$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
Currently, the confidential All-Inclusive guest room rates include the following amenities and benefits (subject to change with notice):
Accommodations as selected
Welcome drink and cool towel at arrival
Unlimited access for Daily Breakfast, Lunch, Dinner and snacks at any Food and Beverage outlets including a la carte restaurants, during published operating hours. Reservations are available and are optional. Walk ins are accepted.
24 hour Food and Beverage option available
Unlimited International alcoholic and non-alcoholic beverages and specialty cocktails at restaurants and Bars, during operating hours.
Daily refreshed mini-bar with soft drinks, juice, bottled water, and beer
Variety of creative daytime activities and live nightly entertainment program.
Access and activities at the Kid’s & Teen’s Club.
Complimentary Pool and Beach Waiter Service.
Complimentary Wi-Fi throughout the Resort
Complimentary access to our State-of-the-Art Fitness Center.
All taxes and gratuities
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaOur highly skilled chef specializing in the finest beef cooked to perfection. Enjoy with our many sides dishes including an assortment of vegetables, rice and potatoes.
- AzulindaCoffee shop, specializing in deli items, sandwiches, salads, and more.
- Azulinda Bar LoungeEnjoy your casual lunchtime dining, specialty assorted cocktails, juices and beers.
- Chiringuito CocomarExclusive access for Enclave guests. Relax and enjoy your fresh ceviche, made with fresh raw fish cured in fresh citrus juices and spiced with Mexican seasoning.
- Chiringuito SeasaltMexican Fusion grill serving assorted beef, chicken or vegetable tapas.
- La LuceAuthentic Italian cuisine where you can enjoy all of the natural flavors of Italy. Enjoy your favorite cooked-to-order pasta in a warm, friendly and inviting atmosphere.
- MaxalMexican Cuisine enhanced by the regional flavors and spices.
- NorikuContemporary Asian menu offering traditional and signature sushi rolls, sashimi and innovative, hand-crafted cocktails, wines and beer.
- Vela NorteAll Day Dining. Three-meal restaurant serving international and Mexican cuisine. This is the main restaurant serving breakfast, lunch and dinner
- Vela SurRelax and enjoy our in-house buffet area with assorted dishes including delectable starters, salads, delicious sandwiches, and hot meals.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Beauty shop/salon†
- Car rental desk†
- Children welcome†
- Children's nursery†
- Clothing store†
- Communal bar area†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Parking, Offsite†
- Parking fee managed by hotel†
- Pool†
- Pool†
- Restaurant†
- Safe deposit box†
- †
- Tour/sightseeing desk†
- Tour/sightseeing desk†
- Transportation services - local area†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Printer†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Gym †exerciseRoom
- Cancun Convention Center
- Cancun Country Club
- Cerveceria Tulum
- Playa del Carmen
- Rivera Cancun Golf and Resorts
- Tulum Archeological Site
- Xcaret park
- City Center
† Fees may apply
Guest Reviews
Customer ratings & reviews
TripAdvisor Traveler Rating
1562 reviews
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May 02, 2025Great club!
Kids club teachers made my daughter feel so welcomed that she likes to go back everyday. They have good activities and play area for them to play. We appreciate their care and thank you for sharing photos to us during her stay. Thank you so much for a memorable experience!
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May 02, 2025
Family vacation = awesome, relaxing experience
First family vacation with 19/17 year olds...couldn't have gone better! From the breath-taking views of the ocean from pretty much everywhere to the welcoming breezes throughout the day, the weather was perfect. The staff was unbelievably welcoming from the waiters to the golf cart drivers and they never corrected our horrible spanish! The food was plentiful and delicious, particularly from an all-inclusive. The only real *drawbacks* was the hotel's distance from airport (1.5 hrs.); they're building an airport in Tulum that will fix that and the limited activities on site. This location also means you don't have to deal with the Cancun crowd!..:) Also, we went in April - the wind seems to be continuously blowing at a pretty good clip this time of year- thank goodness because that made sitting in the sun very pleasant, but it limits the availability for paddle-boarding, kayaking, etc..
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May 01, 2025The experience in Tulum Resort
Overall great experience! We stayed in casa 3, there was a pool right outside the room. We had an all inclusive experience with as much food and drinks as we wanted. I would say the food is a hit and miss. Some things we had were really delicious and some were mid. The staff is very attentive and friendly. If you don’t know Spanish, not to worry.
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Apr 30, 2025
Great time at Hilton Maya
5 of 5. Had a great time at Hilton. Great service from Joel and Mayra at the buffet restaurant. They gave us great service and made sure we were taken care of. Concierge Annie also was great. She gave good advice on the restaurant options and helped plan the incoming trip to Cancun and Isla Mujeres. All in all a great stay.
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Apr 30, 2025
The best of Mexico!
The rooms were very clean the view so beautiful. The restaurants were amazing and the buffet was great. I will definitely come again highly recommend for families as it is a kid friendly environment. The fresh mangoes were the best I ever had. The pools were very clean. Bring swimming shoes the beach is rocky but very clean.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $76 Mexican Pesos (approx. $5 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check in: 3:00 PM
- Check out: 12:00 PM
- Minimum check-in age: 18