These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Amat Coffee Shop – Coffee, smoothies and light fare
- Azul Restaurant – Breakfast, lunch and dinner served buffet and/or a la carte
- Bistro – international cuisine – (ages 12 and over)
- Chaká – Regional Yucatecan cuisine – A la carte
- Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (For ages 12 and over.)
- Frida – Mexican cuisine – A la carte fine dining
- Lucca – Italian Mediterranean cuisine – A la carte fine dining
- Piaf – French cuisine – A la carte fine dining (For ages 12 and over in designated seating hours)
- Sen Lin – Asian cuisine – A la carte fine dining.
Discount is already reflected in the rate.
Blackout dates: 12/18/25-01/04/26, 02/14/26-03/22/26, 03/28/26-04/12/26, 11/21/26-11/29/26.
Resort Details
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Spaces Kids' Clubs: Spaces for imagination
Our youngest guests will discover a home for their imagination alongside Pancho, our friendly mascot. These newly renovated spaces honor nature, offering a dynamic and educational environment where real-world connection and active play take center stage.
In these areas, children can enjoy:
- Snack Station
- Screen-free Concept
- Group Competitions
- Picnics
- Creative Sessions
- Playhouse And Dance Floor
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands
Jungle Kids SpaNestled within the natural sanctuary of the Zen Grand ambiance, children ages 5 to 12 can experience wellness with a unique twist. As the first kids' spa within the prestigious Forbes Travel Guide 5-Star-rated SE Spa, this space uses immersive murals and natural sounds to create an experience that promotes self-care and deep connection with the environment.
In this sanctuary, little ones can enjoy:
- Relaxation treatments in Shiatsu massage chairs and dedicated facial areas.
- Manicures, pedicures, and a fun styling station for hair and beauty.
- Natural products by FarmHouse Fresh, including a gift kit to take the experience home.
- Colorful drinks and healthy snacks that perfectly complement their spa journey.
- Teen programs
Teen's club for ages 12-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
Youngsters will find a modern, larger space designed for socializing and fun. It is the perfect place for teen guests to connect through gaming, learning, and culinary experiences tailored specifically to their age group. They can enjoy:
- Playstation 5
- Arcade Area
- Golf Stimulator
- VIP Movie Theater
- Cooking Classes
- Mocktail Bar
- Traditional Huichol
- Tournaments
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Guest Reviews from BeachBound Customers
Customer ratings & reviews
TripAdvisor Traveler Rating
6501 reviews
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Feb 14, 2026⭐️⭐️⭐️⭐️⭐️ An Unforgettable Experience Thanks to Jessica & the Incredible Grand Velas Team
Our stay at Grand Velas Resorts was nothing short of extraordinary, and a huge part of that is thanks to our amazing concierge, Jessica at Zen Grand. From the very beginning, Jessica went above and beyond to make sure every detail of our trip was absolutely perfect. Her attentiveness, kindness, professionalism, and genuine care made us feel truly special and taken care of. No request was ever too small, and she handled everything with such warmth and efficiency that it completely elevated our entire experience. The entire Grand Velas staff was equally phenomenal — always welcoming, friendly, and attentive. Every interaction felt sincere, and it’s clear how much pride they take in creating unforgettable experiences for their guests. From dining to service to atmosphere, everything exceeded our expectations. We are so incredibly grateful to Jessica and the whole team for making our trip so memorable and special. This was a vacation we will never forget, and we truly cannot wait to return. Thank you for creating such an exceptional and luxurious experience — you have lifelong fans in us!
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Feb 14, 2026
Incredible Experience!
I stayed at the Grand Velas in Riviera Maya for a work trip with my production team, working in the Grand Velas ballroom - and even as a work trip, this was one of the best experiences I’ve ever had. From the moment I walked in - I was greeted by the warm, passionate Grand Velas team who helped us get settled and took care of us everything step of the way. I was introduced to my personal concierge, Jessica Meza, via WhatsApp and she truly went above and beyond to ensure my stay and any needs for me and my crew were taken care of. I truly can’t say more glowing things about her and how she helped me throughout the week! From large, last-minute dinner reservations at specific times, to requests for things in the Ballroom - she made sure I had everything that I needed or connected me to the right resources. She is truly AMAZING and I’m so thankful I had her with me through the week! Additionally, every single thing I ate was incredible - as a food lover, I’ve never had so many “wow” dishes. From my simple green juice breakfast, to the many bites and options at Chaka and Azul, to the outstanding dinners at both Frida and Sen Lin - I can’t stop raving about how amazing every bite was. Thank you to the team for making this a standout experience! I can’t wait to come back!!
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Feb 14, 2026
Amazing
We absolutely loved our stay at this hotel! It was a wonderful experience, especially for families with children — there were so many activities and entertainment options for kids that they were never bored. The food was incredibly delicious, and the cocktails were simply amazing. A special thank you to our concierge, Leonardo — he was the best! He helped us with every request and solved any issue quickly and professionally. We are truly grateful for his care and support. Thank you so much for making our stay so memorable!
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Feb 13, 2026
Perfect Luxury All Inclusive!
From check in to check out, the entire stay at Grand Velas was perfect, The staff are so kind and helpful. The rooms are spacious and perfectly appointed. We stayed on the Ambassador side in an ocean view suite on the ground floor with a cute terrace with plunge pool. The room even came with a beach bag, bug spray and little extras that shows that they’ve considered the details to make their guest’s comfortable. We loved the location of our room as it was an easy walk to the buffet at Azul. The resort is large but very walkable and there is a shuttle that can take you to the Zen side quickly and easily. The restaurants on site were amazing. This resort has the best food of any all inclusive I’ve stayed at. Everything was fresh and so delicious. We tried Frida, the pool side bistro, Chaka and Cocina de Autor. All amazing. The skybar next to Cocina de Autor also makes some of the best cocktails! I loved how there were three distinct pools to hang around during the day — each has its own vibe and the pool side service was excellent. By the main pool they had food carts that came around serving fresh ceviche, popsicles and snacks! Make sure you register for the free eco tour and honey tasting at the resort — it was a fun and memorable experience! The spa and gym were great as well! The hydrotherapy circuit was lovely and the gym was well equipped! This resort really takes every little detail into consideration and we had the best time. Don’t hesitate to book here — I can’t wait to return!
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Feb 13, 2026
Most beautiful resort!
Me and my husband traveled here for his work conference and we had the best experience! The hotel was so beautiful, clean and had amazing food! The concierge service, specifically Jeronimo, Daniel and Francisco were so great! They helped us book a few dinner reservations, added additional snacks in our room per our request and would share with us daily any activities that were taking place at the resort. I would highly recommend this resort to anyone and would love to go back!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18
- General policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet policy : Pets Not Allowed