El Dorado Royale, a Spa Resort - All Inclusive

Customer ratings & reviews

TripAdvisor Traveler Rating

17772 reviews

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  Great getaway!

  This was our second visit to this resort. We travel ALOT and have been to tons of adults only in Mexico. This resort is very nice but I don't think it's a 5 star resort. We booked the Premier room so we could experience the upgrades. However, the only upgrades that we saw from our last visit was fresh paint and new decor. The rest was identical. Not worth the upgrade cost in my opinion. The resort was at very low occupancy which was a little odd for us. When checking out, the bellman told us they only had 9 new arrivals for the entire day. Worst he's seen in his 20 years there. This causes a little concern. Here are the pro's and the cons.......................... Pros: 1.) Resort is beautiful 2.) Access to numerous resorts 3.) Restaurants were AMAZING and every meal was top notch 4.) Golf cart service was always on time and speedy, never left waiting 5.) Great resort for a morning walk 6.) Lots of pools to choose from 7.) Pool bartender was great 8.) AC was the best I've ever experienced across the entire resort 9.) They added a coffee shop down by the Casitas section. Coffee's, gelato and pastries. (also see con below) 10.) Music at the main pool was great. It played all day, we really enjoyed it. 11.) Plenty of bottle waters left in the room daily 12.) The price keeps bringing us back! Can't beat it. Cons: 1.) Pools were only cleaned one day while we were there. Probably the dirtiest pools I've seen at all the resorts we've been to. 2.) No pool servers at all (except the day the bartender was slow and came around) 3.) Coffee shop was not consistent with their hours. One day open at 7:45am, the next day not open until 9am. They should open earlier in the morning........after all, that's what coffee is for. 4.) Pool water in August gets VERY warm. Maybe a little too warm. They could use chillers for the warmer months. 5.) Breakfast buffet could use some work, not the best 6.) The entertainment team at the main pool was pretty much non existent. We don't rely on them but some people might. 7.) The health bar on the beach opens early but when we went at 10:30am, we were told they wouldn't open until 11am. 7.) In room refrigerator never got re-stocked our entire stay. Now don't get me wrong......all of these cons are do-able in my opinion. None are a deal breaker for us. I just wanted to put it all out there for those that it might be. We will be back for sure and actually are already booked for April :)

  Sep 02, 2025
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  Nope nope nope

  Has potential but understaffed employees, inconsistent service, and room service was comical. Don’t stay here. People liking it have very low standards…this place is a hole

  Sep 01, 2025
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  Going down hill fast

  Tonight the manager at Rincon lied to our face. We have asked for 4 days for a special meal. The manager came out and pretended no one had heard of this. Don't lie...its worse than telling thw truth.

  Aug 31, 2025
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  The people make this place feel like home.

  We went to EDR for 7 days late in August. It was a much needed break. Meals at the Italian, Santa Fe, Mexican and Jade were exceptional. We went twice to the Italian Restaurant. Jairo our waiter was awesome. We wish we had not gone to Fuentes and went a second time to Jade! Fuentes was a bit of a letdown(especially paying more for it! Beautiful grounds and flora. We enjoyed the day trip to Maroma and the snorkeling. The swimming trip to the cenote was fun. The fitness staff was awesome. I believe his name is Eduardo who went way out of his way. Do the bike ride early in your stay it’s helpful. We hung out on one of the beds right on the beach! We would love to go back again !

  Aug 29, 2025
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  Meh you can do better. Staff friendly, Beach ugly.

  The beach is terrible. It’s rocky and there are giant concrete structures in it. The property is so spread out you have to wait to take shuttle golf carts everywhere. You have to meet with a concierge to schedule reservations for the restaurants. We were gone the first day swimming with whale sharks (highly recommend) so we missed the open hours. They acted like we were committing a crime to try to eat somewhere without a reservation. Then when we finally met a concierge she couldn’t schedule our dinner because the internet was broken. So we didn’t get to go to dinner. Had to order mediocre room service. Went back the next day, finally got a dinner reservation for our last night. But then my girlfriend got us talked into listening to a membership presentation. They said they’d only keep us for 90minutes. At the two hour mark I said I’m ready to leave now. Staff was super friendly food was pretty good, drinks were good but inconsistent, different bars different brands available.

  Aug 26, 2025