liked a specialty drink menu at all bars. Great to try new things. Another suggestion- please take reservations. Would make the overall experience so much better! Tried for 2 days to get a Hibachi reservation. I got in line at 2:45pm as suggested on the first day, wasn't successful, but got in line at 2pm the next day and was 2nd in line. There has to be a better way. Too much upselling We were greeted in the preferred lounge upon arrival by Maureen. She was incredibly friendly and personable until I realized all she was trying to do was upsell at every turn. Thought she was there to be a "concierge" of sorts. Until I was introduced to Pamela the next day who introduced herself as our butler and she was great. Very accommodating, checked in with me daily and helped us navigate things around the resort. 5 star service by Pamela. Spa Booked a massage ahead of time through an email I received. Olga was my technician and she was incredible. Friendly and highly skilled! Loved every minute of it! One thing here, even though I booked and paid for the massage ahead of time via my credit card, at check out, I noticed that they charged the service to my room. I showed them proof of the cc charge and they took it off. I was contacted a few days after check out telling me I never paid for the massage and said they were going to charge me. Mentioned something about "upsell guru". No idea what that is but it was an email from the resort ahead of my stay. We were at the Hyatt Ziva Cap Cana (Punta Cana) in 2024. Definitely liked that hotel and experience better. Felt a bit more upscale. Still a great time however. As a note, it is my understanding that this is changing to an "Adults Only" Hyatt brand in the fall.

  Jul 03, 2025
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  Dreams Jade is a must!

  We had a great time at Dreams Jade. The food was top notch, but the wait staff was truly exceptional. We always felt catered to and truly enjoyed our time.

  Jul 02, 2025