Resort Details
- 24-hour front desk
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Luggage service
- 24-hour front desk
- Concierge desk
- COVID-19 - Essential Workers Only - NO
- Dry cleaning
- Elevators
- Exercise gym
- Express check-out
- Free high speed internet connection
- Free parking
- Luggage service
- Multilingual staff
- Onsite laundry
- Tour/sightseeing desk
- 2167
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
2162 reviews
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Apr 15, 2025A hidden Mexican gem overlooking the Bay of Banderas
This hotel was just what I was looking for for a 5 night get away. Quiet, out of the way, great food and most of all, the friendliest and most helpful staff I've ever encountered in an all-inclusive. Although not for every vacationer, I enjoyed the low occupancy, enabling us to socialize with other couples without the endless noisy activities of other resorts. This is not a beach resort; but the beach is accessible by a 3x/day shuttle. No evening entertainment, no volleyball, no shuffleboard. The resort is built into the jungle hillside, with a beautiful nature walk, birds, and butterflies. No bugs, scorpions, or geekos. Two resident cats kept that all under control! The staff was delightful. A special shout-out to Jimmy at the bar, who kept us well hydrated and stuffed with snacks! The head waiter, Roelf, was a delight and Natalia made the best flaming Mexican coffee ever! Note that although they provide transport by golf cart from your room to the pool/restaurants, people with mobility issues will have difficulty getting around due to steep walkways and steps to the pool area.
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Mar 17, 2025
Exenente servicing
Exelente the best service I love this place and the bars tenders Ofer and give good service Nashiali Lopez the Pool Bar and Rosario bars tenders to she is especially to do drinks to and a good service to take orders for everything the people look so nice.
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Mar 04, 2025Nice place but definitely not for me
It’s a nice place. The food is good but you don’t have many options of what you’re eating day to day. It’s isolated with no form of entertainment. Cleaning service is very good. I think it was more staff at the property than guest. Hotel is on the hillside which is a nice touch
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Mar 03, 2025STAY AWAY
The location is nice on the hill, the restaurant waiters try to do good job, but the food is way out of standard, that will explain why there no one going to eat. Rome very dirty, need deep cleaning but after reporting no one care, sofa I cared even to sit on it cabinets greasy. They will not let on uber driver to pick you up, so you have to go to the front gate Don’t be mistaken by the pictures in reviews with nice green pools and jacuzzi as it is different hotel near by and you not allowed to go there, have no ideas why someone advertised as it is a part on matlali resort and they say spa, but you will not find it there as there nothing on the property Do owner just like to collect money not serving you
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Nov 16, 2024
Excellent staff
The weight staff was excellent, especially Lane. They were very accommodating to all of our special dietary restrictions and even made special dishes to ensure we were safe. They eagerness to help and give you the best experience they can.
- Check in: 4:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashOnsite parties or group events are strictly prohibitedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Pool access available from 9:00 AM to 9:00 PM.Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit. Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Optional Fees: Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.