Resort Details

Dining
Indulge in fresh flavors inspired by the Mexican Caribbean and international influences.
OnSite Dining
  • Cenacolo
    Cenacolo delivers an authentic Italian dinner experience with a touch of luxury.
  • El Paseo
    El Paseo Is a chic, sophisticated extension of the vibrant Quinta Avenida, where you can ejoy a delicious coffee, homemade pastries, a healthy smoothie, or a tempting bagel with salmon. Enjoy as well signature cocktails while you admire the views and breeze of the Mexican Caribbean in our spectacular bar.
  • La Cocina Restaurant & Terrace
    Welcome the morning with our delicious gourmet breakfast buffet. Ease into your day enjoying the local delights and amazing views of the Mexican Caribbean Sea at La Cocina restaurant.
  • Sushi 'n' Raw Bar
    Enjoy the best Sushi in Playa del Carmen, our Sushi "n" Raw Bar is a unique oceanfront concept that combines to perfection the traditional Japanese dish with a light touch of the Caribbean, creating an explosion of flavors by putting together the freshest ingredients.
  • The Grill at 1-26
    A delight for the eyes as well as the palate, this vibrant restaurant is a favorite. Enjoy an exquisite variety of prime meat cuts and fresh seafood cooked in our charcoal grill.
Discover your home away from home in beautifully designed guest rooms and suites.
Enjoy an array of activities fit for families and couples alike.
Off-Site Recreation
  • Shopping †
Off-Site Attraction
  • La Quinta Avenida
    A must-stop while visiting Playa del Carmen, endless shopping possibilities await along your stroll at La Quinta Avenida (5th avenue), where you can shop local handcrafts, souvenirs, and luxury goods from Mexican and international brands – only one block away from our resort.
  • 3D Museum of Wonders
    A one-of-a-kind interactive museum with 3D art that unveils a world of fantasy and imagination, explore your senses and strike a pose beneath mind-blowing artworks.
  • La Quinta Alegría
    A premium shopping mall, La Quinta Alegría hosts a variety of luxury brands.
  • Río Secreto
    A stunning natural wonder of Quintana Roo, where you can explore underground rivers and caves. Swim, hike, and be amazed by these fascinating geological formations.
  • Riviera Maya Jazz Festival
    An annual three-day, public festival that celebrates both international and Mexican Jazz every November, just steps away from our resort at the famous Mamitas Beach.
  • Joyà by Cirque Du Soleil
    Delight in a fantastic performance of drama, live entertainment, and acrobatics from the world-renowned Cirque Du Soleil.
  • Gastón Charó Art Gallery
    Gastón Charó Art Gallery is an iconic artistic spot in Playa del Carmen, right in the heart of La Quinta Avenida. A display of paintings, sculptures, photographs, jewelry, and handcrafts channel the spirit of our city’s vibrant creativity.
  • Xcaret
    Nature Themed Park in Rivera Maya where you and your family can enjoy dozens od natural and cultural attractions. Swim in underground rivers, admire the local wildlife, and enjoy a nigh-time show that captures the essence of Mexican history through folkloric dance and traditional music.

† Fees may apply

Guest Reviews

Customer ratings & reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5518 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grand Hyatt, Great Family fun

    Grand Hyatt Playa Del Carmen - Arrival and Check-in - Right from the very start, our transportation from the airport was flawless. The concierge had set that up months in advanced. Upon arrival our baggage was attended to and delivered to our room ahead of our arrival to our room. After check-in, the gentleman that checked us in walked us to the Grand Club (Globalist lounge). We received a nice cold welcome beer and it perfectly quenched my parched throat. Room - We paid for a suite upgrade and it was AWESOME! The room was so nice. Temperature control was easy to use and very responsive. The bed, sheets, extra pillows...so great. Breakfast at La Cocina - We were expecting a standard continental Club lounge breakfast, but to our surprise we ate our globalist breakfast in La Cocina with the buffet. WHAT A SPREAD!! Omelet and quesadilla station, fresh fruit, yogurt, toppings, huge salad bar, waffles, pancakes, French toast, variety of breads, warm entrees and sides. What a great start to each day. Pool - The temperature of the pool was perfect. Not too cold and not too warm. The pool/towel staff were so helpful. We lost a bracelet and they scoured the pool and deck looking for it. We didn't end up finding it, but it was clear that they were definitely on our team. Paseo Bar - Bartender Evelyn was so good to us. She spent so much time talking mezcal, tequila, and cocktails with us. We went back a few days later and her smile as we came back made us feel special. Grand Club - Now to the Globalist club lounge. These three ladies (Maria, Marcella, Ana) were soooooo good to us. It was sad saying good bye to them. AND the food was amazing. We read a handful of reviews saying the food was "serviceable or just okay," so we weren't expecting much. But options were outstanding! Sandwiches, entree food, soup, warm and cold veggies, desserts, full bar! Wow!!! Nice job Grand Hyatt taking care of your globablist people! And then as we were getting ready to walk the town, we were invited to an event in the garden. It ended up being a Chef Competition for the Hyatt's in the Latin area. What a fun event!!! We were able to meet the Food and beverage manager, Sandro, and Diego (GM). We sat down with Mr. Diego and his wife. We had such a lovely night with bourbon and cocktails. Overall, our family of five knew we were going to have fun, but we didn't realize how amazing our time would be for the 6 days we were there. Thank you Grand Hyatt Playa Del Carmen!!

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Extremely Disappointing Experience – Poor Service & Rude Management. I rarely write negative reviews, but my experience

    The biggest issue was with the manager, Alam, who was shockingly rude and dismissive. Instead of addressing my concerns with care or professionalism, he doubled down on an unnecessary and unjustified charge. His attitude was aggressive

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Expensive stay that doesn’t have much other than location. Thanks for JW Marriott salvaging the vacation

    Unfortunately, things have only worsened from our last stay. After checking in, we were asked to wait at the pool area for over two hours. Then, they offered an upgrade to a suite, but we would have to wait another two hours. Finally, after spending $175 on food and drinks for a family of six while waiting for our rooms, we were finally checked in. This place is clearly trying to force patrons to spend more money. The room had multiple plugs that didn’t work, and the refrigerator was brought in instead of replacing the existing one. On the third day, they offered another suite, but they couldn’t tell us when our rooms would be ready. The location is great, but the place has definitely worn down over the years. There are spot patches and painting everywhere. They also recommended a taxi to visit the pyramid, but the driver didn’t have enough money for tolls and ran out of gas. We paid a premium for this stay, and I thought things might have improved, but it’s an expensive lesson learned after our previous bad experience. After ten years of visiting, we won’t be back. I’m sure we’ll get a common apology email or response, but it’s probably just a form response.

    Jun 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome visit

    My wife and I have stayed at this resort many times. We love the resort and love the city! We hope to go back in October. As always, Hector and Angel took awesome care of us at the pool and the manager, Jorge, is awesome as well! They always make us feel like family when we are there! Mark and Kathy Newberry

    Jun 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great birthday vacation

    I had a great week celebrating my daughter’s birthday and the staff (Anali, Maria, Marcela and Angel) made it even more special by bringing a special little birthday cake. This hotel was near everything we wanted to visit, was very clean and had delicious food.

    Jun 06, 2025
Hotel advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check in: 3:00 PM
  • Check out: 12:00 PM
  • Minimum check-in age: 18
  • General policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current.)


  • Pet policy : Pets Allowed: additional fees apply for brining a pet.

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