$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1607 reviews
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Jun 22, 2025Beautiful location but some disappointments
We recently stayed in Hilton Tulum and had a mixed experience. The resort in itself has great views, modern spacious rooms, golf cart for ease of navigation and multiple pools. We were disappointed with lack of variety of food, sloppy in room dining with limited options and no walkable beaches. We were however happy with their kids club. The staff does a wonderful job with entertaining kids.
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Jun 22, 2025First time and wonderful.
We just came home yesterday from our first visit to Hilton Tulum Riviera Maya! From the time we stepped off the shuttle, we looked through the beautiful lobby and saw the waves of the ocean. Our concierge Eduardo was absolutely amazing throughout our 7 night stay! We were able to checkin quickly and taken on a mini tour by Eduardo on our way to our room. The resort is extremely beautiful with a gorgeous ocean view and vegetation. Our room: absolutely beautiful and spacious with plenty of storage space! Large balcony with chairs. Always had hot water and the pressure was unbelievable, the shower was very enjoyable after a day in the sun and pool. The restaurants: We ate at all the restaurants and food was amazing! We met so many staff members that it is hard to remember their names (sorry)😢 The staff work so hard and we truly appreciated all of them❤️ Last but not least we recognize that the hotel atmosphere and amazing staff is always inspired by the management and we want to THANK our dear friend Salvador for always making our vacations so special. I highly recommend this resort for a wonderful experience.
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Jun 21, 2025
Great family stay across the board. Few tips and opinions of our experience.
Had a wonderful trip to Hilton Tulum, great resort with wonderful staff. The highlights of our trip include: 1. All restaurants were great, favorite was Italian with close seconds as Asian and Mexican. Seaside was an awesome lunch spot, 2. Maria at Seaside was amazing as a server, should out to her and that aguachiles+habero combo. 3. Victor at La Luce was phenomenal, should out to him and the experience we had! 4. The resort is great for beach views, everywhere you go had a great view of the water. They maintain the resort excellently across the board. 5. Servers were all very helpful and friendly, although they could do with a few more at each pool (especially pool 6). We found pool 2 as the most enjoyable due to being a great view, near a restaurant and had a lot of fun entertainment. 6. Room was great across the board, got an ocean view room in casa 6. We enjoyed walking around the resort as it was relatively easy to make it around, but transportation was never more than about a 5 minute wait. 7. Tons of wildlife which our son (6) loved. Came home with roughly 50 photos of iguanas. 8. The Conrad spa was phenomenal, highly recommend getting a treatment or just book to hang in the pool area. WARNING: Do not trust booking with CalypsoTrip, the partner Hilton chooses for their transportation. They mishandled our pre-booked transportation to the airport and were incredibly unhelpful when trying to get to the airport. Made our departure very stressful and about missed our flight. I suggest booking with another company if you are needing transport from the airport to Tulum.
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Jun 20, 2025Avoid this property
Avoid this property. There were no meaningful activities offered, and the food was both disappointing and extremely limited in variety. Shockingly, the only buffet restaurant was closed for dinner on all weekdays during our stay. The guest relations team was completely unresponsive—we experienced multiple issues from the moment we checked in, including dirty rooms, a broken air conditioner, a non-functional mini fridge, blood stains on the bedsheet, and rude, unhelpful front desk staff. Despite raising these concerns, no one made any effort to reach out or provide any support. If you don’t want your vacation ruined, stay elsewhere.
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Jun 18, 2025Save your money.
Honestly sub par compared to other all inclusives in the Riviera Maya region. The food was awful here! Just really sub par. The only restaurant we somewhat liked were the teppanyaki one and the Mexican one. The workers were great though, and honestly the best part of the resort. It smelled like rotten eggs everywhere, and some of the pools were unusable due to the smell. I’ve been to the Cancun Hilton, and it’s MUCH better. Better food, better options, and shared a spa with the Waldorf Astoria. Don’t waste your time and money at the Tulum resort - it still has so much work to do on itself.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18